UNKNOWN

FEED

This role includes assisting walk-in customers, fulfilling online orders, ensuring accurate product information, and maintaining compliance with all state and company regulations. The Cannabis In-Store & Online Sales Associate is responsible for providing an exceptional customer experience both in the dispensary and through online platforms.

Job Overview The Cannabis In-Store & Online Sales Associate is responsible for providing an exceptional customer experience both in the dispensary and through online platforms. This role includes assisting walk-in customers, fulfilling online orders, ensuring accurate product information, and maintaining compliance with all state and company regulations.Key Responsibilities·        Assist in-store customers by offering product education, recommendations, and support. ·        Process transactions accurately using the POS system, both in-store and for online orders. ·        Fulfill and package online orders accurately and efficiently for pickup or delivery. ·        Ensure that all online product listings and descriptions are current and accurate. ·        Maintain the cleanliness and organization of the dispensary and online order fulfillment area. ·        Communicate effectively with the inventory and management teams regarding product availability. ·        Follow all state cannabis regulations and company policies related to sales and online fulfillment. ·        Provide outstanding customer service through digital platforms, phone, and in person. ·        Assist with restocking, inventory audits, and labeling as needed.Qualifications·        High School Diploma or equivalent required. ·        Must be at least 21 years old or older.·        Retail and/or online order fulfillment experience preferred. ·        Excellent written and verbal communication skills. ·        Strong knowledge of cannabis products and willingness to stay informed is strongly preferred.·        Ability to operate computers, POS systems, and inventory software including Dutchie.         Experience in the cannabis industry is highly desirable and a huge bonus!·        Indoor retail dispensary environment with secure access. ·        May involve extended time working at a computer or POS system. ·        Availability for evenings, weekend, and holiday shifts to meet business needs.·        Regular exposure to cannabis-related products and varying outside temperatures for curbside orders.

URB MONROE

Online Fulfillment Associate

Communication Skills

Corporate Policies

Customer Experience

Customer Support/Service

Data Quality

Inventory Management

Maintain Compliance

Order Picking/Packing

Order/Customer Fulfillment

Point of Sale (POS) Systems

Presentation/Verbal Skills

Product Management

Retail

State Laws and Regulations

Training/Teaching

Transaction Processing/Management

Writing Skills

eCommerce Sales

HiringThing

PART_TIME

OTHER

Essential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. • Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: <ul><li> A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. </li><li> Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. </li><li> Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. </li><li> Valuable associate discounts on purchases, including food, travel, technology and so much more. </li><li> Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. </li><li> Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. </li></ul> For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:<ul><li>Ability to work without supervision</li><li>Ability to read shelf tags</li><li>Basic math skills (i.e., counting, addition, and subtraction)</li><li>Excellent oral/written communication skills</li></ul>Desired Previous Experience:<ul><li>Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier</li></ul>Essential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.• Read and follow directions given in the note section• Ensure quality and freshness of all items chosen• Communicate with customers via a portable phone and respond to calls in a professional and timely manner• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.• Process the orders through the point of sale (POS) system• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock• Maintain organization and cleanliness of staging areas and equipment• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair• Perform required opening and closing procedures• Assist in training new e-Commerce team members• Meet/exceed productivity standards• Ability to work cooperatively in high paced and sometimes stressful environment.• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.• Ability to act with honesty and integrity regarding customer and business information.• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

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Online Fulfillment Associate URB MONROE

Online Grocery Pick-Up Clerk Kroger Co.

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