Make employees aware of the use of automated self-service options including: EPP to initiate changes to change of address (within the same state), direct-deposit, financial allotments, federal and state tax updates, view W-2s and the LES, HR Connect to initiate actions such as name change, change of address, and separations. Route unusual or complex customer inquiries (e.g., employee ‘spay; unknown/unexplained salary deductions; requests for retroactive changes in employee benefits) to the appropriate OHR designated Points of Contact in accordance with CBD guidance.