The Customer Service Representative II fosters an inclusive environment for all customers by adhering to the library’s policies of supporting free and open access to information and ideas as stated in CRS 24-90-122, the “Library Bill of Rights” and its interpretations, and the “Freedom to Read”, “Freedom to View,” and “Intellectual Freedom” statements of the American Library Association. Demonstrates knowledge and skill using Automated Materials Handling (AMH) equipment, hydraulic lifting equipment and Self-Service Check-out Stations including the ability to troubleshoot and resolve general software and equipment errors.