The Customer Service Representative II fosters an inclusive environment for all customers by adhering to the librarys policies of supporting free and open access to information and ideas as stated in CRS 24-90-122, the Library Bill of Rights and its interpretations, and the Freedom to Read, Freedom to View, and Intellectual Freedom statements of the American Library Association. Demonstrates knowledge and skill using Automated Materials Handling (AMH) equipment, hydraulic lifting equipment and Self-Service Check-out Stations including the ability to troubleshoot and resolve general software and equipment errors.