Respond to customers inquiries via telephone, correspondence, on-site, Fax, Secure IT, E-mail and personal interviews from individual customers, group administrators, providers, Capital BlueCross personnel, Host Plan personnel, attorneys, and outside entities working on the customer's behalf. Facets, Bridges, Workflow, Share Point, Sales Force, Microsoft Office (Outlook, Word, Excel, PowerPoint, Internet) STARS, CAPS, check reconciliation, Clarity, Business Object, Swift view, delegated administration, RadMD, Blue 2 and Work Desk.