Preferred 3-5 years of direct customer service experience - preferably in automotive industry Prior experience in a leadership role Minimum of 3 years ERP system experience Minimum of 3 years EDI experience Working knowledge in Covisint: Ford Application Knowledge Working knowledge in EV portals Self-motivated and driven to achieve targets High School Diploma required In return, we offer Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being Job location This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our (insert organization here) in New Hudson, United States (US). Your role As a Customer Service Manager, your mission is to provide guidance, training, and support to the customer service department as it relates to customer requirements, production portals, electronic communications, CUMES management, ERP management and other relevant responsibilities in New Hudson, MI.