div class="job-details-content content">Customer Service Representative - Phone and Chat - Montebello, NY. To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude.
We are a fast-growing international distributor of other tobacco products (OTP) — including cigars, pipe tobacco, smokeless tobacco, and alternative nicotine products — seeking a detail-oriented and personable Customer Service Representative to join our operations team. In this role you will serve as the primary point of contact for wholesale customers, retail accounts, and internal teams across inbound phone calls, text, live chat, and email.
Franklin Township, NJ 26 days ago
About the RoleThe Customer Service Representative will utilize best practices by adding value to customers by providing excellent customer service across all components of the branch operations to include sales, vendor management and product information. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets.
The candidate must be very custom centric, detail oriented, organized, able to multi-task, mindful of customer urgency, strong written / verbal communication skills and be able to collaborate with other team members. This person would be responsible for answering emails, calls, order entry, order management follow up.
Long Island, New York 30+ days ago
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East Hanover, New Jersey 27 days ago
div class="col col-xs-7 description" id="job-description">Nielsen Dodge is seeking a friendly, organized, and detail-oriented Customer Service Representative / File Clerk to join our growing dealership team. If you enjoy helping customers, staying organized, and working as part of a team, we'd love to hear from you.
Piscataway, New Jersey 30+ days ago
p>In this role, you will serve as an important point of contact for clients, helping provide information, coordinate appointments, maintain accurate records, and ensure a positive customer experience. Whether you have previous customer service experience or are looking to develop new skills in a remote work environment, we provide the training, tools, and support necessary to help you succeed.
Hasbrouck Heights, NJ 30+ days ago
This includes receipt and confirmation of customer orders which involves researching material availability, available price record confirmation, shipping method and relevant Customer Service reporting activities, as well as the pro-active review of customers forecast data (assigned accounts) and uploads into SAP and/or Sage. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.
div>Respond to customer inquiries via phone, email, and live chat.
Provide information about products, services, and policies.
Process orders, returns, and exchanges.
Resolve customer issues and complaints in a timely manner.
Document and track customer interactions and feedback.
Collaborate with other departments to address complex issues.
Follow up with customers to ensure satisfaction.
Maintain a positive and professional demeanor at all times.
Meet or exceed performance metrics for response time and quality.
Stay updated on company products, services, and policies.
. In this role, you will be the primary point of contact for our customers, providing exceptional service and resolving inquiries in a timely and efficient manner.