Responsibilities include providing Tier 1 support by answering the help desk extension; installing, maintaining, and troubleshooting IT and AV systems; supporting classrooms, auditoriums, meetings, and live events; and ensuring the reliable operation of multimedia and conferencing technologies. Provide installation, configuration, maintenance, troubleshooting, and repair of classroom technology, meeting room systems, and audiovisual equipment, including instructional technologies, presentation systems, conferencing solutions, hardware, and software.