This position serves as the initial contact for student aid recipients concerning the entire financial aid process; especially Workforce Pell programs and is responsible for daily professional interaction with students/parents, faculty/staff, other school officials; scans & links documents in the document imaging system for electronic processing; serves as first line of communications between staff, students, and the community; responsible for updating PF’s Communications; Awards, monitors, and manages assigned exemption/waivers to accounts as well as select scholarship/tuition grants; and performs any other necessary duties for Financial Aid Office as assigned. Provide support to students through KC STAR virtual meetings by logging into Zoom for scheduled appointments and addressing financial aid questions, explaining policies and procedures, and ensuring individuals are accurately directed to the appropriate department or personnel when additional assistance is required.