Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHAPA$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
FT Dean of Enrollment Luzerne County Community CollegeFT Dean of EnrollmentNanticoke, PAProvide strategic leadership in the implementation, integration, and continuous optimization of enrollment technologies, including Customer Relationship Management (CRM), Student Information System (SIS) application systems, financial aid platforms, and workflow tools to enhance operational efficiency and student experience. Serve as a key leader in ensuring the enrollment management areas of enrollment management, admissions, and financial aid have processes, policies, technology, and resources necessary to achieve enrollment and student success goals.
ServiceNow Engineer-DHA Social Security AdministrationServiceNow Engineer-DHAPA$140,239–$182,316 / yearCustomer Service: Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems or satisfy their expectations, know about available products and services, and is committed to providing quality products and services. We provide continuous operations management for essential applications, maintain and monitor all computer storage, network assets, and technology services, and ensure seamless high-performance delivery for key workloads such as online services, Social Security number verification, and secure data exchanges.
Database Administrator-DHA Social Security AdministrationDatabase Administrator-DHAPA$107,446–$139,684 / yearCustomer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services. We provide continuous operations management for essential applications, maintain and monitor all computer storage, network assets, and technology services, and ensure seamless, high-performance delivery for key workloads such as online services, Social Security number verification, and secure data exchanges.
IT Specialist (APPSW) - .NET - DHA Social Security AdministrationIT Specialist (APPSW) - .NET - DHAPA$90,925–$139,684 / yearSuch IT-related experience should include: Experience applying advanced enterprise IT architecture expertise to design and implement complex, large-scale systems solutions that support organizational program and policy objectives; Experience developing and engineering sophisticated .NET/C# applications using modern methods; Experience with complex queries, cloud-native architectures, incorporating enterprise APIs, web based and mainframe systems to ensure seamless enterprise-wide integration; Experience leading teams to design responsive websites and web-based applications using tools such as .NET, C#, MVC, SQL, LINQ, Azure DevOps, Git, Visual Studio, Bootstrap, CSS, HTML, JavaScript, jQuery, JSON, Entity Framework; Knowledge and application of the User-Centered Design process, FISMA and NIST controls; Familiarity with making applications 508 compliant and performing usability testing, and using the data collected to inform design; Experience remediating Checkmarx (or similar software) findings. Such IT-related experience should include: Experience applying enterprise IT architecture expertise to design and implement complex, large-scale systems solutions that support organizational program and policy objectives; Experience developing and engineering sophisticated .NET/C# applications using modern methods; Experience with complex queries, consuming enterprise APIs, web based and mainframe systems to ensure seamless enterprise-wide integration; Experience creating responsive websites and web-based applications using tools such as .NET, C#, MVC, SQL, LINQ, Azure DevOps, Git, Visual Studio, Bootstrap, CSS, HTML, JavaScript, jQuery, JSON, Entity Framework; Knowledge and application of the User-Centered Design process, FISMA and NIST controls; Familiarity with making applications 508 compliant and performing usability testing, and using the data collected to inform design; Experience remediating Checkmarx (or similar software) findings.
Special Agent U.S. Department of Homeland SecuritySpecial AgentPA$48,854–$118,204 / yearOR Have at least 1 year of specialized experience equivalent to the GL-9 level (such as experience in or related to planning and conducting complex criminal investigations to determine violations of Federal laws and regulations; collecting and assembling facts to identify logical conclusions; gathering, analyzing, and evaluating evidence or data; conducting interviews and interrogations; making arrests; conducting searches and seizures; taking responsibility for own actions and those of team members to ensure the goals and deadlines for the team are met; partnering with or leveraging networks or relationships from outside the organization; experience managing complex projects including setting priorities and determining resource requirements). OR Have at least 1 year of specialized experience equivalent to the GL-7 level (such as experience applying law enforcement, protective, or investigative techniques in the performance of job duties; identifying problem areas and proposing and implementing solutions; taking responsibility for own actions and those of team members to ensure the goals and deadlines for the team are met; leading meetings or seminars on behalf of a professional or academic group; setting work priorities and allocating resources; partnering with other individuals from within and outside the organization).
Open Systems Storage Engineer-DHA Social Security AdministrationOpen Systems Storage Engineer-DHAPA$140,239–$182,316 / yearTravel Required Not required Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family Series 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Position sensitivity and risk High Risk HR Trust determination process Suitability Fitness Financial disclosure Yes Bargaining unit status Yes Announcement number SSA12902318-DHA-26-CIO Control number 860062700. Customer Service - Works with clients and customers that is any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations, know about available products and services, and is committed to providing quality products and services.