PERMANENT

FULL_TIME

POSTING_API

UNKNOWN

NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations. Our technologists have always gone the extra mile to help our federal clients succeed.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time  position.OverviewNuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations.Key Responsibilities<ul type="disc"><li class="MsoNormal">Deliver Tier 1 support for desktops, laptops, and peripherals</li><li class="MsoNormal">Troubleshoot hardware/software issues and coordinate repairs</li><li class="MsoNormal">Support network connectivity, VPN, and remote access tools</li><li class="MsoNormal">Perform system imaging and OS deployment (Windows 10/11)</li><li class="MsoNormal">Manage incidents through ticketing systems</li><li class="MsoNormal">Support antivirus/security protocols and endpoint protection</li><li class="MsoNormal">Provide user training and guidance</li></ul>Required Qualifications<ul type="disc"><li class="MsoNormal">1–3 years of technical support experience</li><li class="MsoNormal">CompTIA A+ or equivalent</li><li class="MsoNormal">Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)</li></ul>Preferred<ul type="disc"><li class="MsoNormal">Experience supporting government clients</li><li class="MsoNormal">Knowledge of endpoint security tools</li></ul>Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!Our Profile: We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.  <a href="https://nuaxis.com/about/">Learn More.</a>NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. <a href="https://nuaxis.com/careers/">Learn More</a> about our Benefits and Culture!#NAI #DICE

Company Confidential

Help Desk Support Technician

Antivirus

Background Investigation

Customer Experience

Customer Support/Service

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Desktop PC

Endpoint Security

Government

Help Desk

Information Technology & Information Systems

Laptop PC

Microsoft Windows Operating System

Network Connectivity

Network Support

Operating Systems

Peripheral Hardware

Remote Access

Security Protocols

Software Administration

TCP/IP (Transmission Control Protocol/Internet Protocol)

Team Player

Technical Support

VPN (Virtual Private Network)

FEED

This position is a blend of traditional desktop support, system analysis, and crucial operational involvement, including assisting with specialized, high-stakes tasks like building pumps for aircraft components. The IT Support Specialist is a critical, hands-on role responsible for ensuring the seamless operation of our IT infrastructure and providing direct technical support to our team members at our Brookfield, MA location.

HOUR

The IT Support Specialist is a critical, hands-on role responsible for ensuring the seamless operation of our IT infrastructure and providing direct technical support to our team members at our Brookfield, MA location. This position is a blend of traditional desktop support, system analysis, and crucial operational involvement, including assisting with specialized, high-stakes tasks like building pumps for aircraft components. The ideal candidate will have at least two years of experience and be dedicated to technical excellence, security, and supporting our digital transformation initiatives.What's In It For You?<ul><li>Diverse and Impactful Work: Engage in a unique role that combines advanced IT support with direct operational involvement in specialized manufacturing (e.g., building aircraft pumps).</li><li>Skill Development: Play a direct role in major projects, including system upgrades, digital transformation, and compliance efforts.</li><li>Work-Life Balance: Enjoy a consistent Monday - Friday, 8:00 AM - 5:00 PM schedule.</li><li>Comprehensive Compensation: Receive a competitive hourly wage and access to benefits (upon eligibility), including health insurance and an incentive bonus.</li></ul>Responsibilities Include (2+ Years Experience Required)<ul><li>Provide comprehensive Tier 1/Tier 2 technical support and troubleshooting for internal team members regarding hardware, software, network connectivity, and application issues.</li><li>Analyze business requirements and evaluate systems (software and hardware) to ensure they meet operational needs and are optimized for performance.</li><li>Conduct data analysis to support system optimization and efficiency initiatives.</li><li>Assist with system upgrades, patches, and configuration changes across the IT environment.</li><li>Support initiatives related to the company's Digital Transformation roadmap.</li><li>Document IT processes, procedures, and create comprehensive user guides.</li><li>Collaborate effectively with cross-functional IT teams, external vendors, and business stakeholders to resolve complex issues and implement solutions.</li><li>Assist with IT security monitoring and incident response activities.</li><li>Support internal and external audits and compliance efforts, ensuring systems adhere to all relevant regulations.</li><li>Prior experience in a Department of Defense (DOD) or similar regulated manufacturing environment is a strong plus.</li></ul>Skills and Qualifications<ul><li>Experience:2+ years of direct experience in an IT Support, Desktop Support, or Help Desk role.</li><li>Certification:MUST have an A+ Certification.</li><li>Proven technical proficiency in troubleshooting operating systems (Windows/Linux), network fundamentals (TCP/IP, DNS, DHCP), and MS Office/365 environments.</li><li>Excellent diagnostic and problem-solving skills with the ability to manage multiple priorities effectively.</li><li>Strong interpersonal and communication skills to provide clear, patient, and effective support to non-technical users.</li><li>Ability to perform physical tasks related to hardware installation, cable management, and potentially assisting in the operational environment (e.g., building specialized equipment).</li></ul>Compensation and BenefitsPay Rate: The expected hourly wage is $25-$29/hr. Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications.Schedule:Monday - Friday, 8:00 AM - 5:00 PM ONSITE.Benefits: We offer comprehensive benefits, which include health insurance and an incentive recognition bonus. (All benefits are based on eligibility).Apply Now. Ready to make a difference? Apply today by submitting your resume and a brief cover letter through our online portal! We look forward to reviewing your application.W e are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Manufacturing Inc

IT Support Specialist

Business Analysis

Communication Skills

CompTIA A+

Compensation and Benefits

Computer Security

Cross-Functional

Data Analysis

Desktop Administration

External Audit

Hardware Installation

Health Insurance

Identify Issues

Incident Response

Internal Audit

Interpersonal Skills

Linux Operating System

Manufacturing

Manufacturing Operations

Microsoft Office

Multitasking

Operational Audit

Performance Tuning/Optimization

Problem Solving Skills

Pumps

Regulations

Requirements Management

Security Monitoring

Software Evaluation

Software Patches

Systems Administration/Management

Systems Analysis

Team Building

United States Department of Defense (DoD)

User Documentation

Manatal

ADAPTED_NOW

American Registry of MRI Tech - American Registry of Magnetic Resonance Imaging TechnologistsAmerican Registry of Magnetic Resonance Imaging Technologists, Radiography - American Registry of Radiologic TechnologistAmerican Registry of Radiologic Technologist, Radiologic Technologist - State of MassachusettsState of Massachusetts, Radiology Technician-CT - OtherOther. We are the community's major referral hospital, and we provide a wide range of services, including: + Cancer care (https://www.baystatehealth.org/services/cancer).

Sign-on Bonus Eligible We are a 716-bed independent academic medical center. We are the community's major referral hospital, and we provide a wide range of services, including: + Cancer care (https://www.baystatehealth.org/services/cancer) + Critical care medicine + Digestive disorder care (https://www.baystatehealth.org/services/gastroenterology) + Heart and vascular disease care + Laboratory services (https://www.baystatehealth.org/services/laboratory) + Neurological disorders + Obstetrics and gynecology care (https://www.baystatehealth.org/services/obgyn) + And care for many other injuries, illnesses, and conditions + Ranked among highest performing hospitals nationally by U.S. News & World Report + Among only 1% of hospitals to be recognized by Magnet® 4 consecutive times + Named a top 50 cardiovascular hospital by Watson Health SCHEDULE: + Full time 40 hours + 9:00am - 5:30pm + Rotating weekends and holidays + Mandatory flex to second shift and cover any open positions LOCATION : + Baystate Medical Center + Springfield, MA Under the supervision of the Radiologist and according to established policies and procedures, performs and is efficient in 3D quantitative medical imaging. Performs quantitative image assessment that results in new or more cost-effective diagnostic approaches. Delivers valid, clinically relevant visualization of medial imaging data system-wide. Performs CT and MRI 3D reconstructions to provide the highest level of patient care and maximize customer satisfaction. Communicates professionally and effectively with all stakeholders. Job Requirements: 1) Strong knowledge and proficiency in anatomy and pathology seen on CT and MRI scans. 2) Performs on-screen 3D post-processing of CT and MRI data in various dimensions to create images that assist with exam interpretation. Proficiently operates dedicated post-processing software to achieve high-quality on-screen images through set protocols. 3) Completes appropriate documentation in PACs, EMR, RIS, and any related 3D Lab software. 4) Correctly identifies patient information using two patient identifiers, complies with the National Patient Safety Goals, and ARRT Code of Ethics Standards, and embodies the Cultural Compass. 5) Processes CT and MRI studies on-screen, including but not limited to Neuro, Thoracic, Abdominal, and extremity procedures. 6) Responsible for accurately inputting data, demographics, and information into computer information systems, e.g., RIS, Synapse, and Radnet, and verifying the timely transfer of images to the PACS system. 7) Reviews orders/requisition and other companion paperwork to verify the type of examination performed. Ensures proper imaging procedures by checking with nursing personnel, physicians, and/or radiologists whenever questionable exams are ordered. 8) Diagnoses problems with 3D Lab software and hardware and promptly reports issues and downtimes to the IT and Radiology IT Help Desk and the 3D Lab Team Leader. 9) Participates in staff meetings and educational training of technologists, students, and any other new employee. 10) Practices the BH operating principles of Trust, Respect, Integrity, Collaboration, and Communication. 11) Maintains patient confidentiality consistent with hospital policy. 12) Reports any suggestions for positive changes or recommendations within departmental policies/procedures to the supervisor. 13) Presents self to all patients and other customers in a pleasant, professional and courteous manner at all times. Minimally Required Education: Associate's Degree Minimally Required Experience: Satisfactory completion of a formal radiologic technology program in an AMA approved school preferred. Must have the ability to work independently and be self-motivated. Preferred Experience: Any combination of education and experience that would likely provide the required knowledge, skills, and abilities, as well as possession of any required licenses or certifications, is qualifying. Skills/Competencies: 1 to 3 years' experience in CT/MRI in an acute care setting. Technical skills in CT/MRI with an understanding of cross-sectional anatomy, 3-D post-processing, and Computer skills. Education: Associates Degree (Required) Certifications: American Registry of MRI Tech - American Registry of Magnetic Resonance Imaging TechnologistsAmerican Registry of Magnetic Resonance Imaging Technologists, Radiography - American Registry of Radiologic TechnologistAmerican Registry of Radiologic Technologist, Radiologic Technologist - State of MassachusettsState of Massachusetts, Radiology Technician-CT - OtherOther Compensation Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees. Minimum - Midpoint - Maximum $43.08 - $49.52 - $58.56 Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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Help Desk Support Technician Company Confidential

IT Support Specialist Manufacturing Inc

3D Technologist Baystate Health

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