Asheville, NC30+ days ago
Deliver Level 2/3 support for PCs, printers, scanners, and phones when issues cannot be resolved remotely by the Service Desk.* Diagnose and resolve issues related to PCs, laptops, network connectivity (VPN, wireless), Active Directory, security incidents, servers, and business applications.* Good understanding of client/server networks, protocols, common internet services, and Active Directory.* Solid knowledge of the OSI model and ability to perform root-cause analysis.*