Required qualifications/skills:- Working knowledge of Windows 10/11, Microsoft Office, and Teams- Basic Active Directory user/security group administration- Basic familiarity with Microsoft 365/Azure- Strong customer service, organization, documentation, and prioritization skills- Ability to follow written procedures precisely and explain technical concepts clearly- Apple iPhone/iPad basics; MDM familiarity a plus; ticketing/knowledge base experience a plus; A+/Network+/MCP desired. Key responsibilities include supporting email, hardware, software, connectivity, and product-specific incidents; using approved diagnostic and ticket-tracking tools; installing and maintaining workstations and peripherals; applying desktop security patches; handling device moves/adds; documenting fixes and building step-by-step scripts for the Operations Center; training users on core tools such as Microsoft Office and Teams; and escalating unresolved items to the appropriate tier while maintaining logs.