Manages Information Technology services tickets by ensuring service levels are maintained, creating and managing escalation procedures for problems, receiving requests for service related to personal computer hardware, software, printer and telephone issues, resolving problems when possible, troubleshooting possible solutions, referring to computer and software manuals when necessary, assisting users by correcting problems or answering inquiries, maintaining help desk database, generating help desk reports and assigning work orders to appropriate person. Set up, relocate, and maintain cellular and computing devices for employee use performing and ensuring proper installation of cables, operating systems and/or appropriate software.