UNKNOWN

FEED

YEAR

Desire and enthusiasm for working primarily workstation tickets/issues daily, yet with the skill and experience to also troubleshoot and resolve Windows server, network switch and router tickets. •3-7+ years helpdesk/field-onsite technical support experience providing complete network to end point support services to small and medium sized businesses.

Engineer I/II/IIIHere at Entre Technology Services we provide exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming and beyond. We work with a variety of businesses and organizations from Legal, Accounting, Medical, Dental, Manufacturing, Trucking, and nonprofits. We want employees that hold our core values of: Invest in Others, Embrace the Hustle, and the desire to Be Better. Our core focus is to Create Raving Fans every day.The Position:The Systems Engineer is a strategic technical position within Entre. This position is responsible for maintaining the design and integrity of customer’s IT systems, coordinating complex projects, and implementing IT solutions. Your daily duties will be assisting the service desk, handling escalation tickets and working on multiple small to medium IT projects. If you have a passion for customer service, enjoy solving the tough technical problems, designing exceptional solutions and have an eye for the details, then we have the position for you!Assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. May help perform system backups and recovery and install new software. Typically requires a high school diploma. Typically reports to Supervisor or Manager.A02-Intermediate-Senior: Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Typically requires 3-7+ Years of related experience. Technical Requirements:•3-7+ years helpdesk/field-onsite technical support experience providing complete network to end point support services to small and medium sized businesses•Demonstrated understanding of data integrity, standard backup practices, and associated hardware/software solutions. Experience with Veeam and Acronis backups preferred•Windows Server (2008-2019) administration including spin-up, roll-out and management including but not limited to Active Directory, GPOs, Trusts, Print Servers, Application Servers, etc.•Build & maintain virtual environments such as Hyper-V, VMware, Veeam & Azure•Workstation operating systems e.g., MAC, Windows 7 and later•Workstation productivity/operations application administration e.g., Microsoft Office, QuickBooks, etc.•Network Security – Router/Firewall experience i.e. Cisco, Meraki, Sophos & Barracuda firewalls & wireless environments•Cloud Environment management e.g., AWS, Azure, etc.•Enterprise email systems e.g., Microsoft Exchange, Google Suite, etc.•Office 365 deployment and security Core Competencies/Skills:•Customer Service•Firewall Administration•Network Support•Network Troubleshooting•Server Administration•Server Virtualization•Solution Management•Technical Project Management•Telephone Skills/Etiquette•Wireless Network Management•Office 365•Customer Support•Inquiry Research/Response•Issue Resolution•Problem Analysis•Software Installation•Software Troubleshooting•Solution Delivery•Systems Troubleshooting•IT Help Desk Software•Remote Support Software Job Responsibilities:•Provide both reactive and proactive support of desktop, server, and network issues for our clients.•Daily and accurate time entry accounting for at least 7.5 hours in the form of service ticket notes•Monthly billing should be at least 80% or more of a typical month of about 160 hours available.•Focused on lowering average response time and resolution times•Desire and enthusiasm for working primarily workstation tickets/issues daily, yet with the skill and experience to also troubleshoot and resolve Windows server, network switch and router tickets•Provide a high level of customer service with a positive attitude at all times•Work proactive and reactive issues (Client submitted or monitoring generated) remotely and onsite as needed within committed Service Level Agreements (SLA’s)•Pay close attention to detail while performing technically detailed tasks•Deals effectively with stressful situations focusing on the best outcome for the Client•Experience in a professional and consultative approach to your interaction with our external customers (i.e., honest, trustworthy, objective, competent)•Great communication skills—both verbal and written at a consulting level•Has a willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members•Articulate technical information clearly and simply to non-technical people•Assist or the ability to implement multiple small to large projects and act as the lead project engineer•Assist or step in as lead in customer on and off boarding's when required•Lead managed service offerings and cross train on other offerings as assigned•Self-motivated and is self-directed with the ability to work with minimal direction•Mentors new Engineers•Any other assigned duties Miscellaneous Requirements:•Will be required to document time on an hourly basis as assigned work is completed•Must be available for on call approximately one week every three months•Must be available occasionally on nights and weekends to perform off-hour maintenance and projects•Enter all work as service tickets into ConnectWise•Highly organized, self-motivated, and self-directed•Managed Services Platform experience a plus•Ability to create knowledge base articles and update customer documentation in IT Glue•Ability to lift 50+ pounds•Must be willing to travel for client onsite visits, some overnight stays will be required•Must have a valid driver’s license, insurance and reliable transportation•Legal authorization to work in the U.S. Experience:•Desktop Support: 3-7 years (Required)•Customer Service: 3-7 years (Required)•Windows Server support: 2-7 years (Required)•Firewall and Network Support: 1-7 years (Preferred)•MSP (Managed Services Provider) Experience: 2-7 years (Preferred)•Technical support in a production IT environment(s), preferably in multi-site environments: 4-7 years (Preferred)•Mac, NinjaOne, ConnectWise, Automate/ScreenConnect, Sophos, Barracuda, Unifi, experience a plus•Managerial: Training-Knowledge (Partial), Evaluation (Partial), Supervision (Partial) & Process- Policies (Partial)

Entre Technology Services

Engineer I/II/III

Accounting

Amazon Web Services (AWS)

Apple Macs

Application Servers

Barracuda

Billing

Cisco Network Systems

Cloud Computing

Communication Skills

Computer Workstations

Consulting

Customer Support/Service

Data Quality

Data Recovery

Desktop Administration

Desktop PC

Detail Oriented

Documentation

Driver's License

Email Technology

Environmental Management

Firewall Administration

Firewalls

Help Desk

Help Desk Software

High School Diploma

Identify Issues

Information Technology & Information Systems

Information Technology Software

Intuit Quickbooks

Knowledge Base

Legal

Lift/Move 50 Pounds

Manufacturing

Medical Billing

Mentoring

Microsoft Active Directory

Microsoft Exchange Server

Microsoft Office

Microsoft Windows 7

Microsoft Windows Azure

Microsoft Windows NT Group Policy

Microsoft Windows Server

Microsoft Windows System Administration

Network Administration/Management

Network Routers

Network Security

Network Support

Network Switching

Nonprofit

On Call

On Site Support

Operating Systems

Organizational Skills

Presentation/Verbal Skills

Print Server

Problem Solving Skills

Product/Service Launch

Production Systems

Project Engineering

Project/Program Coordination

Project/Program Management

Server Support

Service Level Agreement (SLA)

Software Administration

Software Installation

Sophos Antivirus

Systems Administration/Management

Systems Engineering

Technical Leadership

Technical Strategy

Technical Support

Technical/Engineering Design

Telephone Skills

Trucking

Virtualization

Willing to Travel

Windows Server 2008 R2

Wireless Communications

Writing Skills

JobScore

1-5+ years helpdesk/field-onsite technical support experience providing complete network to end point support services to small and medium sized businesses. Ability to install, upgrade and troubleshoot Windows 7 and Windows 10 operating systems in domain and workgroup environments including user/PC migrations, applications and hardware replacement/troubleshooting.

Technician I/II/IIIHere at Entre Technology Services we provide exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming and beyond. We work with a variety of businesses and organizations from Legal, Accounting, Medical, Dental, Manufacturing, Trucking, and nonprofits. We want employees that hold our core values of: Invest in Others, Embrace the Hustle, and the desire to Be Better. Our core focus is to Create Raving Fans every day.The Position:Technicians should be able to prioritize technical issues, manage assigned tasks, document time spent and resolutions, while demonstrating patience to describe cause and solutions to end users. Ideal candidates should be very organized with the ability to switch and resume tasks as required. Candidate should have excellent communication capabilities, both verbally and written, with the ability to thrive in an expanding team environment.Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Resolves internal user problems and ensures correct operation of personal computers. Maintains parts inventory and logs all service/repair activity. May perform system setups for new hires. Typically requires a high school diploma. Typically reports to Project Leader or Supervisor.A02-Intermediate: Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. May require up to 5+ years of related experience.Desired Technical Skills:<ul><li>1-5+ years helpdesk/field-onsite technical support experience providing complete network to end point support services to small and medium sized businesses</li><li>Experience with all Microsoft technologies including client operating systems, Office 365, One Drive, and Sharepoint</li><li>Experience with Active Directory, Domain and Group Policy Administration, and Windows network administration</li><li>Ability to install, upgrade and troubleshoot Windows 7 and Windows 10 operating systems in domain and workgroup environments including user/PC migrations, applications and hardware replacement/troubleshooting</li><li>Experience with or supporting wired/wireless networks and basic networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP</li><li>Experience with security software for virus protection, spyware, malware, and spam</li><li>Experience supporting mobile devices</li><li>Experience with IT support delivery through remote support tools</li><li>Ability to come up to speed on new technologies quickly</li><li>Dispatcher, Technician I and Technician II escalation resource (if necessary)</li><li>Core Competencies/Skills<ul><li>Customer Service</li><li>Telephone Skills/Etiquette</li><li>Network Troubleshooting</li><li>Server Administration</li><li>Firewall Administration</li><li>Office 365</li><li>Computer Maintenance</li><li>Computer Repair</li><li>Computer Service</li><li>Desktop Administration</li><li>Disk Imaging</li><li>Hardware Installation</li><li>Hardware Troubleshooting</li><li>IT Support</li><li>Software Installation</li><li>User Administration</li><li>General Office Software</li><li>IT Help Desk Software</li><li>Operating System</li></ul></li></ul>Customer Service Requirements:<ul><li>A strong client service focus and the ability to manage customer expectations</li><li>Excellent verbal/written communication, people and presentation skills</li><li>Projects a professional and customer-service oriented attitude</li><li>Ability to assess technology needs/requirements and develop solutions to meet them</li><li>Can handle pressure and client demands effectively</li></ul>Job Responsibilities:<ul><li>Daily time entry accounting for at least 7 hours in the form of notes in service tickets</li><li>Monthly billing should be at least 80% or more of a typical month of about 160 hours available.</li><li>Ability to demonstrate a high degree of business professional behaviors including punctuality, attendance, responsiveness and dependability</li><li>Ability to work in fast-paced environment and meet deadlines</li><li>Must be available for on call approximately one week every three months</li><li>Must be available occasionally on nights and weekends to perform off-hour maintenance and projects</li><li>Highly organized, self-motivated, and self-directed</li><li>Strong written and oral communication skills</li><li>Ability to create knowledge base articles and update customer documentation in IT Glue</li><li>Ability to lift 50+ pounds</li><li>Must have a valid driver’s license, insurance and reliable transportation</li><li>Legal authorization to work in the U.S.</li><li>A+ / Network+ / Security + Certifications preferred</li><li>Managed Services Platform experience a plus</li></ul>Experience:<ul><li>Desktop Support: 1-5 years (Preferred)</li><li>Customer Service: 1-5 years (Preferred)</li><li>Windows Server support: 1-5 years (Preferred)</li><li>MSP (Managed Services Provider) Experience: 1-5 years (Preferred)</li><li>Technical support in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred)</li><li>Mac, NinjaOne, ConnectWise, Sophos, Barracuda, Unifi, experience a plus</li></ul>

Technician I/II/III

Antivirus

CompTIA Network+

CompTIA Security+

Computer Hardware

Computer Maintenance

Computer Services

Computer Systems

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Establish Priorities

Hardware Installation

Hardware Repair

Inventory Management

Local Area Network (LAN)

Malware

Microsoft Product Family

Microsoft SharePoint

Microsoft Windows Operating System

Mobile Devices

Needs Assessment

Network Protocols

Peripheral Hardware

Policy Development

Resolve Customer Issues

Security Software

Spyware

TCP/IP (Transmission Control Protocol/Internet Protocol)

Technology Analysis

Time Management

VPN (Virtual Private Network)

Wide Area Network (WAN)

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Engineer I/II/III Entre Technology Services

Technician I/II/III Entre Technology Services

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