Online IT Jobs in Cedar Rapids, IA

Service Desk Analysts balance speed, quality, risk, and customer experience to deliver reliable service, support positive business outcomes, and contribute to continuous improvement, while providing an exceptional best in class customer service experience. This role requires independently assessing situations involving incomplete or evolving information, determining appropriate incident triage, resolution, and escalation strategies, and accepting accountability for service outcomes.

Responsibilities include implementing and sustaining cybersecurity requirements defined by government frameworks and guidance, including the Risk Management Framework (RMF), Joint Special Access Program Implementation Guide (JSIG) for SAP systems, NIST publications, NISPOM, and the DCSA Assessment and Authorization Guide (DAAG), and associated assessment and authorization guidance. As an advanced individual contributor, the ISSM independently leads system authorization, continuous monitoring, inspection readiness, and risk management activities, while providing technical oversight and mentorship to Information Systems Security Officers (ISSOs) and maintaining accountability for cybersecurity outcomes.

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Typically works on complex, new, and less defined initiatives to assess and refine user stories, collaborate with scrum teams and product owners on solutions, develop test plans, conduct testing, and implement systems and system improvements.

• Cloud Computing • Continual Improvement Process • Requirements Management • Service Level Agreement (SLA) • Software Testing • Stakeholder Management • Systems Performance Monitoring • Systems Designs • Systems Integration • User Acceptance Testing.