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Proactively maintain technical equipment to limit downtime for on-site operational and administrative systems including desktop hardware and software, network equipment, point of sale systems, phone, audio-video systems. See Cedar Fair Terms & Conditions at https://www.sixflags.com/terms-of-use and Privacy Policy at https://www.sixflags.com/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.

Overview:Responsible for the day-to-day support activities of the Information Services department at the Six Flags Darien Lake. This position is designed to supervise and support hotel technology, ongoing corporate initiatives, local park projects, and the development of seasonal employees. The Information Services Supervisor is responsible for maintaining systems in all areas of the property and works closely with management, corporate support teams, and vendors. Starting Rate begins at $55,000 annual salary. Responsibilities:<ul><li>Provide first level technical support to resort guests and staff in a positive and professional manner.</li><li>Provide first level support for hotel property management systems in coordination with vendor and corporate support teams.</li><li>Provide after hours and on-call support, as assigned, for urgent issues as needed to support a 24/7 operation of park property.</li><li>Proactively maintain technical equipment to limit downtime for on-site operational and administrative systems including desktop hardware and software, network equipment, point of sale systems, phone, audio-video systems.</li><li>Monitor and maintain park-wide sound and video equipment.</li><li>Supervise seasonal team members in the department including hiring, training and performance evaluation while ensuring compliance with all federal, state and local labor laws.</li><li>Document technical issues and resolutions through use of help desk software.</li><li>Escalate support issues as needed to the appropriate Six Flags or third-party support teams.</li><li>Ensure 100% compliance with all Six Flags Information Services Standard Operating Procedures.</li><li>Assist in the planning of projects to support company and park initiatives and provide status updates to the same on the execution of projects as assigned.</li><li>Perform other duties as assigned to support the successful operation of the resort.</li></ul> Qualifications:<ul><li>Bachelor's degree in Management Information Systems preferred.</li><li>Minimum of 2-3 years’ experience in systems support or related field required.</li><li>Must be organized, detail oriented, highly motivated, and a self-starter.</li><li>Exceptional communication, interpersonal, and customer service skills.</li><li>Knowledge of common operating systems, hardware and software.</li><li>Previous experience with hospitality systems preferred, but not required.</li><li>Fluency in all Microsoft Office applications is required</li><li>Ability to work a flexible schedule, including nights, weekends, and holidays to meet business needs.</li><li>Must be able to handle multiple tasks simultaneously while prioritizing appropriately to solve problems.</li><li>Valid driver’s license required.</li><li>While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.</li></ul> --s-p-m1--Powered by SonicJobs (an advertiser on Monster). By applying, you consent to share your data with SonicJobs and the employer. Monster or SonicJobs does not store or use your application data beyond facilitating the application. See Cedar Fair Terms & Conditions at https://www.sixflags.com/terms-of-use and Privacy Policy at https://www.sixflags.com/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions

Six Flags Darien Lake

IT Services Supervisor - Full Time Position $63,000

1st Level Support

Audiovisual

Customer Support/Service

Desktop Hardware

Detail Oriented

Driver's License

Equipment Maintenance/Repair

Establish Priorities

Help Desk Software

Hotel Management

IT Service Management (ITSM)

Interpersonal Skills

Maintain Compliance

Management of Information Systems/Technology (MIS)

Microsoft Office

Multitasking

Network System Hardware

On Call

Operating Systems

Operational Support

Organizational Skills

Performance Analysis

Performance Reviews

Point of Sale (POS) Systems

Problem Solving Skills

Project Planning

Property Management

Staff Development

Standard Operating Procedures (SOP)

Systems Administration/Management

Systems Maintenance

Team Lead/Manager

Technical Support

Technical Writing

Telesales

SonicJobs

FULL_TIME

FEED

YEAR

This includes imaging new laptops, troubleshooting hardware and software issues, applying system patches and updates, performing upgrades, and reimaging devices as needed. Technical Support, System Maintenance and Patching:Provide technical support for end users—both remotely and on-site—including troubleshooting hardware, software, and application issues.

The IT Support Technician is responsible for providing frontline technical support to end users across the organization. This includes imaging new laptops, troubleshooting hardware and software issues, applying system patches and updates, performing upgrades, and reimaging devices as needed. The ideal candidate will be detail-oriented, customer-focused, and capable of working independently in a fast-paced environment.  <h3>Key Responsibilities:</h3>IT Infrastructure Support:<ul><li>Administer and maintain IT infrastructure, including servers, networks, virtualization platforms (e.g., VMware)</li><li>Manage, support & secure Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.</li><li>Monitor and maintain Windows Server environments (2016/2019/2022), including Active Directory, Group Policy, DNS, and DHCP.</li><li>Install, configure & perform system restores using Backup solutions (e.g. Veeam, Acronis)</li><li>Install, configure and deploy new servers, laptops, workstations, hardware, and software applications.</li><li>Track hardware inventory and maintain accurate asset records.</li><li>Assist with equipment check-in/check-out and lifecycle management.</li><li>Maintain accurate documentation of IT procedures, system configurations, and user support requests.</li><li>Complete detailed work orders for all support incidents and service requests.</li><li>Document IT processes, procedures, and troubleshooting steps to facilitate knowledge sharing.</li></ul>Technical Support, System Maintenance and Patching:<ul><li>Provide technical support for end users—both remotely and on-site—including troubleshooting hardware, software, and application issues.</li><li>Diagnose and resolve issues related to Windows OS, Office applications, printers, and standard business software.</li><li>Regularly apply Windows and third-party software patches and updates.</li><li>Monitor and ensure compliance with patch management policies.</li><li>Perform hardware and software upgrades as needed.</li><li>Reimage systems to restore functionality or deploy updated configurations.</li></ul>Required Qualifications:<ul><li>Over 5 years of experience in an IT support role.</li><li>Experience with Active Directory and Group Policy.</li><li>Proficiency with Windows 10/11,  Active Directory, Microsoft 365, PowerShell and common IT tools.</li><li>Familiarity with patch management and endpoint security tools.</li><li>Strong troubleshooting and communication skills.</li></ul>Preferred Qualifications:<ul><li>Microsoft or CompTIA certifications (e.g., MCSA, Azure Fundamentals, CompTIA Security+).</li><li>Experience with RMM Platform such as Kaseya, and documentation platform such as IT Glue</li><li>Experience with Firewall Platforms such as Sonicwall</li><li>Experience supporting MacOS is a plus.</li></ul>Location: Must reside in Buffalo, NY (in office 5 days/week) Benefits<ul><li>Health insurance</li><li>401(k) matching</li><li>Paid time off</li><li>Paid Holidays</li></ul> Pay Range: $55,000 to $80,000 Annually  Equal Employment Opportunity StatementTechstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.Powered by JazzHR

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IT Services Supervisor - Full Time Position $63,000 Six Flags Darien Lake

IT Systems Administrator & Support Techstra Solutions

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