Specialized experience for this position must include: Experience with the features, characteristics and interrelationships of multiple types of computer equipment, applications and utility programs; to assist in identifying problems; Experience with a wide range of analytical and diagnostic methods and procedures and principles to identify required actions and implement decisions; Experience analyzing data to identify problems encountered on computer systems; Experience with the following IRS applications: IDRS, BEARS, AMS, BBTS, IAT, SERP, Control D. Experience with the following COTS software: Microsoft Outlook, Excel, and Word, Adobe Acrobat; Experience with SharePoint and ability to create and maintain SharePoint sites; Experience with HTML and web site administration and ability to create and maintain a website; Experience with development of user guides, training aids and delivery of training to system users. Specialized experience for this position must include: Experience with the features, characteristics, and interrelationships of multiple types of computer equipment, applications and utility programs, to assist in identifying problems; Experience with a wide range of analytical and diagnostic methods, procedures, and principles to identify required actions and implement decisions; Experience with following IRS applications: IDRS, BEARS, AMS, BBTS, SERP, Control D. Experience with the following COTS software: Microsoft Outlook, Excel, and Word, Adobe Acrobat; Experience with SharePoint and the ability to create and maintain SharePoint sites; Experience with HTML and web site administration and ability to create and maintain a website; Experience with development of user guides, training aids and delivery of training to system users.