Candidates supporting this function shall have a minimum of one year experience service in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol Label Switching (MPLS), VoiIP, and Cisco Routers. Leisnoi Enterprise Solutions, LLC, (LES), a subsidiary of Leisnoi, Inc., is seeking a experienced Help Desk Technician who would serve as the first point of contact for end users who are experiencing technical issues and provides professional customer support while documenting and resolving incidents in the ticketing system.