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Southworth International group, Inc. (SIGI) seeks an experienced IT Support Specialist to provide end-user support for a variety of technical issues including identifying, recording, researching, and resolving technical problems; from initial diagnosis, to troubleshooting through to escalation and/or closure. Anywhere that workers are lifting and positioning items, handling pallets, working with parts in containers or transporting loads in a factory or warehouse, Southworth has a product to make the job faster, safer, and easier.

Southworth International group, Inc. (SIGI) seeks an experienced IT Support Specialist to provide end-user support for a variety of technical issues including identifying, recording, researching, and resolving technical problems; from initial diagnosis, to troubleshooting through to escalation and/or closure. We encourage all IT team members to contribute to the evolution of technology and its positive impact on our internal customers. We also have many opportunities to learn new systems and technologies.SIGI is the world’s largest manufacturer of ergonomic material handling equipment for vertical lifting and work positioning. Our products are designed to improve worker productivity while reducing the potential for worker injuries. Anywhere that workers are lifting and positioning items, handling pallets, working with parts in containers or transporting loads in a factory or warehouse, Southworth has a product to make the job faster, safer, and easier.We realize that our success is a direct result of the efforts of our talented and dedicated employees. To ensure continued success we take extra care to make sure that careers at Southworth are financially, intellectually, emotionally, and socially rewarding for all. We offer a generous time off policy, 401k match, affordable health and vision coverage, tuition reimbursement, development plans for career growth, and a fun engaged workforce!The position is based at SIGI’s location in Manila, ArkansasDuties and Responsibilities<ul><li>Evaluate incoming requests for assistance, identifying affected users and systems</li><li>Prioritize tickets for resolution, adjusting priorities as appropriate</li><li>Work to support SLA goals for service tickets and requests</li><li>Update end-users on open incidents and follow up after resolving issues</li><li>Document each trouble ticket as part of building an internal KB for future reference</li><li>Coordinate internal and/or external resources to resolve an incident</li><li>Function as a customer advocate to escalate issues as needed</li><li>Onboard and offboard users</li><li>Configure and maintain end user hardware setups and inventory</li><li>Administer systems such as Microsoft Intune, Entra, 365, and Dell Wyse Management Studio</li><li>Project work that enhances or upgrades our IT environment while aligning with our objectives. These vary widely in nature from configuring an ITSM system, new Intune configurations or Microsoft Purview</li></ul>Qualifications – Skills and Experience<ul><li>Associates degree in a technical program or equivalent required; equivalent professional experience preferred</li><li>Network+, Security+, and A+ certifications or equivalent preferred</li><li>3-5 years of work experience providing support for: desktop hardware and software applications, networking, printing, and supporting a variety of applications and systems</li><li>Experience working in a ticket queue system, including ticket management and strong documentation skills</li><li>Experience supporting the Microsoft cloud systems suite</li><li>Demonstrated understanding of networking technologies</li><li>Effective communication and customer service skills are critical to success in this position</li><li>Excellent critical thinking, analytical and troubleshooting skills</li><li>Knowledgeable working in a hybrid Active Directory network environment</li><li>Flexible and adaptable to learning and supporting new systems.</li></ul>Personal Characteristics<ul><li>Good interpersonal and influence skills, being articulate, succinct, and professional in communications.</li><li>Comprehensive understanding of Southworth’s product offering, specifications, and options, with a strong ability to comprehend the customer’s application and recommend the appropriate solution.</li><li>Ability to work independently and take appropriate initiative under minimal supervision.</li><li>Strong critical thinking skills</li><li>Strong team-building skills</li><li>Good presentation skills and social awareness</li><li>Optimistic with a can-do attitude and the ability to work well in a fast-paced and changing environment</li><li>Works well under pressure</li></ul>SIGI is an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status or disability.We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.SIGI does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of SIGI.

Southworth International Group

IT Support Specialist

Analysis Skills

Cloud Computing

Communication Skills

Computer Maintenance

Customer Escalations

Customer Support/Service

Dell Computers

Desktop Hardware

Ergonomics

Establish Priorities

Hardware Administration

Help Desk

IT Service Management (ITSM)

Identify Issues

Information Technology & Information Systems

Interpersonal Skills

Knowledge Base

Microsoft Active Directory

Microsoft Product Family

Pallet Jack

Printing

Problem Solving Skills

Product Design

Product Positioning

Productivity Management

Resume Search

Service Level Agreement (SLA)

Software Administration

Systems Administration/Management

Team Lead/Manager

Technical Research

Technical Support

Trouble Tickets

Warehousing

clearcompany

PART_TIME

OTHER

Essential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. • Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: <ul><li> A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. </li><li> Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. </li><li> Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. </li><li> Valuable associate discounts on purchases, including food, travel, technology and so much more. </li><li> Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. </li><li> Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. </li></ul> For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:<ul><li>Ability to work without supervision</li><li>Ability to read shelf tags</li><li>Basic math skills (i.e., counting, addition, and subtraction)</li><li>Excellent oral/written communication skills</li></ul>Desired Previous Experience:<ul><li>Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier</li></ul>Essential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.• Read and follow directions given in the note section• Ensure quality and freshness of all items chosen• Communicate with customers via a portable phone and respond to calls in a professional and timely manner• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.• Process the orders through the point of sale (POS) system• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock• Maintain organization and cleanliness of staging areas and equipment• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair• Perform required opening and closing procedures• Assist in training new e-Commerce team members• Meet/exceed productivity standards• Ability to work cooperatively in high paced and sometimes stressful environment.• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.• Ability to act with honesty and integrity regarding customer and business information.• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

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Online IT Jobs in Jonesboro, AR

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Online IT Jobs in Jonesboro, AR

IT Support Specialist Southworth International Group

Online Grocery Pick-Up Clerk Kroger Co.

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