Provide next-level customer service support for the daily IT support operations on the Keene campus and remote business units located throughout New Hampshire.· Responsible for executing policies and procedures for ensuring the smooth operation of computing resources including software and hardware support, collaborate with KSC departments to strategically plan hardware and software transitions, provide hands-on training of various software and systems used throughout USNH. · Works both independently and collaboratively to provide critical end-user support functions including deployment, monitoring and maintenance of Windows and Mac hardware and software; troubleshooting network and printing issues; computer lifecycle and IT asset management, configuration, and replacement.