OTHER

FEED

UNKNOWN

With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding. The purpose of the Help Desk Support role works within the Rural King Information Technology support center is to diagnose and resolve hardware and software related issues.

Overview:
<h1 style="text-align:center">About us</h1>Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%Healthcare plans to support your needsVirtual doctor visitsAccess to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program15% Associate DiscountDave Ramsey’s SmartDollar ProgramAssociate Assistance ProgramRK Cares Associate Hardship Program24/7 Chaplaincy ServicesCompany paid YMCA Family Membership

Responsibilities:
<h1 style="margin:0in;text-align:center">What You’ll do </h1>The purpose of the Help Desk Support role works within the Rural King Information Technology support center is to diagnose and resolve hardware and software related issues. This includes answering questions for Rural King associates, basic troubleshooting of computers, printers, scanners, and other hardware devices as required. The individual must be able to work holidays when needed and have a desire to start a career working within Information Technology.<ul><li>Serve as Front Line Call Support to internal customers for our Help Desk Support – Tier I team.</li><li>Provide excellent customer service to end users while troubleshooting client issues via phone, remote tools, and e-mail on Windows networked Enterprise desktop environment.</li><li>Manage user account data in Active Directory, Exchange, and several lines of business applications.</li><li>Escalate, coordinate, and collaborate support issues with multiple teams as necessary.</li><li>Provide follow-up status to clients according to support policies and procedures.</li><li>Identify trends in the support calls and develop documentation to address these most-often reported problems and issues.</li><li>Notify management of increasing trends, unusual activity, or repeated activity.</li><li>Successfully handle calls from difficult clients.</li><li>Log all help desk calls or email requests into the Incident Management System and updates incident profiles.</li><li>Keep peers and End User/Alt End User informed of trends, significant problems, unexpected delays, and anything new in the environment.</li><li>Work closely with team and management to ensure that quality of support service and service level requirements are met for exceptional end-user community support.</li><li>May be required to cross train and perform other duties.</li></ul><h1 style="margin:0in;text-align:center">Supervisory Responsibilities </h1> None 

Qualifications:
<h1 style="margin:0in;text-align:center">Essential Qualities for Success</h1> <ul><li>At least 1 year of basic computer experience or equivalent combination of experience and education.</li><li>Oracle Software Experience is a plus.</li><li>PC Peripheral knowledge and diagnostic experience. </li><li>Laser printer troubleshooting.</li><li>Working knowledge of Microsoft Office Suite.</li><li>Comfortable navigating computer systems and software to assist customers or manage tasks. </li><li>Excellent verbal and written interpersonal and communication skills.</li><li>Excellent customer service skills. </li><li>Demonstrate confident and clear communication skills to express thoughts, opinions, and ideas in a respectful manner. </li><li>Effectively articulate expectations, requirements, and boundaries while actively listing to other’s perspectives. </li><li>Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively. </li><li>Demonstrate the ability to influence outcomes without being overly aggressive or passive. </li></ul><h1 style="margin:0in"> </h1><h1 style="margin:0in;text-align:center">Physical Requirements  </h1> <ul><li>Ability to maintain a seated or standing position for extended durations.</li><li>Capability to lift 15 pounds periodically. </li><li>Able to navigate and access all facilities.</li><li>Skill to effectively communicate verbally with others, both in-person and via electronic devices.</li><li>Close vision for computer-related tasks.</li></ul>Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.The pay range for this position is $15.75 - $16.50 per hour and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws. To learn more about our benefits, review here https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094.

Rural King Supply

IT Help Desk Support Tier I

Business Solutions

Communication Skills

Community Support

Compensation Management

Computer Software

Computer Systems

Computer Vision

Customer Support/Service

Customer/Client Research

Desktop Environments

Distribution Services

Document Scanners

Documentation

Health Plan

Help Desk

Hospital

Identify Issues

Incident Management

Information Technology & Information Systems

Interpersonal Skills

Laser Printers

Microsoft Active Directory

Microsoft Exchange Server

Microsoft Office

Microsoft Windows Operating System

Oracle Applications

Physical Demands

Presentation/Verbal Skills

Printers

QoS (Quality of Service)

Regulatory Compliance

Sales

Scanners Hardware

Systems Maintenance

Technical Support

Trend Analysis

User Account Administration

Writing Skills

[AW]-iCims

With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding. Experience in working with complex data or documents, carefully examining details, and verifying information for completeness or correctness.

Overview:
<h1 style="text-align:center">About us</h1>Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%Healthcare plans to support your needsVirtual doctor visitsAccess to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program15% Associate DiscountDave Ramsey’s SmartDollar ProgramAssociate Assistance ProgramRK Cares Associate Hardship Program24/7 Chaplaincy Services

Responsibilities:
<h1 style="margin:0in;text-align:center">What You’ll Do </h1> As a Merchandising Support Specialist, you will be supporting the purchasing department on store and customer support. <ul><li>Work with Store Operations and Purchasing on outstanding purchase orders that are causing errors.</li><li>Execute entering of special orders generated by Store Operations.</li><li>Troubleshoot purchase orders that fail to be transmitted between suppliers, stores, and distribution centers.</li><li>Assist Store Operations with customer requests.</li><li>Assist Store Operations with request of returns on overstocked products. </li><li>Assist Store Operations with items not scanning correctly. Identify the issue and correct to ensure stores can continue to work efficiently. </li><li>Manage the Merchandising Help Desk Ticketing system to ensure stores/customers are taken care of in a timely manner. </li><li>Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.</li><li>Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.</li><li>Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.</li><li>Perform other duties as assigned.</li></ul><h1 style="margin:0in;text-align:center"> Supervisory Responsibilities </h1> None

Qualifications:
<h1 style="margin:0in;text-align:center">Essential Qualities for Success</h1> <ul><li>At least 2 years of customer service experience or equivalent combination of experience and education.</li><li>Strong understanding of retail business practices. </li><li>Proficiency in Microsoft Office Suite; especially Microsoft Excel.</li><li>Proficiency with or the ability to quickly learn Samange and Oracle systems.</li><li>Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely. </li><li>Proven track record of establishing and maintaining positive relationships. </li><li>Experience in working with complex data or documents, carefully examining details, and verifying information for completeness or correctness.</li><li>Adaptable in response to changing priorities, unexpected challenges, and evolving business needs.</li><li>Ability to remain composed and focused during high-pressure situations, ensuring quality and timely outcomes.</li></ul> <h1 style="margin:0in;text-align:center">Physical Requirements  </h1> <ul><li>Ability to maintain a seated or standing position for extended durations.</li><li>Capability to lift 15 pounds periodically.</li><li>Ability to navigate and access all facilities.</li><li>Skill to effectively communicate verbally with others, both in-person and via electronic devices.</li><li>Close vision for computer-related activities. </li></ul>Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $16.00 - $16.40 per hourand is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws. To learn more about our benefits, review here https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094.

Merchandising Support Help Desk

Business Practices

Continuous Improvement

Merchandising

Microsoft Excel

Order Processing

Purchase Orders

Purchasing/Procurement

Retail

Team Player

Time Management

Training Program

Webinar

With locations in Arthur, Casey, Charleston, Greenup, Mattoon, Neoga, Newman, Paris, and Toledo, Illinois, FNB remains deeply committed to our community-focused mission and small-town values, while serving the personal and business financial needs of our current and future customers. Reporting directly to the CEO, this on-site leadership role based in Toledo, IL, partners closely with senior management and the Board of Directors to ensure technology initiatives support regulatory compliance, operational excellence, and the Bank’s long-term vision.

YEAR

Overview:
<a href="https://firstneighbor.com/" rel="noopener nofollow noreferrer" target="_blank">First Neighbor Bank</a> (FNB) has proudly served our customers for more than 135 years. Owned and operated by local neighbors, FNB combines the values of relationship-driven, “first-name-basis” banking with a commitment to safe, sound, and innovative financial services. With locations in Arthur, Casey, Charleston, Greenup, Mattoon, Neoga, Newman, Paris, and Toledo, Illinois, FNB remains deeply committed to our community-focused mission and small-town values, while serving the personal and business financial needs of our current and future customers. As a community bank, we believe strong relationships are the foundation of financial success for our employees, our clients, and our community. We’re seeking a Chief Information & Technology Officer (CITO) to provide strategic leadership for the Bank’s enterprise-wide information systems, cybersecurity, and IT operations. Reporting directly to the CEO, this on-site leadership role based in Toledo, IL, partners closely with senior management and the Board of Directors to ensure technology initiatives support regulatory compliance, operational excellence, and the Bank’s long-term vision. The ideal candidate is a proactive, forward-thinking technology leader with strong banking or regulated-industry experience and a deep understanding of cybersecurity and IT governance.

Responsibilities:
<ul><li>Serve as a strategic partner to the CEO and leadership team, providing vision and leadership for IT and data security initiatives, policies, procedures, and programs.</li><li>Direct and oversee the Bank’s enterprise-wide information systems, IT operations, and cybersecurity and loss mitigation activities.</li><li>Manage and provide oversight of the third-party Managed Services solutions provider and other vendor relationships, including due diligence and ongoing review of critical and high-risk IT security programs.</li><li>Develop and guide the technical IT architecture strategy in maintaining infrastructure, budgeting and enhancement.</li><li>Research, monitor, and analyze industry trends, emerging technologies, and IT performance to guide innovation and continuous improvement.</li><li>Proactively engage stakeholders at all levels of the organization to understand business needs, identify process inefficiencies, and evaluate opportunities to drive operational efficiency.</li><li>Design and implement operational technical solutions for clear business value.</li><li>Develop, maintain, and ensure compliance with information security policies, procedures, audit requirements and standardized access controls to ensure users have appropriate and secure systems permissions.</li><li>Prepare and manage the IT budget, ensuring cost-effective technology investments and resource allocation.</li><li>Oversee disaster recovery and business continuity planning, including regular updates, testing, and communication.</li><li>Lead, mentor, and evaluate IT staff while fostering a culture of learning and innovation.</li><li>Manage IT help desk operations to ensure timely and effective support and resolution.</li><li>Resolve network, system, and technology issues as needed.</li><li>Ownership of project identification, implementation and timely full completion.</li><li>Maintain required records and prepare reports for senior leadership and the Board of Directors.</li><li>Promote FNB products and services, encouraging referrals to investment, insurance, tax, and accounting services.</li><li>Represent FNB at civic and community events to enhance the Bank’s image and support business development.</li></ul>

Qualifications:
<ul><li>Five to ten plus years of progressively responsible IT experience, including leadership or supervisory responsibilities.</li><li>Bachelor’s degree in Computer Science, Network Engineering, Cybersecurity, or a related field preferred.</li><li>In-depth knowledge of cybersecurity practices, IT risk management, and regulatory compliance; banking or financial services experience preferred.</li><li>Demonstrated ability to develop, lead and execute IT strategy aligned with business objectives.</li><li>Strong leadership, management, coaching, and team-development skills.</li><li>Proven ability to manage budgets, vendors, and complex, multi-priority projects with tight deadlines.</li><li>Excellent communication skills, both verbal and written, with the ability to clearly explain technical concepts to non-technical stakeholders.</li><li>Innovative and service-oriented mindset with a focus on customer experience, efficiency, and continuous improvement.</li><li>Proficiency in Microsoft Windows applications, internet-based platforms, and related technologies.</li><li>Ability to supervise and manage business equipment, security, and communications systems at branch facilities.</li></ul> Benefits:First Neighbor Bank is an employee-owned, community-oriented company offering a fun, family-focused atmosphere, great company culture and excellent benefits package including employee discounts, paid vacation and personal time.<ul><li>Annual salary range of $125-160,000, commensurate with experience.</li><li>Employee Stock Ownership Plan (ESOP) and annual bonus opportunity. </li><li>401(k) with company match.</li><li>Health, dental, vision, life insurance, AD&D, Long-and-short term disability, wellness program, FSA, Health Savings Account, and employee assistance program.</li><li>Continuing education reimbursement.</li></ul> OMNI Human Resource Solutions is honored to be retained in this search. We appreciate your referrals to professionals who may have an interest in this outstanding opportunity.Formal interest accepted through the <a href="https://searchcareers-omniemployment.icims.com/jobs/search?ss=1&hashed=-435680893&mobile=false&width=1269&height=500&bga=true&needsRedirect=false&jan1offset=-360&jun1offset=-300" rel="noopener nofollow noreferrer" target="_blank">OMNI Executive Career Portal</a>.Please direct all inquiries to: OMNI Human Resource SolutionsStacey Cowan, Senior Search Consultant, Practice Leader - Local Government Services scowan@omnihrm.com OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment.

First Neighbor Bank

Chief Information & Technology Officer

Access Control

Banking Services

Budget Management

Budgeting

Business Continuity Planning (BCP)

Business Development

Channel Strategies

Coaching

Communication Systems

Communications Security (COMSEC)

Community Banking

Computer Science

Computer Security

Consulting

Customer Experience

Customer Relations

Disaster Recovery

Diversity

Due Diligence

Emerging Technology

Financial Services

Human Resources

IT Governance

Industry/Trade Analysis

Information Architecture

Information/Data Security (InfoSec)

Insurance

Internet Application

Internet Security

Leadership

Local Government

Loss Mitigation

Maintain Compliance

Management of Information Systems/Technology (MIS)

Mentoring

Needs Assessment

Network Architecture/Engineering

Network Systems

Performance Reviews

Process Development

Promotional Programs

Record Keeping

Reimbursement

Reporting Skills

Resource Management

Risk

Risk Management

Sales Qualification

Security Compliance

Security Equipment

System Operations

Tax Accounting

Technical Leadership

Technical Strategy

Vendor/Supplier Management

Vendor/Supplier Relations

Provides troubleshooting expertise by interfacing with multiple technical staff members and vendors to resolve complex issues. Knowledge of various technologies, including networking, hardware, software, peripherals, network applications, and security.

<div>Manager Notes: Clearwave owns the voice switch and own dial tone 
They are moving from Metaswitch to a cloud switch (Sinch/Inteliquint Atlas platform) 
Similar to the people we placed in 2022/2023 
Work will be completed during the day – some night hours may have to be done as the work will impact service at a minimal level so predominantly day work 
Associate will be responsible for building a voice platform in cloud and targeting to the CPE 
Voice provisioning is key 
All customers are commercial customers, no residential 
100% remote 
Joe Nigro will be the Dedicated Voice Engineer – he will be their main point of contact for daily direction and perform all of the training 
Doug and Joe will conduct the interviews 
03/07/25 start or prior if it works out that way Requirements 
Worked for an ISP not an IT company 
Calix experience 
Adtran (not required, can be trained) 
Metaswitch (not required, can be trained) 
Glotel to provide laptop Job Title: Voice Operations Engineer I ­­­­­­­Department: HF – Operations Business Unit : Clearwave Fiber FLSA Status: Exempt Reports to: Voice Operations Manager General Description of Position: 
Responsible for the design, development and implementation of Voice service systems. Provides first class customer service to our customer base. Provides accurate and efficient technical support and training service to customers. Provides troubleshooting expertise by interfacing with multiple technical staff members and vendors to resolve complex issues. Provides backup support to the Helpdesk and Installation & Repair team. Duties & Responsibilities:<ul><li>Responsible for deploying, maintaining, and supporting Voice services.</li><li>Troubleshoot and resolve complex customer telecommunication system problems.</li><li>Provides technical expertise to the Help Desk and Installation and Repair teams regarding telecommunication problems.</li><li>Develops written statements of work for Voice installations.</li><li>Assists the sales team as a technical resource when Hosted Voice demonstrations are needed and/or site assessments.</li><li>Develops Client system documentation.</li><li>Benchmarks, analyzes, and makes recommendations for the improvement of customer systems.</li><li>Demonstrates subject matter competence regarding the latest technologies.</li><li>Actively participates in triaging voice & network related issues in correlation to voice platforms.</li><li>Provides help desk support including analyzing and resolving end-user issues.</li><li>Problems Management (determining permanent solutions to unique or chronic problems).</li><li>Performs other duties as assigned</li></ul>Minimum Qualifications:<ul><li>Bachelors Degree or equivalent experience in telephony or information technologies.</li><li>Experience with Remote Monitoring and Management Tools (RMM).</li><li>Proven ability to manage multiple tasks/projects as well as leading departmental initiatives.</li><li>Provide project and technical support on voice project assignments.</li><li>Experience working with Microsoft Operating Systems.</li><li>Knowledge of various technologies, including networking, hardware, software, peripherals, network applications, and security.</li><li>Proven technical troubleshooting skills and logical problem solving.</li><li>Excellent organization, time management and follow up skills and the ability to manage several projects simultaneously.</li><li>Strong customer-service orientation.</li><li>Actively takes initiative to tackle any issues that arise with little to no guidance.</li><li>High level problem analysis and problem resolution skills.</li><li>Strong customer orientation.</li><li>Excellent written and oral communication skills.</li><li>Proficient use of computer programs, including Microsoft Word, Excel, and PowerPoint.</li><li>Valid drivers license with history of safe driving record.</li><li>Ability to work off peak hours to respond to customers.</li></ul> Preferred Qualifications:<ul><li>Experience working with voice systems.</li><li>Knowledge and experience of installing switching/routing equipment.</li><li>Experience with installing, configuring, and administering a broad range of technologies.</li></ul></div>

Online IT Jobs in Mattoon, IL

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Online IT Jobs in Mattoon, IL

IT Help Desk Support Tier I Rural King Supply

Merchandising Support Help Desk Rural King Supply

Chief Information & Technology Officer First Neighbor Bank

Voice Technician Glotel Inc

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