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Pacific Office Automation’s Technical Account Managers (TAMs) are responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division. Our TAMs act as trusted advisors, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management.

YEAR

Technical Account Manager – Managed IT<ul><li>Location: Medford, OR (On-site)</li><li>Compensation: $60,000 – $100,000 DOE</li></ul>Job DescriptionPacific Office Automation’s Technical Account Managers (TAMs) are responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division. TAMs work closely with internal teams—Sales Engineers, Helpdesk, Onboarding, and Project Delivery—to ensure clients effectively leverage, maintain, and evolve their IT environments.Our TAMs act as trusted advisors, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management.Skills, Knowledge, and ExpertiseOur ideal candidate demonstrates a high level of emotional intelligence (EQ) and professional maturity, enabling them to build and maintain strong client relationships. They are adept at strategic thinking, guiding business leaders through complex IT decisions, and reframing challenges into actionable solutions.The right individual is confident presenting to executives, skilled in IT strategy development, and capable of bridging the gap between technical requirements and business outcomes.Qualifications Required<ul><li>5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT Consultant</li><li>Proven experience with IT budgeting, strategic planning, and technology roadmap development</li><li>Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs)</li><li>Strong understanding of ROI analysis and cost-benefit justification for IT investments</li><li>Ability to translate complex technical concepts into business language</li><li>Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms</li><li>Strong aptitude for customer service and client retention</li><li>Excellent verbal, written, and analytical communication skills</li><li>Highly organized with the ability to manage multiple priorities effectively</li><li>Ability to remain composed and focused under pressure while managing client escalations</li><li>Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams</li></ul>Qualifications Preferred<ul><li>Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience)</li><li>MSP experience strongly preferred</li><li>Familiarity with governance, risk, and compliance (GRC) frameworks such as HIPAA, PCI, or CMMC</li><li>Working knowledge of CIS Controls, NIST, or other cybersecurity frameworks</li><li>Relevant technical certifications such as Security+, Network+, or Cloud credentials (Azure, Microsoft 365)</li></ul>You will be working with the following technologies on a daily basis:<ul><li>Microsoft Windows and macOS environments</li><li>Microsoft Windows Server / Active Directory</li><li>Microsoft 365 / Azure / Google Workspace</li><li>Microsoft SQL / Exchange Online</li><li>WatchGuard, SonicWall, Cisco, or similar firewall platforms</li><li>Remote Access: VPN, RDS</li><li>Virtualization: VMware, Microsoft Hyper-V</li><li>Wireless: Aruba, WatchGuard, Meraki</li><li>Endpoint Security, EDR, and Cloud Backup solutions, SIEM</li></ul>Additional InformationLocation: On-site position based in Beaverton, ORCompensation: $60,000-$100,000/year, depending on experience and certificationsBenefits<ul><li>Medical, Dental, Vision, and Life Insurance</li><li>401(k) with company match</li><li>Paid Time Off (Vacation, Sick Leave, Holidays)</li><li>Monthly Car Allowance</li><li>FSA/HSA Programs</li><li>Company events, recognition trips, and a collaborative team environment</li></ul>Our Commitment to Diversity and InclusionPacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over forty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.#INDSP#LI-Onsite

Pacific Office Automation

IT Technical Account Manager

Automation

Budgeting

C-Level Management

Cisco Network Systems

Cloud Computing

Communication Skills

CompTIA Network+

CompTIA Security+

Computer Science

Cost Benefit Analysis

Cross-Functional

Customer Escalations

Customer Relations

Customer Retention/Renewal

Customer Satisfaction

Customer Support/Service

Develop and Maintain Customers

Diversity

Endpoint Security

Firewalls

Flexible Spending Accounts

HIPAA (Health Insurance Portability and Accountability Act)

Help Desk

Hewlett-Packard Product Family

Information Technology & Information Systems

Information Technology Consulting

Inside Sales

Internet Security

Life Insurance

Management of Information Systems/Technology (MIS)

Microsoft Active Directory

Microsoft Windows Azure

Microsoft Windows Server

Multitasking

Network Security

Office Equipment

Onboarding

Organizational Skills

Presentation/Verbal Skills

Relationship Management

Return on Investment (ROI)

Risk

Sales Management

Sales/Support Engineering (SE)

Security Information and Event Management (SIEM)

Security Infrastructure

SonicWALL

Strategic Planning

Team Player

Technical Leadership

Technical Strategy

Technology Sales

U.S. National Institute of Standards and Technology (NIST)

Vision Plan

Writing Skills

clearcompany

PART_TIME

OTHER

Essential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. • Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fred Meyer family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: <ul><li> A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. </li><li> Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. </li><li> Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. </li><li> Valuable associate discounts on purchases, including food, travel, technology and so much more. </li><li> Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. </li><li> Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. </li></ul> For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:<ul><li>Ability to work without supervision</li><li>Ability to read shelf tags</li><li>Basic math skills (i.e., counting, addition, and subtraction)</li><li>Excellent oral/written communication skills</li></ul>Desired Previous Experience:<ul><li>Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier</li></ul>Essential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.• Read and follow directions given in the note section• Ensure quality and freshness of all items chosen• Communicate with customers via a portable phone and respond to calls in a professional and timely manner• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.• Process the orders through the point of sale (POS) system• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock• Maintain organization and cleanliness of staging areas and equipment• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair• Perform required opening and closing procedures• Assist in training new e-Commerce team members• Meet/exceed productivity standards• Ability to work cooperatively in high paced and sometimes stressful environment.• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.• Ability to act with honesty and integrity regarding customer and business information.• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

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Online IT Jobs in Medford, OR

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Online IT Jobs in Medford, OR

IT Technical Account Manager Pacific Office Automation

Online Grocery Pick-Up Clerk Kroger Co.

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