UNKNOWN

FEED

Provide service desk and technical support for desktops, laptops, peripherals, and related hardware/software, including troubleshooting, installation, maintenance, upgrades, and end user support. Associate's degree in business administration, management information systems, mathematics, information technology, computer sciences, a related field, equivalent experience or associate level vendor certification(s).

Job ID: 114314Leonardo DRS, Inc. is an innovative and agile provider of advanced defense technology to U.S. national security customers and allies around the world. We specialize in the design, development and manufacture of advanced sensing, network computing, force protection, and electric power and propulsion, and other leading mission-critical technologies. Our innovative people are leading the way in developing disruptive technologies for autonomous, dynamic, interconnected, and multi-domain capabilities to defend against new and emerging threats. For more information and to learn more about our full range of capabilities, visit www.leonardodrs.com.Job SummaryAs an IT Support Technician, you will support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.Job Responsibilities<ul><li>Provide service desk and technical support for desktops, laptops, peripherals, and related hardware/software, including troubleshooting, installation, maintenance, upgrades, and end user support.</li><li>Respond to and resolve IT service requests in a timely manner, maintaining accurate helpdesk records and escalating vendor issues when needed.</li><li>Install, configure, test, monitor, and maintain workstation systems, peripheral devices, and network connectivity to ensure optimal performance and security.</li><li>Maintain IT asset inventory records, including hardware deployments, repairs, replacements, and lifecycle tracking.</li><li>Coordinate with end users, vendors, and technical teams to implement solutions, support business needs, and maintain system integrity and best practices.</li><li>Support user training, documentation, reporting, and continuous improvement efforts while staying current on technology, tools, and industry trends.</li></ul>Qualifications<ul><li>Associate's degree in business administration, management information systems, mathematics, information technology, computer sciences, a related field, equivalent experience or associate level vendor certification(s)</li><li>Education or knowledge of the principles, methods, and techniques used in troubleshooting and support</li><li>Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications</li><li>1 to 2 years of directly related experience in IT support</li><li>Certification(s) (e.g., Network +, A+) are preferred for relevant systems</li><li>Strong verbal, written and interpersonal communication skills</li><li>Ability to work independently as well as cooperatively in a team-oriented environment</li><li>Ability to successfully interact with all levels of management, other IT professionals and end-users</li><li>Strong analytic and problem-solving skills</li><li>Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers</li></ul>Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.<ul><li>Some employees are eligible for limited benefits only</li></ul>Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Leonardo DRS Inc

IT Support Technician

Analysis Skills

Best Practices

Business Administration

Business Solutions

Business Support

Commercial Off-the-Shelf (COTS)

Communication Skills

CompTIA Network+

Computer Networks

Computer Science

Computer Security

Computer Systems

Computer Workstations

Continuous Improvement

Customer Support/Service

Desktop PC

Documentation

Electricity

Hardware Repair

Hardware Upgrades

Help Desk

Identify Issues

Industry/Trade Analysis

Information Systems/Technology IS/IT Administration

Information Technology & Information Systems

Insurance

Interpersonal Skills

Inventory Management

Inventory Reports

Laptop PC

Legal

Maintenance Services

Management of Information Systems/Technology (MIS)

Mathematics

Network Connectivity

Peripheral Hardware

Presentation/Verbal Skills

Problem Solving Skills

Process Improvement

Propulsion

Record Keeping

Software Administration

Systems Maintenance

Team Player

Technical Support

Technical Training

Telemedicine

Time Management

Writing Skills

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled, such as, 1) Presenting oral instructions to individuals and/or groups; 2) Conducting thorough checks to ensure forms are properly completed; and 3) utilizing automated systems to provide reports/information to others.

HOUR

ORGANIZATION
The Army, as one of the three military departments (Army, Navy and Air Force) reporting to the Department of Defense, is composed of two distinct and equally important components: the active component and the reserve components. The reserve components are the United States Army Reserve and the Army National Guard.


Regardless of component, the Army conducts both operational and institutional missions. The operational Army consists of numbered armies, corps, divisions, brigades, and battalions that conduct full spectrum operations around the world. The institutional Army supports the operational Army. Institutional organizations provide the infrastructure necessary to raise, train, equip, deploy, and ensure the readiness of all Army forces. The training base provides military skills and professional education to every Soldier—as well as members of sister services and allied forces. It also allows the Army to expand rapidly in time of war. The industrial base provides world-class equipment and logistics for the Army. Army installations provide the power-projection platforms required to deploy land forces promptly to support combatant commanders. Once those forces are deployed, the institutional Army provides the logistics needed to support them.


Without the institutional Army, the operational Army cannot function. Without the operational Army, the institutional Army has no purpose.

OUR PURPOSE REMAINS CONSTANT
To deploy, fight and win our nation’s wars by providing ready, prompt and sustained land dominance by Army forces across the full spectrum of conflict as part of the joint force.

The Army mission is vital to the Nation because we are the service capable of defeating enemy ground forces and indefinitely seizing and controlling those things an adversary prizes most – its land, its resources and its population.

Online IT Jobs in Mountain Home, AR

Resume Resources

Get noticed by top employers!

Online IT Jobs in Mountain Home, AR

IT Support Technician Leonardo DRS Inc

Test Administrator United States Army

Resume Resources