Dobbs Ferry, NY24 days ago
Strong understanding of enterprise networking concepts (TCP/IP, VLANs, switching, wireless, VPN, basic firewall rules, troubleshooting packet flow) Hands-on experience supporting Citrix Virtual Apps/Desktops environments (installation, configuration, user troubleshooting, performance tuning) Proven experience administering Okta (SSO federation, MFA, lifecycle management, troubleshooting authentication issues) Solid experience with MDM/EMM platforms - VMware Workspace ONE (AirWatch) strongly preferred; Intune, Jamf, or MobileIron acceptable Deep knowledge of Windows 10/11 desktop administration, including Intune/Autopilot, SCCM/MECM, Group Policy, and PowerShell scripting Experience with Microsoft 365 ecosystem (Teams, OneDrive, SharePoint, Exchange Online) Familiarity with remote support tools (TeamViewer, BeyondTrust, Citrix HDX, RDP) Minimum 8+ years Customer Service or Technical Support experience required. POSITION OVERVIEW: Under the supervision of the Network Administrator, this senior-level role serves as a technical escalation point and subject matter expert, providing advanced troubleshooting and support for end-user computing environments.