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NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations. Our technologists have always gone the extra mile to help our federal clients succeed.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time  position.OverviewNuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations.Key Responsibilities<ul><li class="MsoNormal" style="color:black;line-height:normal">Deliver Tier 1 support for desktops, laptops, and peripherals</li><li class="MsoNormal" style="color:black;line-height:normal">Troubleshoot hardware/software issues and coordinate repairs</li><li class="MsoNormal" style="color:black;line-height:normal">Support network connectivity, VPN, and remote access tools</li><li class="MsoNormal" style="color:black;line-height:normal">Perform system imaging and OS deployment (Windows 10/11)</li><li class="MsoNormal" style="color:black;line-height:normal">Manage incidents through ticketing systems</li><li class="MsoNormal" style="color:black;line-height:normal">Support antivirus/security protocols and endpoint protection</li><li class="MsoNormal" style="color:black;line-height:normal">Provide user training and guidance</li></ul>Required Qualifications<ul><li class="MsoNormal" style="color:black;line-height:normal">1–3 years of technical support experience</li><li class="MsoNormal" style="color:black;line-height:normal">CompTIA A+ or equivalent</li><li class="MsoNormal" style="color:black;line-height:normal">Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)</li></ul>Preferred<ul><li class="MsoNormal" style="color:black;line-height:normal">Experience supporting government clients</li><li class="MsoNormal" style="color:black;line-height:normal">Knowledge of endpoint security tools</li></ul> Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!Our Profile: We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.  <a href="https://nuaxis.com/about/" rel="nofollow">Learn More.</a>NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. <a href="https://nuaxis.com/careers/" rel="nofollow">Learn More</a> about our Benefits and Culture!#NAI #DICE

NuAxis Innovations

Help Desk Support Technician

Antivirus

Background Investigation

Customer Experience

Customer Support/Service

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Desktop PC

Endpoint Security

Government

Help Desk

Information Technology & Information Systems

Laptop PC

Microsoft Windows Operating System

Network Connectivity

Network Support

Operating Systems

Peripheral Hardware

Remote Access

Security Protocols

Software Administration

TCP/IP (Transmission Control Protocol/Internet Protocol)

Team Player

Technical Support

VPN (Virtual Private Network)

FULL_TIME

Job Description: Job Title: EUC IT Desktop Support Technician Job Type & Location: Onsite || 5 days a week (40 hrs/week) || Northampton, UK Job Requirements: Technical Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

Job Description: Job Title: EUC IT Desktop Support Technician Job Type & Location: Onsite || 5 days a week (40 hrs/week) || Northampton, UK Job Requirements: Technical Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. •Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift / move computer equipment weighing up to 50 lbs. Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling. • Experienced in repeat call analysis and developing preventive actions • Experienced in Problem management Excellent written and oral communications skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) Experience of ticketing tools (ServiceNow / Remedy etc.), _ Non-Technical_ Good Customer management skill, Good in oral and written communication Able to interact and work with customers at different levels. Driven and result oriented. Passionate about the work • Ability to work independently or as part of a team • Ability to complete tasks effectively with minimal supervision • Must be available to work flexible work schedules

Sky System Inc

IT Desktop Support Engineer

Analysis Skills

Apple Macs

Communication Skills

CompTIA A+

Computer Hardware

Corrective Action

Deductive Reasoning

Dell Computers

Desktop Administration

Document Scanners

Electronics

Fax Machines

Firewalls

Hardware Repair

High Tech Industry

Identify Issues

Interpersonal Skills

Keyboards

Linux Operating System

Local Area Network (LAN)

Microsoft Remote Desktop Services (fka Terminal Services)

Microsoft Windows System Administration

Network Cable

Network Configuration Management

Network Routers

Network Switching

Network System Hardware

OEM (Original Equipment Manufacturer)

On Site Support

Presentation/Verbal Skills

Printers

Problem Solving Skills

Regulatory Compliance

Remedy

Security Compliance

ServiceNow

Time Management

Wide Area Network (WAN)

Wireless Communications

Writing Skills

General working knowledge of applications such as: Oracle RDMS, Linux, Microsoft Office, Office 365, Azure as well as Networking, Switches, Firewalls, and IP phone systems a plus. Our client is seeking a Technical Support Analyst, who will be responsible for providing support to end users on a variety of issues, under general supervision.

Job Summary:Our client is seeking a Technical Support Analyst, who will be responsible for providing support to end users on a variety of issues, under general supervision. It is a combination position of Help Desk Support and PC/Systems Maintenance.Responsibilities:Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.Documents, maintains, upgrades, or replaces hardware and software systems.Supports and maintains user account information including rights, security, and systems groups.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem in the Help Desk system to ensure a timely resolution and knowledge article information.Participates in rotating On Call schedule supporting weekend and after-hours incidents.Skills:2+ years of system administration experience, database, or network administration.Knowledge of Microsoft Windows and Microsoft Server products (such as Windows Server, SharePoint, SQL Server, IIS, DFS etc.) and administrative applications.General working knowledge of applications such as: Oracle RDMS, Linux, Microsoft Office, Office 365, Azure as well as Networking, Switches, Firewalls, and IP phone systems a plus.Knowledge of systems and networking software, hardware and networking protocols.The incumbent should fully understand the role of computer networking and Information Technology in a manufacturing organization.Ability to work well with people from many different disciplines with varying degrees of technical experience.

LaBine and Associates

Senior Desktop Support

Computer Networks

Computer Systems

IP (Internet Protocol)

Manufacturing

Microsoft IIS Web Server (Internet Information Services)

Microsoft Office

Microsoft Product Family

Microsoft SQL Server

Microsoft SharePoint

Microsoft Windows Azure

Microsoft Windows Server

Network Administration/Management

Network Protocols

Network Software

Oracle

Systems Administration/Management

Systems Maintenance

Technical Research

Telephone Skills

User Account Administration

Crelate

ADAPTED_NOW

The candidate will support information system life cycle activities from rapidly establishing systems to support classified proposals, to scoping systems for new programs and preparing Risk Management Framework packages, to regular maintenance, support and upgrades of systems during program execution, to program close-out and de-certification activities. General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation.

YEAR

<h2>Basic Qualifications </h2>Requires a Bachelor’s degree in Engineering, or a related Science, Technology or Mathematics field. Also requires 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience.   CLEARANCE REQUIREMENTS: Ability to obtain a Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.<h2>Responsibilities for this Position</h2>We are seeking a highly motivated Information Systems Security Officer (ISSO) to join our team’s Pittsfield MA office. This role will perform the tasks of an Information Systems Security Officer (ISSO) for multiple Department of Defense (DoD) programs. Candidates must be knowledgeable of information technology and security principles. This is a multi-tasking environment that demands customer service, communication, and organizational skills. The candidate will support information system life cycle activities from rapidly establishing systems to support classified proposals, to scoping systems for new programs and preparing Risk Management Framework packages, to regular maintenance, support and upgrades of systems during program execution, to program close-out and de-certification activities.  Duties also may include: <ul><li>Serve as Information Systems Security Officer (ISSO) for classified computers in DoD computing environments. </li><li>Maintain day-to-day security posture and continuous monitoring of IS including security event log review and analysis. </li><li>Ensure system security measures comply with applicable government policies.  Provide configuration management and accurately assess the impact of modifications and vulnerabilities for each system. </li><li>Design, develop, and recommend integrated security solutions for multiple classified IS with various operating systems. </li><li>Prepare and maintain security Assessment and Authorization documentation (e.g., IA SOP, SSP, RAR, SCTM) including participation in system categorization. </li><li>Ensure the development, documentation, and presentation of IS security education, awareness, and training activities for users and others, as appropriate. </li><li>Apply cyber security standards, directives, guidance and policies to classified computing environments. </li><li>Investigate security incidents to include data spills, data integrity incidents, and malicious code incidents. </li><li>Ensure system security measures comply with applicable government policies, provide configuration management and accurately assess the impact of modifications and vulnerabilities for each system. </li><li>Conduct reviews and technical inspections to identify and mitigate potential security weaknesses, and ensure that all security features applied to a system are implemented and functional. </li><li>Provide support to other cybersecurity personnel for maintaining appropriate operation information assurance (IA) posture for programs. </li><li>Collaborate with other IA offices to ensure continuity of secure systems operation. </li></ul> Basic Qualifications: <ul><li>Experience as an ISSM/ISSO implementing NIST and DCSA requirements. </li><li>Current Security+ or similar certification </li><li>Be technically familiar with modern MS Windows and Linux operating systems. </li><li>Previous experience working as a security professional in a classified environment </li><li>Familiarity conducting vulnerability scans. </li><li>Familiarity with the Risk Management Framework (RMF). </li><li>Strong team player. </li><li>Travel to other corporate sites may be required on an as-needed basis. </li><li>Identifies opportunities to apply AI for continuous improvement and innovation.</li></ul><h2>Salary Note</h2>This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.<h2>Combined Salary Range</h2>USD $118,519.00 - USD $131,482.00 /Yr.<h2>Company Overview</h2>General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

At General Dynamics Mission Systems, employees share a common mission to be a trusted partner to the U.S. defense, intelligence and homeland security communities. 

Whether you're working on the internal systems of a new ship strategic to the U.S. Navy's role in keeping sea lanes open, developing a camera system for the U.S. Army to protect our forces or helping the Department of Homeland Security coordinate defense against and response to cyber attacks, you'll share a sense of duty and patriotism common to all General Dynamics employees. 

When you join General Dynamics, you'll become part of a culture that nurtures innovation. We encourage our professionals to challenge the conventional way of doing things. And we motivate our employees to solve tough customer problems by promoting and sharing new ideas. 

Join a team that's dedicated to what matters most. Build your career at General Dynamics today. 

General Dynamics Mission Systems is a business unit of General Dynamics. Headquartered in Falls Church, Va., General Dynamics employs approximately 91,000 people worldwide. The company is a market leader in business aviation; land and expeditionary combat systems, armaments and munitions; shipbuilding and marine systems; and information systems and technologies.

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Help Desk Support Technician NuAxis Innovations

IT Desktop Support Engineer Sky System Inc

Senior Desktop Support LaBine and Associates

Information Systems Security Officer (ISSO) General Dynamics Mission Systems, Inc

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