Help Desk Supervisor/Support Technician (71826) Walsh UniversityHelp Desk Supervisor/Support Technician (71826)North Canton, OHp>The essential functions include, but are not limited to the following: Supervises, trains, evaluates and manages help desk staff, including the Help Desk 2 and student worker staff and provides front-line technical support, troubleshooting hardware, software, network, and account issues, and documenting service requests and resolutions. This role manages help desk staff, prioritizes service requests, monitors ticket workflow, maintains documentation, and helps improve service processes, hardware support, and user satisfaction in a mission-driven academic environment.
Help Desk Support Specialist Sr. Weltman Weinberg & Reis Co LPAHelp Desk Support Specialist Sr.OH$23.94–$29.67 / hourValidates all support tickets destined for Desktop Support by performing root-cause analysis to ensure the issue genuinely requires a physical desk-side visit, hardware replacement, or reimaging. • Advanced Remote Troubleshooting: Diagnoses and resolves complex software compatibility, registry, and operating system issues for Windows 11 and Microsoft Office 365 beyond basic installation.
Artificial Intelligence AI and Systems Support Coordinator Ruhlin CoArtificial Intelligence AI and Systems Support CoordinatorSharon Center, OHResponsibilities: Artificial Intelligence: Partner with employees to gather business requirements, identify operational challenges, and support the development and implementation of AI-driven solutions that improve efficiency, productivity, and user experience. Help drive companywide AI adoption by promoting awareness, educating users on available AI tools and capabilities, and encouraging effective and responsible use of AI technologies that align with company goals and business needs.
IT Support Specialist CSM Companies IncIT Support SpecialistRichfield, OHli>Maintain helpdesk and Project Management records of daily communication transactions, problems and remedial actions taken or installation activities. Escalate major hardware or software problems or defective products to tier 2 support (technicians or Help Desk Manager) or tier 3 (vendors) for service.