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In this role, you will be responsible for the end-to-end management of desktop environments, including hardware and software installation, configuration, and maintenance of PCs, laptops, mobile devices, and peripherals. Technical Assistance and Service Desk Operations: Offer onsite and remote technical support, responding to end-user requests and managing the ticket queue to meet defined service level agreements.

<div style="text-align:justify"> Job Summary (Desktop Management Specialist Infrastructure Services): We are seeking an experienced Desktop Management Specialist for our Infrastructure Services team. In this role, you will be responsible for the end-to-end management of desktop environments, including hardware and software installation, configuration, and maintenance of PCs, laptops, mobile devices, and peripherals. Your expertise in operating systems, network connectivity, printer support, and service desk operations will be key to ensuring smooth IT operations and excellent end-user support. Key Responsibilities:</div><ul><li style="text-align:justify"> Desktop and Mobile Device Management:<ul><li> Install, configure, and maintain desktops, laptops, mobile devices, and associated peripherals.</li><li> Schedule and manage desktop/laptop upgrades or refreshes, ensuring a seamless transition of user system settings, software, data, and peripheral configurations.</li></ul></li><li style="text-align:justify"> Application and Printer Support:<ul><li> Provide comprehensive application support, coordinating with second-level teams when global application issues arise.</li><li> Troubleshoot and support all types of printers, manage network configurations, install drivers, and coordinate with vendors for repair or replacement.</li></ul></li><li style="text-align:justify"> Technical Assistance and Service Desk Operations:<ul><li> Offer onsite and remote technical support, responding to end-user requests and managing the ticket queue to meet defined service level agreements.</li><li> Provide second-line technical support and manage incident and problem resolution using the Service Desk Tool, while adhering to ITIL processes and SLAs.</li></ul></li><li style="text-align:justify"> Documentation and Standardization:<ul><li> Develop, update, and maintain standard configuration documentation, installation procedures, configuration guides, and operating procedures (e.g., KB/KEDB, SOPs).</li><li> Coordinate with third-party vendors and Level 3 support groups to enhance service delivery, maintain, and upgrade IT infrastructure.</li></ul></li><li style="text-align:justify"> Event and Disaster Recovery Support:<ul><li> Provide IT support for onsite or offsite events, including site setup and coordination with venue IT/AV contacts.</li><li> Support disaster recovery efforts and respond promptly to emergency situations at local sites.</li></ul></li><li style="text-align:justify"> Network and Directory Services:<ul><li> Assist in managing Active Directory (User/Group Management), DNS, Group Policy, networking, firewall configurations, and related technologies.</li><li> Demonstrate a solid understanding of O365 and its related support activities.</li></ul></li></ul><div style="text-align:justify"> Required Qualifications:</div><ul><li style="text-align:justify"> Experience:<ul><li> 4-7 years of experience in Desktop Management within Infrastructure Services.</li><li> Strong understanding of PC hardware, software, operating systems (Windows 10/11, Android OS, Mac OS), directory services, printing, and applications.</li></ul></li><li style="text-align:justify"> Technical Skills:<ul><li> Proven experience with desktop/laptop installation, configuration, and upgrade/refresh processes.</li><li> Expertise in supporting network configurations, printer set-up, driver installations, and vendor coordination.</li><li> Solid knowledge of basic LAN/WAN issues, Wi-Fi configuration, application software installations, and VOIP phone systems.</li><li> Proficient with Active Directory, DNS, Group Policy, networking, firewall, and O365 support activities.</li><li> Experience using Microsoft Office and various service desk tools for incident and problem management.</li></ul></li><li style="text-align:justify"> Soft Skills:<ul><li> Excellent written and verbal communication skills.</li><li> Strong interpersonal skills to effectively manage multiple stakeholders, including end users, senior management, IT teams, project teams, and vendors.</li></ul></li></ul>

Macpower Digital Assets Edge Private Limited

IT Support Engineer (Desktop Management Specialist Infrastructure Services)

2nd Level Support

Android

Audiovisual

Communication Skills

Customer Support/Service

DNS (Domain Name System)

Desktop Environments

Desktop PC

Device Drivers

Disaster Recovery

Documentation Standards

Emergency Response

Firewall Administration

Firewalls

Hardware Installation

Help Desk

ITIL (IT Infrastructure Library)

Incident Management

Information Technology & Information Systems

Installation Guide

Interpersonal Skills

Knowledge Base

Laptop PC

Local Area Network (LAN)

Mac Operating System

Microsoft Active Directory

Microsoft Office

Microsoft Windows Operating System

Mobile Applications

Mobile Devices

Network Configuration Management

Network Connectivity

Network Support

On Site Support

Operating Systems

Operations Processes

PC Hardware

PC Software

Peripheral Hardware

Presentation/Verbal Skills

Printers

Printing

Problem Solving Skills

Service Delivery

Service Level Agreement (SLA)

Software Administration

Software Configuration Management

Software Installation

Standard Operating Procedures (SOP)

Team Lead/Manager

Technical Support

Testing

VoIP (Voice over IP)

Wide Area Network (WAN)

Wireless Software

Writing Skills

jobdiva

IT Support Specialist II assists the business with all IT equipment; laptop, desktops, printers, scanners, access points (APs) as well as networking: WIFI, VPN, and/or LAN. The IT Support Specialist II will play a pivotal role in providing exceptional customer support and resolving trouble tickets and service requests.

<h5>IT Support Specialist II </h5>RENK America is a leading supplier in the defense, marine and industry sector with superior mobility, propulsion and drive train solutions. Our tradition is centered on precision-engineered systems for maximum impact, efficiency and endurance. RENK's ambition isto support each and every one of its customers to exceed standards in harsh conditions and combat situations. RENK America employs over 500 employees at our US locations in Muskegon, Michigan, Cincinnati, Ohio, Camby, Indiana and Roseville, Michigan. RENK America is driven by this sense of pride and purpose in our country and our community. The IT Support Specialist II will play a pivotal role in providing exceptional customer support and resolving trouble tickets and service requests. IT Support Specialist II assists the business with all IT equipment; laptop, desktops, printers, scanners, access points (APs) as well as networking: WIFI, VPN, and/or LAN. <h5>Desktop Support and Troubleshooting </h5>Provide timely and efficient technical support to end-users for desktop hardware, software, printers, and peripherals. Diagnose and resolve technical issues related to operating systems, applications, and network connectivity. Ensure proper documentation and resolution tracking of support tickets using our ticketing system. <h5>Procurement and Deployment </h5>Collaborate with stakeholders to identify hardware and software needs. Deploy IT equipment including desktops, laptops, monitors, and peripherals. Maintain accurate inventory records and ensure compliance with procurement procedures. <h5>Supporting Conference Room Equipment </h5>Maintain conference room equipment such as projectors, audio/video systems, and teleconferencing tools. Independently troubleshoot and resolve technical issues to ensure seamless meetings and presentations. <h5>Client Patching </h5>Carry out regular patching processes to ensure the security and stability of client systems in accordance with established policies and procedures. <h5>New Employee Onboarding </h5>Deploy new employee setups, including account provisioning, hardware setup, and software installation. Collaborate with new hires to familiarize them with IT policies, procedures, and resources. <h5>User Account Management </h5>Provision and manage user accounts across various systems and applications. Monitor user access levels and permissions to ensure compliance with security policies and regulatory requirements. Respond to access requests, modifications, and terminations in a timely manner. <h5>Hardware and Software Management </h5>Assists in tracking IT equipment and software licenses. <h5>Network Infrastructure </h5>Assists in setting up and maintaining network infrastructure, including routers, switches, and access points. <h5>Documentation </h5>Uses documentation, knowledge base articles, and user guides to solve issues. Assist in escalation when additional documentation, knowledge base articles, or user guides are needed to support the business. Develops and maintains documentation, knowledge base articles, and user guides. <h5>Compliance </h5>Ensures compliance with IT policies, procedures, and legal and regulatory requirements. Position Requirements: Associates Degree in Information Technology, Business Analytics, Business Information or related field with 6+ years relevant experience. Bachelors Degree in Information Technology, Business Analytics, Business Information or related field with 2+ years relevant experience. Proficient in Microsoft Office (Word, Excel, Outlook). Strong customer service skills. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Full-Time/Part-Time: Full-Time Exempt/Non-Exempt: Exempt EOE Statement: RENK America is proud to be an Affirmative Action/Equal Opportunity Employer. RENK America is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. RENK America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Combat Mobility Solutions

IT Support Specialist II

Business Analysis

Desktop Administration

Desktop Hardware

Detail Oriented

Document Scanners

Documentation

Equipment Maintenance/Repair

Hardware Administration

Identify Issues

Information Technology Software

Inventory Management

Inventory Reports

Legal

Maintain Compliance

Maintenance Services

Microsoft Excel

Microsoft Outlook

Microsoft Word

Needs Assessment

Network Administration/Management

Network Routers

Network Switching

Onboarding

Policy Development

Procedure Development

Propulsion

Purchasing/Procurement

Record Keeping

Regulatory Requirements

Software Licenses

Software Patches

Systems Engineering

Teleconferencing

Time Management

Trouble Tickets

User Account Administration

VPN (Virtual Private Network)

Wi-Fi

IRecruitee

Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states.

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states.Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers.Ready to contribute to the success of our food solutions company? Apply now!Location:1550 Gezon Parkway SW - Wyoming, Michigan 49519Position Summary:This role isResponsible to maintain and update the Pharmacy enterprise system and provide system support to Company pharmacy associates. Develop, update and/or maintain Pharmacy system training materials to ensure consistent training practices. Train new and/or existing Pharmacy associates as necessary.Here's what you'll do:<ul><li>Provide user support for retail and corporate pharmacy associates on the Enterprise Pharmacy system.</li><li>Resolve issues and answer questions related to system operations, insurance billing and switch overrides.</li><li>Schedule and conduct training for new and/or existing users on the features and operation of the Pharmacy enterprise system.</li><li>Monitor, evaluate and record training activities and program effectiveness and identify areas of concern based on user issues/trends and develop training materials to address such.</li><li>Develop, update and/or maintain Pharmacy system training manuals, guides and course materials for consistent training practices. Work with technical support to ensure training documents reflect current product features.</li><li>Provide applications support to include: - Maintain and update Pharmacy enterprise system changes and perform user acceptance testing for upgrades/changes. - Perform system updates such as product and supplier additions, product transfers, patient and prescriber profile updates, etc. as required.</li><li>Additional responsibilities may be assigned as needed.</li></ul>Here's what you'll need:<ul><li>High School Diploma (Required) or GED required.</li><li>College degree or college course preferred.</li><li>Certified Pharmacy Technician (Required).</li><li>Experience with EnterpriseRx Pharmacy Management required.</li><li>Five years retail pharmacy technician experience.</li><li>One year customer service, help desk or related support role preferred.</li><li>Knowledge of HIPAA Privacy and Security Rules and pharmacy regulations and guidelines.</li><li>Strong written and verbal communication skills; strong customer service skills.</li><li>Good multi-tasking, organization, attention to detail and problem-solving skills.</li><li>Ability to train new and existing personnelin the pharmacysystem.</li><li>Proficient in MS Office Excel and Word.</li><li>Ability to travel between 5 and 10% to retail/pharmacy locations.</li><li>Must be able to work a flexible schedule based on business needs to include weekends, evenings and overtime as required.</li></ul>Physical Requirements:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.As part of our People First culture, SpartanNash is proud to offera robust and competitive Total Rewards benefits package.SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.We are not able to sponsor work visas for this position.Company: SpartanNashJob Area: CorporateJob Family: PharmacyJob Type: Full timeReq ID: R83572

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IT Support Engineer (Desktop Management Specialist Infrastructure Services) Macpower Digital Assets Edge Private Limited

IT Support Specialist II Combat Mobility Solutions

Specialist, Pharmacy Support C&S Wholesale Grocers LLC

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