US NavyNewIT Professional US NavyIT ProfessionalSpringfield, MOKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Ovation Workplace Services IncIT Support Specialist Ovation Workplace Services IncIT Support SpecialistSpringfield, MO$45,760–$47,840 / yearThe IT Support Specialist contributes to operational efficiency by proactively monitoring systems, resolving incidents, and supporting core IT service management processes. This role focuses on supporting network operations, managing printers and infrastructure components, and delivering hands-on desktop and end-user support.
Ovation Workplace ServicesIT Support Specialist Ovation Workplace ServicesIT Support SpecialistSpringfield, MO$45,760–$47,840 / yearContractorNetwork Support • Monitor, maintain, and troubleshoot network connectivity across LAN, WAN, VPN, and Wi-Fi environments• Diagnose and resolve network issues including IP conflicts, DNS failures, and DHCP errors• Assist in configuring and maintaining routers, switches, and wireless access points• Support network performance monitoring and identify bottlenecks to ensure optimal uptime• Collaborate with senior engineers and vendors for escalations and complex issue resolution• Maintain network documentation, diagrams, and incident records• Assist in implementing basic network security practices and access controls• Support remote connectivity solutions and ensure secure user access Printer & Infrastructure Support • Install, configure, and maintain network and local printers• Troubleshoot printer-related issues, including driver errors, spooler failures, and hardware malfunctions• Manage print queues, user permissions, and access controls• Coordinate with third-party vendors for maintenance and repairs• Assist in server room operations, including hardware setup, cabling, and rack installations• Support infrastructure components such as servers, storage devices, and backup systems (basic level)• Perform routine system health checks and preventive maintenance• Maintain IT asset inventory and ensure proper tracking of hardware Desktop & End-User Support • Provide Level II technical support for desktops, laptops, and end-user systems• Troubleshoot hardware and software issues across Windows and macOS environments• Perform system imaging, deployment, and configuration for new devices• Support onboarding and offboarding processes, including account provisioning and access management• Assist users with application issues, system access, and peripheral setup• Troubleshoot devices such as monitors, docking stations, keyboards, and mobile devices• Ensure all incidents and service requests are logged and tracked in ITSM systems MINIMUM QUALIFICATIONS Education • Bachelor’s degree in Information Technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience. The IT Support Specialist contributes to operational efficiency by proactively monitoring systems, resolving incidents, and supporting core IT service management processes ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below.