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Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. You will also procure, deploy, and inventory all desktop hardware and software to include ensuring proper security levels are in place.

IT Help Desk SpecialistCottingham & Butler is looking to add an IT Help Desk Specialist to our team. Our IT Help Desk Specialists are the front-line technical support for our employees in office and working from home. This position is responsible for answering, logging, and troubleshooting all help desk calls. You will also procure, deploy, and inventory all desktop hardware and software to include ensuring proper security levels are in place. In addition, you will consult with end-users to identify their cellular device needs and make recommendations for services. Full-Time Benefits - Most benefits start day 1<ul><li>Medical, Dental, Vision Insurance</li><li>Flex Spending or HSA</li><li>401(k) with company match</li><li>Profit-Sharing/Defined Contribution (1-year waiting period)</li><li>PTO/Paid Holidays</li><li>Company-paid ST and LT Disability</li><li>Maternity Leave/Parental Leave</li><li>Subsidized Parking</li><li>Company-paid Term Life/Accidental Death Insurance</li></ul>About Cottingham & Butler:At Cottingham & Butler, we sell a promise to help our clients through life's toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of "better every day" constantly pushing ourselves to be better than yesterday – that's who we are and what we believe in.As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day. Want to learn more? Follow us on <a href="http://www.cottinghambutler.com/" rel="nofollow noopener noreferrer" target="_blank">www.CottinghamButler.com</a> | <a href="https://www.linkedin.com/company/cottingham-&-butler/" rel="nofollow noopener noreferrer" target="_blank">LinkedIn</a> | <a href="http://www.facebook.com/cottinghambutler" rel="nofollow noopener noreferrer" target="_blank">Facebook</a><div id="ka-mon-j14ut0avmm"></div><div id="ka-mon-kdystrir4w"></div><div id="ka-mon-pwn5at7sxdj"></div><div id="ka_mon_3ettfp0uawm"></div><div id="ka_mon_byoaex1a0ru"></div>

Cottingham & Butler

IT Help Desk Specialist

Consulting

Dental Insurance

Desktop Hardware

Flexible Spending Accounts

Help Desk

Identify Issues

Insurance

Sales

Technical Support

Vision Plan

Work From Home

GreenHouseAPI

OTHER

Job Summary: Provide first-line technical support to Summit Golf Brands employees, resolving hardware, software, and connectivity issues to ensure minimal disruption to daily business operations. Familiarity with AI tools and platforms (e.g., Claude.ai or similar) is a plus, particularly for supporting end users who are adopting AI-assisted workflows.

Job Title: Help Desk TechnicianJob Summary: Provide first-line technical support to Summit Golf Brands employees, resolving hardware, software, and connectivity issues to ensure minimal disruption to daily business operations.Reports to: IT ManagerDuties/Responsibilities:<ul><li>Serve as the first point of contact for all IT support requests submitted via phone, email, or ticketing system, ensuring prompt acknowledgment and resolution.</li><li>Diagnose and resolve hardware, software, network connectivity, and peripheral issues for end users across the organization.</li><li>Set up, configure, and deploy desktops, laptops, printers, and other end-user equipment for new hires and equipment refreshes.</li><li>Create, manage, and disable user accounts and access in Active Directory, Microsoft 365, and other business applications per established provisioning procedures.</li><li>Document all support activities, troubleshooting steps, and resolutions accurately in the IT ticketing system.</li><li>Escalate unresolved or complex technical issues to senior IT staff in a timely manner with thorough documentation of steps already taken.</li><li>Assist with maintaining IT asset inventory, including tracking hardware lifecycle and software license compliance.</li><li>Support onboarding and offboarding processes by coordinating equipment and account setup or deactivation.</li><li>Contribute to the creation and maintenance of IT knowledge base articles and end-user guides.</li><li>Maintain a professional, service-oriented attitude and follow up with users to ensure issues are fully resolved.</li></ul>Required Skills/Abilities:<ul><li>Basic understanding of Windows 10/11 operating systems, Microsoft 365 applications (Outlook, Teams, Word, Excel), and common business software.</li><li>Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.</li><li>Ability to clearly communicate technical information to non-technical users in a patient and professional manner.</li><li>Strong problem-solving skills with the ability to prioritize and manage multiple open issues simultaneously.</li><li>Eagerness to learn, follow established processes, and adhere to IT documentation standards.</li><li>Attention to detail and commitment to accurate recordkeeping in ticketing and asset management systems.</li><li>Ability to lift and move IT equipment (up to 50 lbs.) and work in various physical environments as needed.</li><li>Familiarity with AI tools and platforms (e.g., Claude.ai or similar) is a plus, particularly for supporting end users who are adopting AI-assisted workflows.</li></ul>Education and Experience:<ul><li>Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field -- OR -- equivalent hands-on experience or technical certifications (e.g., CompTIA A+).</li><li>0-3 year(s) of experience in a help desk, IT support, or desktop support role.</li><li>Experience with a ticketing or service management system is a plus.</li><li>Familiarity with Active Directory and Microsoft 365 administration basics is preferred. Experience working with SharePoint for documentation and knowledge management is a plus.</li><li>A positive, team-first attitude and willingness to grow within a collaborative IT team environment.</li></ul> Job Posted by ApplicantPro

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IT Help Desk Specialist Cottingham & Butler

IT Help Desk Technician Summit Golf Brands

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