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For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts.

Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team.  As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools.  Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support.  Inspired by our core values of: People Centered, Continuous Learning, Find a Way, Good People, A Better World, Lifelong Partners, Team Players and Ambition, we excel in serving our partners and adapting to their ever-changing technology needs.  Take the next step in your IT career, and apply today! Key responsibilities for this position include the following: Technical support and problem resolution <ul><li>Take the lead in resolving technical issues that require on-site support. </li><li>Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices. </li></ul><ul><li>Conduct thorough troubleshooting to identify the root cause of problems. </li><li>Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required. </li><li>Act as the liaison between on-site operations and the remote IT support team in India. </li><li>Communicate technical issues and requirements to the remote team accurately and clearly. </li><li>Provide detailed information and documentation to facilitate remote troubleshooting and support. </li></ul><ul><li>Works closely with the remote service desk team to resolve technical issues. </li><li>Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.  </li></ul>Customer support and service <ul><li>Communicates updates, challenges, and tasks to the client in a clear and timely manner. </li><li>Listens actively to client concerns and addresses them appropriately. </li><li>Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership. </li><li>Assists clients in aligning technology solutions with their specific goals and requirements. </li><li>Ensures client satisfaction by following up on issue resolution and providing necessary support. </li></ul><ul><li>Takes personal interest in the quality of work and meeting customer needs. </li><li>Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions. </li><li>Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’ </li></ul>Time Entry and Ticket Management <ul><li>Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature. </li><li>Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration. </li><li>Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage. </li><li>Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively. </li></ul>RequirementsKnowledge of: <ul><li>Windows Systems </li><li>Mac Systems </li><li>Active Directory </li><li>Networking equipment and concepts </li><li>Hardware repairs and installations </li></ul>Skills <ul><li>Excellent customer service skills </li><li>Excellent hands-on technical support skills </li><li>Excellent verbal and written communication skills </li></ul>Abilities <ul><li>Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference. </li><li>Ability to adapt to changing situations, be flexible in approach, and effectively multitask. </li><li>Ability to self-motivate and work independently when required, taking initiative and ownership of tasks. </li><li>Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others. </li></ul>Education:  The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications. Experience:  The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support. BenefitsWhat Our Ideal Candidate Will Receive: <ul><li>A company focused on maintaining a great company culture </li></ul><ul><li>An opportunity to make a difference in the company and to be rewarded for doing so </li><li>A company that is always looking to improve while adhering to our core principles. </li><li>An opportunity for career growth within the organization </li><li>Competitive compensation package with variable pay potential and benefits </li><li>Starting salary of $52,000 based on experience</li></ul>

Inspiroz

School Technology Specialist- Rehoboth Beach

Apple Macs

Best Practices

Charter Schools

Communication Skills

Computer Workstations

Customer Relations

Customer Satisfaction

Customer Support/Service

Delivery Management

Detail Oriented

Documentation

Emerging Technology

Hardware Installation

Hardware Repair

Identify Issues

Information Technology & Information Systems

Maintenance Services

Management of Information Systems/Technology (MIS)

Microsoft Active Directory

Microsoft Windows Operating System

Multitasking

Network Administration/Management

Network System Hardware

On Site Support

Peripheral Hardware

Presentation/Verbal Skills

Problem Solving Skills

Procedure Development

Root Cause Analysis

Service Delivery

Team Player

Technical Strategy

Technical Support

Time Management

Time Tracking

Writing Skills

Workable

Non helpdesk related) Help users design their work areas to support the use of their PCs in their work environment. Responsibilities: Provide PC Operating system, PC software application support, hardware and minimal network support to all end users per Help Desk procedures.

HOUR

Why Beebe?:
Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.

Overview:
Under the direction of the Technical Manager and or I.S. Director, This individual shall be assigned the following job duties: 1. Provide PC Operating system, PC software application support, hardware and minimal network support to all end users per Help Desk procedures. 2. Assess users' needs. Make recommendations to the Helpdesk/Desktop Lead on hardware platforms and PC software applications to meet required needs. Keeps current on changes in technology. 3. After PCs are purchased, burned-in, and tested, install the operating system and all software applications. 4. Coordinate the replacement or repair of all PCs, printers, and modems following desktop and helpdesk procedures. 5. Maintain documentation on all PCs in the hospital and satellite offices. 6. Set up all modems and communications software to all satellites and physicians' offices. 7. Assist the Computer Operations area when Operations personnel are not available. 8. Develop an implementation plan with each user and in monitoring the learning curve to ensure proficiency on the use of PC applications. (Non help desk related) 9. Help users design their work areas to support the use of their PCs in their work environment. 10. Maintain Preventive Maintenance Program.

Responsibilities:
Provide PC Operating system, PC software application support, hardware and minimal network support to all end users per Help Desk procedures. Assess users needs. Make recommendations to the Helpdesk/Desktop Lead and Level 2 staff on hardware platforms and PC software applications to meet required needs. Keeps current on changes in technology. After PCs are purchased, burned-in, and tested, install the operating system and all software applications. Coordinate the replacement or repair of all PCs, printers, and other peripherals per Desktop and helpdesk procedures. Maintain documentation on all PCs in the hospital and satellite offices. Provide recommendations for refining the image process for all PC's, Virtual devices etc. Continue to look for best practice solutions for image and automate as much as possible for efficiency. Assists helpdesk staff with new or improved processes to address devices deployed. Will stand in and take calls at times for helpdesk when short staffed sheer volume of calls. Develop an implementation plan with each user and in monitoring the learning curve to ensure proficiency on the use of PC applications. (Non helpdesk related)  Help users design their work areas to support the use of their PCs in their work environment. Maintain Preventive Maintenance Program.

Qualifications:
Will accept three to five year's experience in PC support break/fix.  Able to handle some troubleshooting issues with telecommunications etc.

Competencies Skills:
Essential: * Clear Communication Skills Both Written And Verbal * Knowledge Of Basic Computer Programs * Able To Keep Confidential Information Regarding Patients, Team Members * Able To Withstand Crisis Situations * Has Skills To Provides Customer Service To Patients, Team Members And Visitors * Experience With Excel, Power Point, Word, Visio, Etc.

Credentials:
 

Education:
Essential: * High school graduate or equivalent 

Entry:
USD $25.11/Hr.

Max:
USD $38.92/Hr.

Beebe Healthcare

PC NETWORK TECH

Call Volume

Communications Software

Computer Operations

Desktop Administration

Desktop Hardware

Desktop PC

Hardware Administration

Help Desk

Medical Office

Microsoft Excel

Microsoft PowerPoint

Microsoft Visio

Microsoft Word

Modems

Network Support

Operating Systems

PC Software

Preventative Maintenance

Printers

Process Improvement

Software Administration

Systems Administration/Management

Technical Leadership

Telecommunications

[AW]-iCims

Provide technical input on new development and/or revision of process diagrams, screen layouts, and any other elements of the design as defined by supported departments. Maintain software for assigned systems at supportable levels, review release notes, and communicate available updates and enhancements to end users.

YEAR

Why Beebe?:
Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence. BenefitsIn addition to competitive compensation and wellness benefits (medical, dental, vision and prescription) Beebe Healthcare also offers:<ul><li>Sign-on and Referral Bonuses for select positions</li><li>Tuition Assistance up to $5,000</li><li>Paid Time Off</li><li>Long Term Sick accrual</li><li>Employer Contribution Plan</li><li>Free Short and Long-Term Disability for Full Time employees</li><li>Zero copay for drugs on prescription plan for certain conditions</li><li>College Bound 529 Savings Plan</li><li>Life Insurance</li><li>Beebe Perks via Work Advantage</li><li>Employee Assistance Program</li><li>Pet Insurance</li></ul>

Overview:
Under the general supervision of an IS Applications Manager, assumes implementation and on-going responsibilities for all software applications. Applies structured analysis and design techniques to operational requirements of each application. Analyzes software application, system performance and user department's workflow. Ensures functional requirements of the hospital are met via the computer software.

Responsibilities:
<ul><li>Provide technical support to system end users functioning as the primary resource for managing and resolving system issues.</li><li>Maintain software for assigned systems at supportable levels, review release notes, and communicate available updates and enhancements to end users.</li><li>Maintain detailed system documentation reflecting system architecture, security, and other requirements as defined in documentation templates.</li><li>Provide technical input on new development and/or revision of process diagrams, screen layouts, and any other elements of the design as defined by supported departments.</li><li>Participate in vendor selection processes occurring in supported departments including demonstrations and functional comparison activities.</li><li>Assist project teams in defining system requirements and developing project plans for new systems within supported areas.</li><li>Complete assigned system build / development tasks based on design specifications.</li><li>Participate in testing of new functionality validating accuracy of build as defined by specifications.</li><li>Participate in training process for new functionality validating training material and participating as needed in knowledge transfer to end users.</li><li>Participate as needed in go-live events providing support, training, and troubleshooting assistance to deployment team.</li></ul>

Qualifications:
<ul><li>Minimum 2 years of IT analyst experience preferred</li><li>Health Care experience preferred</li><li>Excellent communication skills</li><li>Ability to relate well with people of diverse backgrounds, training and experience</li><li>Demonstration of initiative, problem solving and critical thinking skills</li></ul>

Competencies Skills:
Essential: * Clear Communication Skills Both Written And Verbal * Knowledge Of Basic Computer Programs * Able To Keep Confidential Information Regarding Patients, Team Members * Able To Withstand Crisis Situations * Has Skills To Provides Customer Service To Patients, Team Members And Visitors * Experience With Excel, Power Point, Word, Visio, Etc.

Credentials:
Credentials:<ul><li>Active Epic certification in assigned applications</li></ul>

Education:
Essential: Bachelor's degree preferred

Other Information:
  

Entry:
USD $73,112.00/Yr.

Max:
USD $113,318.40/Yr.

EPIC SYSTEMS ANALYST - REVENUE CYCLE

Analysis Skills

Co-Payments

Compensation and Benefits

Diversity

Employee Assistance Plan

Epic Systems

Functional Testing

Healthcare

Insurance

Knowledge Transfer

Life Insurance

Prescription Drugs

Product Demonstration

Project Development

Project Planning

Release Notes

Requirements Management

Revenue Analysis

Systems Analysis

Systems Maintenance

Training/Teaching

Tuition Fees

Vendor/Supplier Selection

Why Beebe?:
Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence. BenefitsIn addition to competitive compensation and wellness benefits (medical, dental, vision and prescription) Beebe Healthcare also offers:<ul><li>Sign-on and Referral Bonuses for select positions</li><li>Tuition Assistance up to $5,000</li><li>Paid Time Off</li><li>Long Term Sick accrual</li><li>Employer Contribution Plan</li><li>Free Short and Long-Term Disability for Full Time employees</li><li>Zero copay for drugs on prescription plan for certain conditions</li><li>College Bound 529 Savings Plan</li><li>Life Insurance</li><li>Beebe Perks via Work Advantage</li><li>Employee Assistance Program</li><li>Pet Insurance</li></ul>

Overview:
Under the general supervision of an IS Applications Manager, assumes implementation and on-going responsibilities for all software applications. Applies structured analysis and design techniques to operational requirements of each application. Analyzes software application, system performance and user department's workflow. Ensures functional requirements of the hospital are met via the computer software.

Responsibilities:
<ul><li>Provide technical support to system end users functioning as the primary resource for managing and resolving system issues.</li><li>Maintain software for assigned systems at supportable levels, review release notes, and communicate available updates and enhancements to end users.</li><li>Maintain detailed system documentation reflecting system architecture, security, and other requirements as defined in documentation templates.</li><li>Provide technical input on new development and/or revision of process diagrams, screen layouts, and any other elements of the design as defined by supported departments.</li><li>Participate in vendor selection processes occurring in supported departments including demonstrations and functional comparison activities.</li><li>Assist project teams in defining system requirements and developing project plans for new systems within supported areas.</li><li>Complete assigned system build / development tasks based on design specifications.</li><li>Participate in testing of new functionality validating accuracy of build as defined by specifications.</li><li>Participate in training process for new functionality validating training material and participating as needed in knowledge transfer to end users.</li><li>Participate as needed in go-live events providing support, training, and troubleshooting assistance to deployment team.</li></ul>

Qualifications:
<ul><li>Minimum 2 years of IT analyst experience preferred </li><li>Health Care experience preferred</li><li>Excellent communication skills</li><li>Ability to relate well with people of diverse backgrounds, training and experience</li><li>Demonstration of initiative, problem solving and critical thinking skills</li></ul>Essential: Bachelor's degree preferredCredentials: <ul><li>Active Epic certification in assigned applications</li></ul> 

Competencies Skills:
Essential: * Clear Communication Skills Both Written And Verbal * Knowledge Of Basic Computer Programs * Able To Keep Confidential Information Regarding Patients, Team Members * Able To Withstand Crisis Situations * Has Skills To Provides Customer Service To Patients, Team Members And Visitors * Experience With Excel, Power Point, Word, Visio, Etc.

Credentials:
 

Education:
 

Entry:
USD $73,112.00/Yr.

Max:
USD $113,318.40/Yr.

EPIC SYSTEMS ANALYST - POP HEALTH

POP (Post Office Protocol)

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Online IT Jobs in Salisbury, MD

School Technology Specialist- Rehoboth Beach Inspiroz

PC NETWORK TECH Beebe Healthcare

EPIC SYSTEMS ANALYST - REVENUE CYCLE Beebe Healthcare

EPIC SYSTEMS ANALYST - POP HEALTH Beebe Healthcare

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