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Assists with help desk operations by providing hardware and software problem identification through the use of Microsoft Teams and e-mail to Fortune Brands Innovations employees; responds to both repair and service requests through timely communication, frequent follow-up and detailed documentation. The IT Intern - Infrastructure supports the Information Technology department by assisting the Global Infrastructure team in providing first-level technical support for Fortune Brands Innovations employees through our help desk relating to various hardware, software, and operational issues.

YEAR

The IT Intern - InfrastructureThe IT Intern - Infrastructure supports the Information Technology department by assisting the Global Infrastructure team in providing first-level technical support for Fortune Brands Innovations employees through our help desk relating to various hardware, software, and operational issues. This position will get exposure to all areas of the business and many areas of Information Technology.DUTIES & RESPONSIBILITIESAssists with help desk operations by providing hardware and software problem identification through the use of Microsoft Teams and e-mail to Fortune Brands Innovations employees; responds to both repair and service requests through timely communication, frequent follow-up and detailed documentation.Maintains customer service by providing first-level hardware and software support as instructed by Infrastructure members.Ensures efficient and accurate handling of the user's issues sent into the Information Technology department by utilizing internal tracking system to understand, specify, detail and document the nature of each requestor's issues.Use problem solving skills to identify ways to resolve the customer's issues. This will require review of internal documentation and information obtained via the internet.Contributes to project work assigned to the Infrastructure team by completing a variety of assigned project tasks and duties with accuracy and timeliness.Assists with the deployment of new laptops and workstations as well as device upgrades.Troubleshoot networking issues (LAN/WAN, wireless) with team members.Provide technical support to users including network connectivity, VPN and remote desktop.Create, modify, and remove Active Directory & Office 365 accounts.Aid in creating system documentation and inventory information.QUALIFICATIONSPursuing a bachelor's degree in computer science, management information systems or related field, ideally in junior standing.Grade Point of 3.0 or higher.Year-round availability (summer up to 40 hours/week).Strong organizational skills with attention to detail.High energy, confident, and effective communicator in both written and verbal communications.Strong knowledge of Microsoft Office products including:<ul><li>Outlook</li><li>Word</li><li>Excel</li><li>PowerPoint</li></ul>Strong knowledge of Microsoft Windows 11 operating systems.Experience building computers, installing operating systems, and working with desktop operating system a plus.Must be a highly motivated individual that proactively seeks solutions independently and has a strong focus on customer service.COMPANY DESCRIPTIONFortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We're focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.At Fortune Brands, we're building something big. We're advancing exciting innovations in all of our products and processes. We're delivering trust, dependability, sustainability, and style. To make it all happen, we've transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential.When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength.Explore life at Fortune Brands here.ADDITIONAL INFORMATIONFortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $33,300 USD - $45,760 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more.We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.Equal Employment OpportunityFortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.Reasonable AccommodationsFortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information.Important Notice: Protect Yourself from Fraudulent Job PostingsTo protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.

Fortune Brands Innovations Inc

IT Infrastructure Intern

1st Level Support

Banking Services

Commercial Construction

Communication Skills

Computer Science

Computer Security

Computer Workstations

Customer Support/Service

Desktop PC

Detail Oriented

Documentation

Genetics

Hardware Administration

Help Desk

Home Security

Identify Issues

Incentive Programs

Information Technology & Information Systems

Laptop PC

Local Area Network (LAN)

Maintenance Services

Management of Information Systems/Technology (MIS)

Microsoft Active Directory

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Product Family

Microsoft Windows Operating System

Microsoft Word

Network Administration/Management

Network Connectivity

Onboarding

Operating Systems

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Sales

Software Administration

Sustainability

Systems Administration/Management

Technical Support

Time Management

Training/Teaching

VPN (Virtual Private Network)

Wide Area Network (WAN)

Wireless Communications

PART_TIME

OTHER

Essential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. • Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: <ul><li> A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. </li><li> Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. </li><li> Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. </li><li> Valuable associate discounts on purchases, including food, travel, technology and so much more. </li><li> Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. </li><li> Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. </li></ul> For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:<ul><li>Ability to work without supervision</li><li>Ability to read shelf tags</li><li>Basic math skills (i.e., counting, addition, and subtraction)</li><li>Excellent oral/written communication skills</li></ul>Desired Previous Experience:<ul><li>Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier</li></ul>Essential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.• Read and follow directions given in the note section• Ensure quality and freshness of all items chosen• Communicate with customers via a portable phone and respond to calls in a professional and timely manner• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.• Process the orders through the point of sale (POS) system• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock• Maintain organization and cleanliness of staging areas and equipment• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair• Perform required opening and closing procedures• Assist in training new e-Commerce team members• Meet/exceed productivity standards• Ability to work cooperatively in high paced and sometimes stressful environment.• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.• Ability to act with honesty and integrity regarding customer and business information.• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

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Online IT Jobs in Sturgis, MI

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Online IT Jobs in Sturgis, MI

IT Infrastructure Intern Fortune Brands Innovations Inc

Online Grocery Pick-Up Clerk Kroger Co.

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