State of MaineHelp Desk Technician (#738) State of MaineHelp Desk Technician (#738)Augusta, Maine$27.04–$28.39 / hourThe Help Desk Technician is responsible for providing superior customer service while providing telephone and in-person technical assistance to the users of computers, applications, courtroom audio video, and other services supported by OIT. When an employee submits a ticket to the help desk that does not have enough information to properly resolve or triage the issue, takes responsibility for fact gathering more information about the problems or questions that are not documented or those requiring more technical assistance from other OIT staff members.
SercoUser Support Specialist SercoUser Support SpecialistAugusta, METhe Army PPB BOS program is seeking a User Support Specialist to provide Tier 1 user support for PPB BOS applications, ensuring end users can effectively access and use cPROBE applications and analytical tools. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
SercoInformation Specialist SercoInformation SpecialistAugusta, MERemoteActual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance.
ASM Research, An Accenture Federal Services CompanyTechnical Writer ASM Research, An Accenture Federal Services CompanyTechnical WriterAugusta, ME$64,000–$71,700 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content.
Internal Revenue ServiceIndividual Taxpayer Advisory Specialist Internal Revenue ServiceIndividual Taxpayer Advisory SpecialistMultiple Locations$40,736–$80,243 / dayFull timeSpecialized experience for this position includes: Experience with business practices, basic accounting principles, and Federal tax laws and regulations; Analyzing systems and bookkeeping, using fact-finding techniques, and developing interpersonal skills; Using web-based computer applications, software, and communications needed to provide tax filing assistance to the taxpayer; Utilizing interviewing techniques and conducting interviews to convey information and elicit facts while maintaining a professional demeanor; OR You may substitute education for specialized experience as follows: 1 year of graduate education in a field of study such as: business administration, finance, accounting, auditing, taxation, or other related fields. Specialized experience for this position includes: Understanding of the regulations and administrative procedures related to the full range of personal, business, and other tax-related issues Interpreting and applying rules and regulations; Interviewing others to elicit facts to identify and resolve problems; Communicating with others to elicit facts to identify and resolve complex problems; Analyzing financial documents, such as financial accounts, tax returns, financial statements, etc., to reconcile factual differences or to reconstruct missing facts, and; Deciding whether actions are in compliance with statutory provisions and/or procedural and policy requirements.