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ESSENTIAL PERFORMANCE RESPONSIBILITIES: Coordinates, manages, and evaluates all technology infrastructures including operating systems, local and wide area networks to support instructional and administrative technologies for voice, video, data, and wireless implementations. Job Summary: Under the direction of the Assistant Superintendent of Administration, Services, Strategies, and Services, the Supervisor of Information Technology is responsible for planning, administration, and coordination of the technology program and its support.

Job Title: Supervisor of Information TechnologyReports to: Assistant Superintendent of Administration, Services, Strategies, and Services.Job Summary:Under the direction of the Assistant Superintendent of Administration, Services, Strategies, and Services, the Supervisor of Information Technology is responsible for planning, administration, and coordination of the technology program and its support. This position provides oversight, direction, and coordination of activities and programs within the Educational Technology and Administrative Technology groups.EDUCATION, CERTIFICATION, EXPERIENCE:<ul><li>Bachelor's degree required in Management Information Systems, Information Technology, Computer Science, Systems Management, Educational Technology, or other equivalent disciplines. Master's degree preferred; .</li><li>Experience in K-12 Education</li></ul>Qualifications:<ul><li>Demonstrated professional experiences in a technology leadership role.</li><li>Demonstrated experiences in K-12 education.</li><li>Strong understanding of setting up, configuring, and maintaining a network.</li><li>Excellent troubleshooting and problem solving skills.</li><li>Demonstrated ability to communicate effectively with both written and verbal.</li><li>Knowledge of student data systems.</li><li>Collaborates with all stakeholders to ensure effective student and staff outcomes.</li></ul>ESSENTIAL PERFORMANCE RESPONSIBILITIES:<ul><li>Coordinates, manages, and evaluates all technology infrastructures including operating systems, local and wide area networks to support instructional and administrative technologies for voice, video, data, and wireless implementations.</li><li>Monitors the performance of security risk assessments and implements 3rd party audit recommendations to preempt, mitigate, and provide a rapid response to cybersecurity threats.</li><li>Coordinates installation and maintenance of internet services.</li><li>Prepares and reviews bid specifications for Requests for Proposals (RFPs) for telephone and computer hardware, software, peripherals, supplies, parts, and all networking infrastructures.</li><li>Maintains effective communication between all system divisions and the staff of the technology infrastructure division and instructional technology.</li><li>Establishes and leads a regularly scheduled collaborative meeting(s) between key senior staff in divisions to maintain consistency of expectations as it relates to technology initiatives, infrastructure, and support needs.</li><li>Works in collaboration with senior leadership from the divisions to forecast system technology needs and to develop, implement, monitor, and revise the system technology plan accordingly.</li><li>Reviews current programs and services, and recommends appropriate upgrades and changes, in accordance with TCPS goals and objectives. This includes long-term planning, conducting feasibility studies, and maintaining awareness of relevant changes in technology and business trends.</li><li>Communicates information and prepares reports for the board meetings as necessary.</li><li>Supervises, trains, motivates, and evaluates staff to ensure quality performance.</li><li>Oversees the planning, schedules, timelines, implementation, and end-user support of projects.</li><li>Supervises assigned projects including requirements analysis, quality control, implementation and development activities, and system documentation.</li><li>Manages some portion or assists in managing central office and school based staff to provide ongoing technical support and maintenance services related to technology.</li><li>Assists in and documents the support services and processes needed to provide efficient work order flow.</li><li>Organizes technical support for large system events (e.g. workshops).</li><li>Organizes training needed to keep technical support staff up to date and facilitate cross training of technicians.</li><li>Provides training to helpdesk to ensure timely, efficient, and customer-friendly service.</li><li>Assists with implementing policies, procedures, and helpdesk standards that significantly improve customer service, increase first call closure rates and reduce customer Service Level Agreements.</li><li>Directs posting of technology hardware on TCPS bid list.</li><li>Maintains current technical expertise in the rapidly changing technology of computers and utilizes state-of-the-art techniques when implementing user support solutions.</li><li>Assists in the development of educational and technology specifications for new school facilities and major renovations by developing specifications for hardware to support instructional and administrative technologies.</li><li>Assists with managing the annual operating budget for the Technology Support department.</li><li>Assists in preparing bid specifications for Requests for Proposals (RFPs).</li><li>Assists in identifying future applications of technology to address school system needs.</li><li>Talbot County Public Schools operates a district-wide 1:1 Apple learning environment supporting students and staff across multiple campuses. Technology services are responsible for maintaining secure, reliable, and innovative systems that advance teaching, learning, operational excellence, and student success.</li><li>Other duties may be assigned-occassional work hours outside of the normal work day to ensure tasks and functions are completed for the successful operation of school/offices.</li></ul>PHYSICAL REQUIREMENTSThe physical requirements of this job may require frequent talking, sitting, lifting, and standing.TERMS OF EMPLOYMENT: Exempt position. Twelve (12) month employment.PAY SCALE: D4

TALBOT COUNTY PUBLIC SCHOOLS

Supervisor of Information Technology ($94,475.31+)

Administrative Skills

Apple

Board Meeting

Budgeting

Building Renovation

Calendar Management

Communication Skills

Computer Hardware

Computer Science

Computer Software

Customer Service Tools

Customer Support/Service

Documentation

Educational Technology

Feasibility Analysis

Forecasting

Hardware Administration

Hardware Development

Help Desk

Identify Issues

Information Technology & Information Systems

Internet Security

Internet/Online Service

Leadership

Maintenance Services

Management of Information Systems/Technology (MIS)

Network Administration/Management

Network Support

Operating Systems

Performance Analysis

Performance Reviews

Peripheral Hardware

Physical Demands

Policy Implementation

Problem Solving Skills

Procedure Implementation

Project Evaluation

Project/Program Management

Proposal Writing

Quality Control

Reporting Skills

Request for Proposals (RFP)

Requirements Management

Risk Analysis

Security Analysis

Service Level Agreement (SLA)

Staff Motivation

Systems Administration/Management

Team Player

Technical Leadership

Technical Support

Time Management

Training/Teaching

Wide Area Network (WAN)

Wireless Communications

OTHER

For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts.

Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team.  As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools.  Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support.  Inspired by our core values of: People Centered, Continuous Learning, Find a Way, Good People, A Better World, Lifelong Partners, Team Players and Ambition, we excel in serving our partners and adapting to their ever-changing technology needs.  Take the next step in your IT career, and apply today! Key responsibilities for this position include the following: Technical support and problem resolution <ul><li>Take the lead in resolving technical issues that require on-site support. </li><li>Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices. </li></ul><ul><li>Conduct thorough troubleshooting to identify the root cause of problems. </li><li>Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required. </li><li>Act as the liaison between on-site operations and the remote IT support team in India. </li><li>Communicate technical issues and requirements to the remote team accurately and clearly. </li><li>Provide detailed information and documentation to facilitate remote troubleshooting and support. </li></ul><ul><li>Works closely with the remote service desk team to resolve technical issues. </li><li>Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.  </li></ul>Customer support and service <ul><li>Communicates updates, challenges, and tasks to the client in a clear and timely manner. </li><li>Listens actively to client concerns and addresses them appropriately. </li><li>Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership. </li><li>Assists clients in aligning technology solutions with their specific goals and requirements. </li><li>Ensures client satisfaction by following up on issue resolution and providing necessary support. </li></ul><ul><li>Takes personal interest in the quality of work and meeting customer needs. </li><li>Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions. </li><li>Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’ </li></ul>Time Entry and Ticket Management <ul><li>Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature. </li><li>Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration. </li><li>Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage. </li><li>Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively. </li></ul>RequirementsKnowledge of: <ul><li>Windows Systems </li><li>Mac Systems </li><li>Active Directory </li><li>Networking equipment and concepts </li><li>Hardware repairs and installations </li></ul>Skills <ul><li>Excellent customer service skills </li><li>Excellent hands-on technical support skills </li><li>Excellent verbal and written communication skills </li></ul>Abilities <ul><li>Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference. </li><li>Ability to adapt to changing situations, be flexible in approach, and effectively multitask. </li><li>Ability to self-motivate and work independently when required, taking initiative and ownership of tasks. </li><li>Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others. </li></ul>Education:  The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications. Experience:  The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support. BenefitsWhat Our Ideal Candidate Will Receive: <ul><li>A company focused on maintaining a great company culture </li></ul><ul><li>An opportunity to make a difference in the company and to be rewarded for doing so </li><li>A company that is always looking to improve while adhering to our core principles. </li><li>An opportunity for career growth within the organization </li><li>Competitive compensation package with variable pay potential and benefits </li><li>Starting salary of $52,000 based on experience</li></ul>

Online IT Jobs in Westlake, MD

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Supervisor of Information Technology ($94,475.31+) TALBOT COUNTY PUBLIC SCHOOLS

School Technology Specialist- Rehoboth Beach Inspiroz

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