The Senior Director, Service Delivery & Quality is the senior leader accountable for how our delivery organization serves its largest public-safety customer - owning service quality, release governance, problem management, and the teams that deliver them: QA, support, release/program management, and business analysis. Experience running service governance within a modern CI/CD delivery model - automated gates, pipeline-generated evidence, trunk/train release models - and fluency in DORA metrics alongside ITIL measures.