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Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds. Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).

Additional Considerations (if any):Night & Weekend Shifts Required<ul><li/></ul>At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customersand each other.Job Description:Job Title: Aisles Online ShopperDepartment: Aisles OnlineFLSA: Non-ExemptGeneral FunctionResponsible for selecting “the best of the best” products for our online shoppers. Will also be responsible for accurately selecting groceries ordered online by our customers.Core Competencies:<ul><li>Partnerships</li><li>Growth mindset</li><li>Results oriented</li><li>Customer focused</li><li>Professionalism</li></ul>Reporting RelationsAccountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Online Shopping Department ManagerPositions that Report to you: NonePrimary Duties and Responsibilities<ul><li>Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.</li><li>Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.</li><li>Makes an effort to learn customers' names and to address them by name whenever possible.</li><li>Assists customers by: (examples include)</li><li>Escorting them to the products they are looking for.</li><li>Securing products that are out of reach.</li><li>Loading or unloading heavy items.</li><li>Making note of and passing along customer suggestions or requests.</li><li>Performing other tasks in every way possible to enhance the shopping experience.</li><li>Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.</li><li>Accurately selects groceries ordered online by customers.</li><li>Selects highest quality produce, meat, and other fresh products.</li><li>Selects, scans, and bags items from all temperature zones.</li><li>Adheres to company policies and individual store guidelines.</li><li>Reports to work when scheduled and on time.</li></ul>Secondary Duties and Responsibilities<ul><li>Tenders customer orders through POS and charge the customer's credit card.</li><li>Upon gathering orders, place in storage at proper temperature and promptly retrieve from storage prior to customer's arrival.</li><li>Ensures products maintain proper temperature through the entire process.</li><li>Cart to and place in holding area for pick-up.</li><li>Lift, carry, and load groceries into customer vehicle.</li><li>Continually monitors incoming online orders to ensure prompt, on-time fulfillment.</li><li>Performs other job-related duties and special projects as required.</li></ul>Education and ExperienceHigh school diploma or equivalent preferred.Knowledge, Skills, Abilities and Worker Characteristics<ul><li>Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.</li><li>Good verbal and written communication skills.</li><li>Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.</li><li>Ability to identify problems, develop and execute solutions.</li><li>Must possess the ability to substitute products for customers, upon request and unavailability.</li><li>Well organized, able to multi-task, and work in a fast-paced environment.</li><li>Ability to work independently and complete daily workload with limited supervision.</li></ul>Physical Requirements<ul><li>Visual requirements include: ability to see detail at near range with or without correction.</li><li>Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds.</li><li>Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.</li></ul>Working ConditionsThe duties of this position are mostly performed in a retail store setting. This position maybe exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast-paced work environment.Equipment Used to Perform JobPallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).ContactsHas daily contact with store personnel, customers, and the general public.Are you ready to smile, apply today.Employment is contingent upon the successful completion of a pre employment drug screen.

Hy Vee

Aisles Online Shopper

Calculators

Communication Skills

Copying Machines

Credit Cards

Customer Relations

Customer Support/Service

Electrical Components

Fax Machines

Forklift

Identify Issues

Material Moving

Multitasking

Online Shopping

Operations Management

Order Picking/Packing

Organizational Skills

Pallet Jack

Physical Demands

Presentation/Verbal Skills

Retail Management

Telephone Skills

Time Management

Writing Skills

Hire Recruits

PART_TIME

OTHER

Essential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. • Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in Hutchinson, Kansas, Dillons merged with The Kroger Company in 1983. Today, we're proudly serving Dillons customers in over 60 stores throughout Kansas.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Dillons family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: <ul><li> A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. </li><li> Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. </li><li> Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. </li><li> Valuable associate discounts on purchases, including food, travel, technology and so much more. </li><li> Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. </li><li> Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. </li></ul> For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:<ul><li>Ability to work without supervision</li><li>Ability to read shelf tags</li><li>Basic math skills (i.e., counting, addition, and subtraction)</li><li>Excellent oral/written communication skills</li></ul>Desired Previous Experience:<ul><li>Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier</li></ul>Essential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.• Read and follow directions given in the note section• Ensure quality and freshness of all items chosen• Communicate with customers via a portable phone and respond to calls in a professional and timely manner• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.• Process the orders through the point of sale (POS) system• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock• Maintain organization and cleanliness of staging areas and equipment• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair• Perform required opening and closing procedures• Assist in training new e-Commerce team members• Meet/exceed productivity standards• Ability to work cooperatively in high paced and sometimes stressful environment.• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.• Ability to act with honesty and integrity regarding customer and business information.• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

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Aisles Online Shopper Hy Vee

Online Grocery Pick-Up Clerk Kroger Co.

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