UNKNOWN

FEED

Your goal is to ensure every experience is smooth and enjoyable by assisting with travel arrangements, answering questions, managing updates, and helping clients feel confident throughout their journey. At Nexora Talent, we value personalized service and take pride in helping travelers create memorable experiences through carefully coordinated itineraries and professional support.

As a Online Travel Coordinator, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to ensure every experience is smooth and enjoyable by assisting with travel arrangements, answering questions, managing updates, and helping clients feel confident throughout their journey. You will work closely with travelers to understand their preferences and provide guidance that aligns with their expectations and needs.At Nexora Talent, we value personalized service and take pride in helping travelers create memorable experiences through carefully coordinated itineraries and professional support.Key Responsibilities·Handle incoming inquiries via email, phone, and messaging platforms.·Assist clients with itinerary changes, cancellations, and travel questions.·Provide clear destination information and travel requirement guidance.·Confirm trip details, follow up before departure, and collect feedback after return.·Resolve concerns with empathy, patience, and timely communication.Benefits·Fully remote position with flexible scheduling.·Access to training resources and exclusive travel perks.·Supportive and collaborative team environment.·Opportunities for professional growth within the travel industry.What We’re Looking For·Strong written and verbal communication skills.·Customer service experience preferred but not required.·Excellent attention to detail and organizational skills.·Comfort learning digital tools and systems.·Genuine passion for travel and helping others.

Nexora Talent

Online Travel Coordinator

Communication Skills

Customer Support/Service

Detail Oriented

Online Travel Services

Organizational Skills

People Management

Presentation/Verbal Skills

Team Player

Time Management

Travel Industry

Travel Planning

Willing to Travel

Writing Skills

NinjaGig

OTHER

With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting. This position works closely with Sprouts’ Public Relations and Marketing teams and is an excellent opportunity for someone who thrives in a fast-paced environment and is interested in growing a career in digital communications.

Overview:
Sprouts Farmers Market is looking for an online community coordinator with strong writing skills to join its growing Customer Relations team. This individual will monitor and respond to customer feedback on Sprouts’ social channels, as well as feedback made on store and app review sites. They will create a positive experience for Sprouts’ guests through personalized written communication using approved messaging and responses drafted on the fly using Sprouts’ online voice. Strong writing skills are essential. Response topics will be related to Sprouts’ merchandise, team members, values, policies, store locations, and other areas of the business. While monitoring feedback across Sprouts’ social channels, they will be required to escalate urgent and/or negative situations appropriately through the established protocol. They will contribute to the team’s community management best practices and will provide reporting (qualitative and quantitative) on events that occurred during their shift. This position works closely with Sprouts’ Public Relations and Marketing teams and is an excellent opportunity for someone who thrives in a fast-paced environment and is interested in growing a career in digital communications. 

Essential Functions:
<ul><li>Monitors and engages with company tags/mentions/comments across various online channels, including but not limited to Facebook, Twitter, Instagram, and Google</li><li>Engages with customers by responding to compliments, complaints, suggestions, and inquiries</li><li>Utilizes various software platforms including Sprinklr and Uberall to monitor and respond to social activity and file in ServiceNow CRM requests as appropriate</li><li>Serves as the online voice of Sprouts through prompt, friendly, and knowledgeable service regarding merchandise, team members, policies, store locations, and other areas of the business. </li><li>Manages responses and reporting for Sprouts’ online review channels including Google, My Business, Yelp, Facebook, Apple App Store, and Android Marketplace.</li><li>Identifies and escalates priority issues following the company’s best practice.</li><li>Reports on customer feedback across social media channels.</li><li>Supports company crisis plan when applicable.</li><li>Research when needed to help develop new messages for customers.</li><li>Contributes to the team’s community management best practice.</li><li>Proactively monitors industry trends and best practices while ensuring that Sprouts adheres to accepted industry standards.</li><li>Obtains and evaluates all relevant data to quickly handle complaints and inquiries, must take in data from various sources at times and make quick judgement calls.</li><li>Assist with reporting (qualitative and quantitative) on events that occurred during their shift and communicate the information to night/weekend staff.</li></ul>#LI-CS1

Knowledge, Skills, Abilities and Physical Requirements:
<ul><li>Minimum one-two years of experience in social media, digital marketing, customer relations, public relations, or related field.</li><li>Previous online community experience highly preferred.</li><li>Experience with Sprinklr, ServiceNow, and/or Uberall a plus</li><li>Bachelor’s Degree or Associate Degree in a relevant field required</li><li>Requires high energy, excellent time management skills, and the ability to prioritize and multitask.</li><li>Must enjoy helping people, have a patient, tactful manner and a good memory that allows for recalling priority protocols and product details, policies, and procedures.</li><li>Strong written communication skills and the ability to adequately and completely respond to customer inquiries.</li><li>Strong and quick decision-making and analytical abilities.</li><li>Available nights and weekends as appropriate.</li><li>Ability to utilize appropriate discretion and judgment in dispensing information, which may be susceptible to misunderstanding or misuse.</li><li>Ability to understand the customer’s needs quickly and develop appropriate response strategy.</li></ul>

Benefits:
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:<ul><li style="color:#333333">Competitive pay</li><li style="color:#333333">Sick time plan that you can use to support you or your immediate families health</li><li style="color:#333333">Vacation accrual plan</li><li style="color:#333333">Opportunities for career growth</li><li style="color:#333333">15% discount for you and one other family member in your household on all purchases made at Sprouts</li><li style="color:#333333">Flexible schedules</li><li style="color:#333333">Employee Assistance Program (EAP)</li><li style="color:#333333">401(K) Retirement savings plan with a generous company match</li><li style="color:#333333">Company paid life insurance</li><li style="color:#333333">Contests and appreciation events throughout the year full of prizes, food and fun!</li></ul>Eligibility requirements may apply for the following benefits:<ul><li style="color:#333333">Bonus based on company and/or individual performance</li><li style="color:#333333">Affordable benefit coverage, including medical, dental and vision</li><li style="color:#333333">Health Savings Account with company match</li><li style="color:#333333">Pre-tax Flexible Spending Accounts for healthcare and dependent care</li><li style="color:#333333">Company paid short-term disability coverage</li><li style="color:#333333">Paid parental leave for both mothers and fathers</li><li style="color:#333333">Paid holidays</li></ul>Get Paid Every Day! Sprouts Farmers Market offers DailyPay - if you’re hired as an eligible employee, you’ll be able to transfer the money you’ve already earned at no extra cost, and get it the next business day, for free.  We offer DailyPay so you don’t have to wait for payday to access the money you’ve already worked for. With DailyPay, you can see how much you’ve made every day and you can transfer your money any time before payday.  You can learn more by visiting <a href="https://urldefense.com/v3/__https:/www.dailypay.com/partners/sprouts-farmers-market/__;!!NEfr4fX6ORgI!6O3gZzYEkBSY9HBzGEv2I_-XgIzV5tO092LrA_Rcxu3SfYy9iqcxZF22u-pz3IzukyZvWMWosikZGoNiQ05FezUmxSzpKbA$" rel="noopener nofollow noreferrer" target="_blank">https://www.dailypay.com/partners/sprouts-farmers-market/</a>.

Why Sprouts:
Grow with us!If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting.  Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.  The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary. <div>Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance. </div>California Residents: We collect information in accordance with California law, please see <a href="https://about.sprouts.com/wp-content/uploads/2019/12/CA-Employee-Privacy-Notice.pdf" rel="noopener nofollow noreferrer" style="color:#000000" target="_blank">here</a> for more information.

It's Healthy Living for Less!
An impeccable eye for what's next in nutrition. A continuous drive to go the extra mile. Sprouts Farmers Market works to deliver the best possible shopping experience, helping customers live a healthy lifestyle at an affordable price—not just buy groceries. Sprouts is a healthy grocery store offering fresh, natural and organic foods at great prices. Since 2002, we've been committed to providing our customers with the best-in-class service—and to improving it every day.

This commitment has taken us from a small grocery store in Chandler, Ariz. to the leading food retailer we are today. We're proud to serve customers in 10 states with more than 190 stores. Additionally, we strive to be the ultimate healthy living resource with recipes, how-to videos, wellness webinars and compelling content on sprouts.com. Our social media sites and email subscriptions give customers exclusive access to health tips, product information, and web-only coupons for extra savings. Our money-back guarantee, online experiences and product promotions allow us to serve more customers in fresh, new ways.

We believe food is an industry of innovation, and in that spirit we are flexible, adaptable and responsive. Foods change. Tastes change. Times change. But our commitment to happy, healthy customers will never change.

Sprouts Farmers Market

Online Community Coordinator

Adobe Creative Suite

Analysis Skills

Android Applications

Apple

Best Practices

Customer Relations

Customer Relationship Management (CRM)

Customer/Client Research

Establish Priorities

Facebook

Flexible Spending Accounts

Grocery Stores

Healthcare

Industry Standards

Industry/Trade Analysis

Marketing

Memory Hardware

Multitasking

Online Communities

Online Marketing

Public/Media/Press/Analyst Relations

Reporting Skills

Resolve Customer Issues

ServiceNow

Social Media

Social Media Marketing

Strategic Planning

Twitter

[AW]-iCims

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Online Travel CoordinatorNexora Talent

Online Community CoordinatorSprouts Farmers Market

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