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We are seeking a highly motivated Online Auction and Digital Manager assistant to oversee our online auction operations, help with digital marketing efforts, administrative functions, and social media presence. Caring Transitions of Northern Virginia offers a streamlined support system to help facilitate a less stressful transition, taking care of the details so you can take care of yourself or a loved one.

[Job Title: Online Auction and Digital Manager Location: Northern Virginia (Hybrid Role) Job Type: Part or Full-Time<div align="center" style="text-align:center"><hr align="center"/></div>Company Description: Caring Transitions is the nation's largest and most trusted provider of relocation, downsizing, decluttering, and liquidation of household goods. Regardless of the situation—planned or unexpected—the loss of a loved one or the need to relocate someone can be challenging. The physical challenges and emotional strains can be overwhelming enough without the added stress of life’s unexpected events. Caring Transitions of Northern Virginia offers a streamlined support system to help facilitate a less stressful transition, taking care of the details so you can take care of yourself or a loved one. Our goal is to reduce the stress associated with these life-changing events.<div align="center" style="text-align:center"><hr align="center"/></div>Why Work Here? Join our compassionate and mission-driven team as we help seniors and families transition into new homes and liquidate cherished items with care and respect. Every day, we make a difference in people’s lives by preserving memories, simplifying challenging transitions, and supporting those in need. If you're organized, tech-savvy, and want to use your skills for a greater purpose, this role is for you.<div align="center" style="text-align:center"><hr align="center"/></div>Position Summary: We are seeking a highly motivated Online Auction and Digital Manager assistant to oversee our online auction operations, help with digital marketing efforts, administrative functions, and social media presence. This is a key role that supports the day-to-day functioning and long-term growth of our business. Substantial growth opportunity.<div align="center" style="text-align:center"><hr align="center"/></div>Key Responsibilities: Auction Management:<ul><li style="margin-bottom:11px">Coordinate and manage all aspects of our online auction process, including item intake, cataloging, photography, and auction setup.</li><li style="margin-bottom:11px">Collaborate with team members to ensure accurate and appealing product descriptions and condition reports.</li><li style="margin-bottom:11px">Upload and manage auction listings on platforms like CTBIDS, E-BAY and Facebook.</li><li style="margin-bottom:11px">Monitor auction progress, manage closing procedures, and support post-auction activities such as invoicing, pick-up and shipping.</li><li style="margin-bottom:11px">Bonus for help developing new and current marketing initiatives. </li></ul>Digital and Web Management:<ul><li style="margin-bottom:11px">Help maintain and update company websites with current inventory, auction dates, and promotions.</li><li style="margin-bottom:11px">Optimize listings and site content for SEO and user experience.</li><li style="margin-bottom:11px">Work with design and marketing tools to ensure high-quality digital presentations.</li><li style="margin-bottom:11px">Track website and auction performance using analytics tools provided prepare reports.</li></ul>Administrative Support:<ul><li style="margin-bottom:11px">Provide general administrative support assistance to the leadership teams when called upon, including scheduling, file organization, and data entry.</li><li style="margin-bottom:11px">Help maintain internal databases, customer contact lists, and client records.</li><li style="margin-bottom:11px">Assist with shipping logistics, vendor coordination, and client communications.</li><li style="margin-bottom:11px">Help answer phones, respond to emails, and support client inquiries in a timely and professional manner.</li></ul>Social Media Management:<ul><li style="margin-bottom:11px">Plan, create, and publish engaging content across platforms such as Instagram, Facebook, google and LinkedIn.</li><li style="margin-bottom:11px">Promote upcoming auctions, estate sales, highlight featured items, and share client success stories.</li><li style="margin-bottom:11px">Engage with followers, become an influencer, respond to comments/messages, and grow our online community of interest.</li><li style="margin-bottom:11px">Monitor analytics to refine content strategy and maximize engagement.</li></ul><div align="center" style="text-align:center"><hr align="center"/></div>Qualifications:<ul><li style="margin-bottom:11px">2+ years of experience in online auctions, digital marketing, or administrative coordination (experience in art/antiques or resale industry is a plus).</li><li style="margin-bottom:11px">Proficient in other auction platforms, CMS, social media tools, and Microsoft Office Suite.</li><li style="margin-bottom:11px">Strong written and verbal communication skills.</li><li style="margin-bottom:11px">Experience with social media marketing and content creation.</li><li style="margin-bottom:11px">Exceptional organizational skills and ability to manage multiple projects simultaneously.</li><li style="margin-bottom:11px">Comfortable working both independently and in a team environment.</li><li style="margin-bottom:11px">Based in or able to commute to Northern Virginia (hybrid schedule available).</li></ul><div align="center" style="text-align:center"><hr align="center"/></div>Preferred Skills:<ul><li style="margin-bottom:11px">Knowledge of art, antiques, vintage, or collectibles is desirable.</li><li style="margin-bottom:11px">Experience using CRM, inventory and/or project management systems desirable.</li><li style="margin-bottom:11px">Basic photo editing or photography experience.</li><li style="margin-bottom:11px">Understanding of SEO and web traffic metrics.</li></ul><div align="center" style="text-align:center"><hr align="center"/></div>Compensation & Benefits:<ul><li style="margin-bottom:11px">Competitive salary and bonus based on experience</li><li style="margin-bottom:11px">Flexible hybrid schedule, either in-office or remote</li><li style="margin-bottom:11px">Supportive team environment</li><li style="margin-bottom:11px">Opportunity to make a meaningful impact on people’s lives\</li><li style="margin-bottom:11px">Opportunity to rapidly advance through positions of increased responsibility.</li></ul><div align="center" style="text-align:center"><hr align="center"/></div>To Apply: Please submit your resume, a short cover letter, and any relevant portfolio or social media samples to be considered. Send to:  Terry Kern Caring Transitions of Northern Virginiatkern@caringtransitions.netPowered by JazzHR

Caring Transitions

Online Auction and Digital Manager

Administrative Skills

Billing

Business Growth

Cataloguing

Communication Skills

Content Development

Content Management Systems (CMS)

Customer Relationship Management (CRM)

Customer Support/Service

Data Entry

Database Administration

Editing

Facebook

Internet Auction Software

Inventory Management

Leadership

LinkedIn

Logistics

Marketing

Microsoft Office

Multiplatform/Cross-Platform

Multitasking

Online Communities

Online Marketing

Organizational Skills

Performance Analysis

Photography

Presentation/Verbal Skills

Project/Program Management

Reporting Skills

Right-Sizing

Sales

Search Engine Optimization (SEO)

Social Media

Social Media Marketing

Telephone Skills

Time Management

User Interface/Experience (UI/UX)

Web Analytics

Web Site Monitoring

Website Management

Website Traffic

Writing Skills

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This includes but is not limited to the following: generating virtual or in-person qualified appointments to visit a community assisting in a sale from a customer who started online , and serving as the first point of contact to deliver a luxury customer experience from a customer’s first interaction through handing the customer over to the onsite sales team. Customer ServiceProvide customers an exceptional experience who contact us through online lead forms, chat or phone calls, building relationships and learning about the customer’s story.

<h4>Overview</h4>Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 markets. We’re the country’s premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers. From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all. Toll Brothers, America’s leading luxury home builder, seeks an Online Sales Consultant to manage all aspects of online sales for our operations in Virginia. This position will be based at our in office located in Reston, Virginia. The Online Sales Consultant is responsible for managing all aspects of online sales and internet lead interactions to achieve Company conversion goals. This includes but is not limited to the following: generating virtual or in-person qualified appointments to visit a community  assisting in a sale from a customer who started online , and serving as the first point of contact to deliver a luxury customer experience from a customer’s first interaction through handing the customer over to the onsite sales team.  What are the primary responsibilities?<ul><li>Set Appointments to Generate Traffic<ul><li>Quickly respond to computer generated leads in a Toll brand appropriate manner </li><li>Qualify leads, schedule customer visits to the community and complete a handoff to the onsite sales team </li><li>Utilize phone, email and texting programs to contact leads from all available channels</li><li>Conduct regular follow-up on a personal level based on lead rating and interest</li><li>Partner with the onsite sales team to help drive internet lead conversion to appointment</li><li>Conduct regular prospecting thrrough campaigns and other appointment setting activities </li></ul></li><li>Drive Results<ul><li>Proactively manage digital library with information to provide customers on products, features, neighborhoods, and amenities </li><li>Monitor community websites to maintain accuracy</li><li>Virtually demonstrate model home, community/floorplan features and homesites to customers through the Toll Brothers website</li><li>Maintain an FAQ for all communities covered as a quick resource</li><li>Visit all communities to learn firsthand the unique selling propositions, home designs, home sites, location, surrounding area and amenities</li><li>Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. to complete business needs and update our customer information</li><li>Prepare and present project review forms for all divisions covered as needed</li><li>Provide weekly comments/insights for the future community and online sales weekly sales reports</li><li>Attend and participate in sales meetings, future community start up meetings, and monthly marketing meetings as needed</li><li>Visit communities monthly within your assigned geographic territory </li></ul></li><li>Customer Service<ul><li>Provide customers an exceptional experience who contact us through online lead forms, chat or phone calls, building relationships and learning about the customer’s story</li><li>Re-direct callers and web customers to the correct department within the company when necessary</li><li>Provide general overview of the new home building process and set expectations on the next steps</li><li>Coordinate with the marketing team to nurture and build interest for Coming Soon community leads database</li><li>Survey customers and update customer records based on their response</li><li>Follow up after visit to ensure the community was a fit or provide another option</li><li>Maintain chat availability on TollBrothers.com for easy access for customers</li><li>Send congratulations video email to customers once agreement is reported</li></ul></li></ul>This is an excellent opportunity to joine one of the nation's most respected Fortune 500 companies!<h4>Qualifications</h4>Does this describe you?<ul><li>Focus on the customer through: <ul><li>Understanding of the customer needs and Toll Brothers offerings to create win-win solutions</li><li>Builds business partnerships as a trusted advisor relationship</li></ul></li><li>Selling: uses sales techniques to develop leads and gain customer commitment</li><li>Collaboration: ability to work with and learn from internal partners (Onsite Sales, Marketing, Operations) across multiple departments to serve the customer and generate sales</li><li>Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease</li><li>Willingness to take on additional responsibilities outside the scope of your job duties</li></ul>Do you have these qualifications?<ul><li>Essential: <ul><li>2+ years sales or customer service experience</li><li>Excellent written and verbal communication skills</li><li>Solid planning and multi-tasking skills</li><li>Real Estate license is required in some states</li><li>Weekend availability is required </li><li>Maintains a full-time, 5-day work week </li><li>Travel may be required based on areas of coverage</li><li>Must reside within areas of coverage </li></ul></li></ul><ul><li>Preferred: <ul><li>Bachelor’s degree</li><li>3+ years new home sales experience</li><li>New home construction knowledge </li><li>CRM knowledge</li></ul></li></ul>We offer an excellent compensation and benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, and much more! Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry! APPLY ONLINE TODAY! Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.

At Toll Brothers, we build more than homes; we build communities. Trusted since 1967, we've been building communities in picturesque settings where luxury meets convenience, and where neighbors become lifelong friends.
 
Toll Brothers is currently building in 19 states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Pennsylvania, Texas,VA, and Washington, as well as in the District of Columbia.
 
Toll Brothers is the nation's premier builder of luxury homes and is a publicly owned company whose stock is listed on the New York Stock Exchange (NYSE:TOL).

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Online Auction and Digital Manager Caring Transitions

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