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Life at NVR: As the parent company of Ryan Homes, NVHomes and Heartland Homes, NVR is committed to your success and we will give you the tools, training, and industry knowledge you need to excel and thrive. Direct management of web leads and offer prompt follow up (via phone, email & text) with your region's online inquiries to help achieve NVR's sales plans.

Online Sales ManagerJob Category Sales / MarketingMarket Location NC - Charlotte areaLocation NC - CharlotteApply Now (Are you a driven sales professional who is looking to make an impact? As an Online Sales Manager for Ryan Homes, an NVR brand, you'll be an integral part of the region's sales team. You'll be the liaison between online leads and the community sales team. Your knack for discovering details, building excitement, and scheduling qualified appointments with interested prospects will lead to incremental sales. Your ability to provide a superior level of customer service that creates loyal NVR customers will help you excel.Primary Responsibilities<ul><li>Direct management of web leads and offer prompt follow up (via phone, email & text) with your region's online inquiries to help achieve NVR's sales plans.</li><li>Utilize the systems and tools provided to update customer details and preferences.</li><li>Be knowledgeable on all active and upcoming communities to effectively identify the best community to meet the customers' needs.</li><li>Pre-qualify and assess needs of all customers to match them with appropriate NVR communities.</li><li>Remain knowledgeable on product availability and general pricing to clearly communicate to the customers.</li><li>Create an exceptional customer experience.</li><li>Set sales appointments for customers with community based sales team.</li><li>Provide feedback to the Marketing and Sales teams regarding web lead quality and trends identified through the follow up process.</li><li>Visit communities periodically to foster collaboration with the sales team and to gain valuable trends and insights to improve our customer experience and lead conversion</li><li>This position will require working evening hours and weekend hours. This is a 40 hour a week position.</li></ul>Qualifications<ul><li>2 years experience in lead management or sales</li><li>Strong planning & organizational skills</li><li>Excellent oral & written communication skills</li><li>Strong computer skills & working knowledge of lead management systems</li><li>Bachelor's degree preferred</li></ul>Life at NVR:As the parent company of Ryan Homes, NVHomes and Heartland Homes, NVR is committed to your success and we will give you the tools, training, and industry knowledge you need to excel and thrive. Our management team is tenured and talented, nearly 80% of them promoted from within, so you will have mentors who can share their knowledge, and provide career guidance and encouragement.NVR offers traditional benefits, among the best in the industry. In addition, we offer all employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you!View more about our exceptional culture and comprehensive benefits at .We are an Equal Opportunity Employer.Drug Testing and Credit Check are required.Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship.

Online Sales Manager

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Customer Experience

Customer Support/Service

Customer/Client Research

Follow Through

Lead Management

Marketing

Mentoring

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HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.

Job SummaryThe Customer Care Business Online Specialist is the primary contact for Business Online Banking customers. The position will take incoming calls, make outbound calls, return voicemails, and send and respond to emails.  The incumbent will provide customer support for routine and complex issues for many services, including but not limited to: Consumer online banking, loan questions, debit card questions/issues, online account opening, general loan servicing, and general account questions.Key Responsibilities / Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Provide customer support for routine to complex issues for several services, including consumer online banking, loan questions, debit card questions/issues, online account opening, and general account questions.</li><li>Take incoming calls, make outbound calls, and return voicemails.</li><li>Resolve customer issues involving bank products and services.</li><li>Record customer inquiries by documenting inquiry and response in customers’ accounts.</li><li>Identify potential leads to forward to Sales teams.</li><li>Collaborate with other Customer Care team members to improve customer service.</li><li>Inform customers of new bank products and services and make recommendations based on their needs.</li><li>Show patience and a caring attitude with all customers. Assist the Customer Care team as a subject matter expert for the department.</li><li>Troubleshoot and guide business customers through their day-to-day capture and upload of data files to HomeTrust Bank.</li><li>Provide basic troubleshooting of Mac/PC software compatibility issues.</li><li>Provie basic troubleshooting of check scanners.</li><li>Maintain confidentiality and security of sensitive information.</li><li>Adhere to all corporate policies and procedures, Federal and State regulations, and laws.</li><li>Complete all mandatory annual compliance training.</li><li>Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.</li><li>Perform other duties and special projects as assigned.</li></ul>Job RequirementsEducation:<ul><li>High school diploma or equivalent required.</li></ul>Required:<ul><li>1-2 years of call center experience in banking.</li><li>Strong understanding of Digital Banking systems, including internet browsers and Smartphone technologies</li><li>Experience assisting customers with business banking services and solutions.</li><li>Experience with troubleshooting techniques and guiding customers to solutions.</li></ul>Preferred:<ul><li>Experience with ACH, Wires, and Positive Pay.</li><li>Experience with Commercial Center/Business Center.</li></ul>About HomeTrust BankHomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization. Work Environment, Physical Requirements  The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.<ul><li>This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.</li><li>Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.</li><li>Physical activity requiring reaching, sifting, lifting to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.</li><li>The employee will frequently communicate and must be able to exchange accurate information with others.</li><li>The employee may need to move around their office to attend meetings and to access files, machinery, or other job-related tools.</li></ul>DISCLAIMER:  HomeTrust Bank is an evolving company.  As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the <a href="https://www.eeoc.gov/poster" rel="nofollow">Know Your Rights</a> notice from the Department of Labor.

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Online Sales Manager NVR

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