UNKNOWN

ADAPTED_NOW

This includes but is not limited to the following: generating virtual or in-person qualified appointments to visit a community assisting in a sale from a customer who started online , and serving as the first point of contact to deliver a luxury customer experience from a customer’s first interaction through handing the customer over to the onsite sales team. Customer ServiceProvide customers an exceptional experience who contact us through online lead forms, chat or phone calls, building relationships and learning about the customer’s story.

<h4>Overview</h4>Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 markets. We’re the country’s premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers. From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all. Toll Brothers, America’s leading luxury home builder, seeks an Online Sales Consultant to manage all aspects of online sales for our operations in Michigan. This position will be based at our in office located in Novi, Michigan. The Online Sales Consultant is responsible for managing all aspects of online sales and internet lead interactions to achieve Company conversion goals. This includes but is not limited to the following: generating virtual or in-person qualified appointments to visit a community  assisting in a sale from a customer who started online , and serving as the first point of contact to deliver a luxury customer experience from a customer’s first interaction through handing the customer over to the onsite sales team.  What are the primary responsibilities?<ul><li>Set Appointments to Generate Traffic<ul><li>Quickly respond to computer generated leads in a Toll brand appropriate manner </li><li>Qualify leads, schedule customer visits to the community and complete a handoff to the onsite sales team </li><li>Utilize phone, email and texting programs to contact leads from all available channels</li><li>Conduct regular follow-up on a personal level based on lead rating and interest</li><li>Partner with the onsite sales team to help drive internet lead conversion to appointment</li><li>Conduct regular prospecting thrrough campaigns and other appointment setting activities </li></ul></li><li>Drive Results<ul><li>Proactively manage digital library with information to provide customers on products, features, neighborhoods, and amenities </li><li>Monitor community websites to maintain accuracy</li><li>Virtually demonstrate model home, community/floorplan features and homesites to customers through the Toll Brothers website</li><li>Maintain an FAQ for all communities covered as a quick resource</li><li>Visit all communities to learn firsthand the unique selling propositions, home designs, home sites, location, surrounding area and amenities</li><li>Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. to complete business needs and update our customer information</li><li>Prepare and present project review forms for all divisions covered as needed</li><li>Provide weekly comments/insights for the future community and online sales weekly sales reports</li><li>Attend and participate in sales meetings, future community start up meetings, and monthly marketing meetings as needed</li><li>Visit communities monthly within your assigned geographic territory </li></ul></li><li>Customer Service<ul><li>Provide customers an exceptional experience who contact us through online lead forms, chat or phone calls, building relationships and learning about the customer’s story</li><li>Re-direct callers and web customers to the correct department within the company when necessary</li><li>Provide general overview of the new home building process and set expectations on the next steps</li><li>Coordinate with the marketing team to nurture and build interest for Coming Soon community leads database</li><li>Survey customers and update customer records based on their response</li><li>Follow up after visit to ensure the community was a fit or provide another option</li><li>Maintain chat availability on TollBrothers.com for easy access for customers</li><li>Send congratulations video email to customers once agreement is reported</li></ul></li></ul>This is an excellent opportunity to joine one of the nation's most respected Fortune 500 companies!<h4>Qualifications</h4>Does this describe you?<ul><li>Focus on the customer through: <ul><li>Understanding of the customer needs and Toll Brothers offerings to create win-win solutions</li><li>Builds business partnerships as a trusted advisor relationship</li></ul></li><li>Selling: uses sales techniques to develop leads and gain customer commitment</li><li>Collaboration: ability to work with and learn from internal partners (Onsite Sales, Marketing, Operations) across multiple departments to serve the customer and generate sales</li><li>Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease</li><li>Willingness to take on additional responsibilities outside the scope of your job duties</li></ul>Do you have these qualifications?<ul><li>Essential: <ul><li>2+ years sales or customer service experience</li><li>Excellent written and verbal communication skills</li><li>Solid planning and multi-tasking skills</li><li>Real Estate license is required in some states</li><li>Weekend availability is required </li><li>Maintains a full-time, 5-day work week </li><li>Travel may be required based on areas of coverage</li><li>Must reside within areas of coverage </li></ul></li></ul><ul><li>Preferred: <ul><li>Bachelor’s degree</li><li>3+ years new home sales experience</li><li>New home construction knowledge </li><li>CRM knowledge</li></ul></li></ul>We offer an excellent compensation and benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, and much more! Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry! APPLY ONLINE TODAY! Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.

At Toll Brothers, we build more than homes; we build communities. Trusted since 1967, we've been building communities in picturesque settings where luxury meets convenience, and where neighbors become lifelong friends.
 
Toll Brothers is currently building in 19 states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Pennsylvania, Texas,VA, and Washington, as well as in the District of Columbia.
 
Toll Brothers is the nation's premier builder of luxury homes and is a publicly owned company whose stock is listed on the New York Stock Exchange (NYSE:TOL).

Toll Brothers, Inc.

Online Sales Consultant

Business Development

Campaigns

Communication Skills

Customer Experience

Customer Relations

Customer Relationship Management (CRM)

Customer Support/Service

Develop Methodologies

Fortune 500 Customers

Frequently Asked Questions (FAQ)

Genetics

Interest Rates

Lead Generation

Market Surveys

Marketing

Microsoft Office

Multitasking

Online Communities

Partner Sales

Pivotal CRM

Presentation/Verbal Skills

Product Pricing

Real Estate

Residential Construction

Revenue Growth

Revenue/Sales Reporting

Sales

Sales Prospecting

Sales Qualification

Salesforce.com

Short Messaging Service (SMS)

Startup

Team Player

Web Site Monitoring

Website Conversion

Willing to Travel

Writing Skills

eCommerce Sales

Toll Brothers Inc.

PART_TIME

FEED

OTHER

Essential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. • Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: <ul><li> A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. </li><li> Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. </li><li> Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. </li><li> Valuable associate discounts on purchases, including food, travel, technology and so much more. </li><li> Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. </li><li> Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. </li></ul> For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:<ul><li>Ability to work without supervision</li><li>Ability to read shelf tags</li><li>Basic math skills (i.e., counting, addition, and subtraction)</li><li>Excellent oral/written communication skills</li></ul>Desired Previous Experience:<ul><li>Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier</li></ul>Essential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.• Read and follow directions given in the note section• Ensure quality and freshness of all items chosen• Communicate with customers via a portable phone and respond to calls in a professional and timely manner• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.• Process the orders through the point of sale (POS) system• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock• Maintain organization and cleanliness of staging areas and equipment• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair• Perform required opening and closing procedures• Assist in training new e-Commerce team members• Meet/exceed productivity standards• Ability to work cooperatively in high paced and sometimes stressful environment.• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.• Ability to act with honesty and integrity regarding customer and business information.• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

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Online Sales Consultant Toll Brothers, Inc.

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