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Instructors work in a blended, project based learning educational setting providing online instruction, support, and assessment help in areas of certification and expertise with students guiding them in developing and completing curriculum projects that meet Michigan content expectations. This position description has been prepared to define the general duties of the position, provide examples of work and to detail the required knowledge, skills and ability as well as the acceptable experience and training for the position.

HOUR

Position Type: WAVE Program/Online Content Specialist Date Posted: 11/19/2025 Location: WAVE-WEOC Date Available: 12/01/2025 Closing Date: 12/19/2025 District: Washtenaw Education Consortium Spanish WEOC-WAVE Online Content Specialist/Coach Middle/High School Certification SUMMARY: The content specialist/coach position facilitates learning gains with at-risk teenagers and ensures their success at earninga high school diploma. Instructors work in a blended, project based learning educational setting providing online instruction, support, and assessment help in areas of certification and expertise with students guiding them in developing and completing curriculum projects that meet Michigan content expectations. In addition, collaboration will take place on a regular basis with other instructional staff. This instructional position is a part time hourly position covering a year-round school schedule. Certificate Areas Needed Spanish ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned.) <ul><li>Work one-on-one or in small groups with at-risk middle and high school students.</li><li>Instruct in certified content areas online.</li><li>Provide virtual tutoring in various subjects and assisting students as needed using chat, videoconferencing and email.</li><li>Keep up-to-date with subjects that will be taught.</li><li>Develop and update curriculum.</li><li>Collaborate regularly with other staff members.</li><li>Attend required meetings, trainings and participate in professional development.</li><li>Maintain records (i.e., student work and learning plans).</li><li>Grade and guide student work.</li><li>Identify the interests and talents of the students to develop contexts in which they can expand their skills.</li><li>Encourage students to contribute to online learning communities and engage with the curriculum.</li><li>Professional and predictable online engagement</li><li>Regular and predictable online attendance.</li></ul>SUPERVISORY RESPONSIBILITIES: N/A. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Alternative requirements that may be appropriate and acceptable to the Board of Education may be considered. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE<ul><li>Michigan Teaching Certificate (non-expired)</li><li>Possess a solid command of the course material.</li><li>Possess skills identified by the National Educational Technology Standards for Teachers. (They reflect the basic technology skills that every educator should possess.)</li><li>Experience with online or blended learning.</li><li>Computer literacy required; experience using Apple products (iMac, MacBooks, etc) a plus.</li><li>Highly dependable, must have excellent communication skills.</li><li>Excellent organizational and time management skills.</li><li>Must have personal warmth and approachability.</li><li>Committed to being a team player.</li><li>Great customer service skills.</li></ul>LANGUAGE SKILLS:<ul><li>Ability to read, analyze and interpret general educational periodicals, professional journals, or governmental regulations.</li><li>Ability to write reports, business correspondence and procedural manuals.</li><li>Ability to speak effectively before groups of customers or employees of an organization.</li><li>Ability to read, analyze and interpret periodicals and professional journals.</li><li>Ability to effectively present information and respond to questions from groups of educators, students and the general public.</li></ul>INTERPERSONAL SKILLS:<ul><li>Ability to establish and maintain effective working relationships with all staff and students.</li><li>Proclivity to persevere and demonstrate a sense of efficacy.</li></ul>TECHNICAL SKILLS:<ul><li>Ability to utilize District technology and work to maintain proficiency, as required skill sets change with technology and/or the needs of the District.</li><li>Ability to use a personal computer (PC) or MAC in a networked environment to utilize the Internet and other electronic communications mechanisms.</li><li>Knowledge of productivity applications such as Microsoft Office (word processing, spreadsheets, database and presentation software) is required.</li><li>Ability to use computer technology for research, data management, communications and other instruction.</li></ul>MATHEMATICAL SKILLS:<ul><li>Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.</li><li>Ability to compute rate, ratio and percent and to draw and interpret bar graphs.</li></ul>REASONING ABILITY:<ul><li>Highly proficient in subject areas of: reasoning, problem solving, organizational dynamics and emotional intelligence.</li><li>Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.</li><li>Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</li></ul> PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to bend and or twist at the trunk more than the average person. The employee is continuously repeating the same hand, arm or finger motion many times. The employee is frequently required to talk or hear. Specific vision abilities required by this job include close vision, distant vision and the ability to adjust focus. The position requires the individual to sometimes work irregular or extended work hours and meet multiple demands from several people. ENVIRONMENTAL ADAPTABILITY: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is quiet to loud depending upon the activity in the particular part of the day. Occasionally the employee may be required to be outdoors for a short period of time, and therefore subject to varying weather conditions, for purposes of accomplishing the essential functions of this job. FUNCTIONS OF POSITION DESCRIPTION: This position description has been prepared to define the general duties of the position, provide examples of work and to detail the required knowledge, skills and ability as well as the acceptable experience and training for the position. The description is not intended to limit or modify the right of any supervisor to assign, direct and control the duties of employees under supervision. The WISD retains and reserves any and all rights to change, modify, amend, add to or delete from any portion of this description in its sole judgment. This position description is not a contract for employment. The Washtenaw Educational Opportunities Consortium is an equal opportunity employer, in compliance with the Americans with Disabilities Act. The District will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. TERMS: This instructional position is a part time, hourly position covering a year-round school schedule. Must complete required background check. Rate of pay $26/hour.

Washtenaw Intermediate School District

Spanish WEOC-WAVE Online Content Specialist/Coach

Americans with Disabilities Act (ADA)

Analysis Skills

Apple

Apple Macs

Apple iMac

Business Writing

Child and Youth Services

Coaching

Communication Skills

Computer Skills

Concrete

Customer Support/Service

Data Management

Employee Relations

Government Regulations

High School Diploma

Interpersonal Skills

Mathematics

Microsoft Office

Online Communities

Online Training

Organizational Skills

PC (Personal Computer) Systems

People Management

Physical Demands

Presentation Software

Presentation/Verbal Skills

Problem Solving Skills

Record Keeping

Reporting Skills

Risk

Secondary School

Spreadsheets

Staff Training

Team Player

Technical Research

Time Management

Training/Teaching

Training/Teaching Curriculum

Videoconferencing

Word Processing

Writing Skills

eLearning

Hire Recruits

ADAPTED_NOW

This includes but is not limited to the following: generating virtual or in-person qualified appointments to visit a community assisting in a sale from a customer who started online , and serving as the first point of contact to deliver a luxury customer experience from a customer’s first interaction through handing the customer over to the onsite sales team. Customer ServiceProvide customers an exceptional experience who contact us through online lead forms, chat or phone calls, building relationships and learning about the customer’s story.

<h4>Overview</h4>Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 markets. We’re the country’s premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers. From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all. Toll Brothers, America’s leading luxury home builder, seeks an Online Sales Consultant to manage all aspects of online sales for our operations in Michigan. This position will be based at our in office located in Novi, Michigan. The Online Sales Consultant is responsible for managing all aspects of online sales and internet lead interactions to achieve Company conversion goals. This includes but is not limited to the following: generating virtual or in-person qualified appointments to visit a community  assisting in a sale from a customer who started online , and serving as the first point of contact to deliver a luxury customer experience from a customer’s first interaction through handing the customer over to the onsite sales team.  What are the primary responsibilities?<ul><li>Set Appointments to Generate Traffic<ul><li>Quickly respond to computer generated leads in a Toll brand appropriate manner </li><li>Qualify leads, schedule customer visits to the community and complete a handoff to the onsite sales team </li><li>Utilize phone, email and texting programs to contact leads from all available channels</li><li>Conduct regular follow-up on a personal level based on lead rating and interest</li><li>Partner with the onsite sales team to help drive internet lead conversion to appointment</li><li>Conduct regular prospecting thrrough campaigns and other appointment setting activities </li></ul></li><li>Drive Results<ul><li>Proactively manage digital library with information to provide customers on products, features, neighborhoods, and amenities </li><li>Monitor community websites to maintain accuracy</li><li>Virtually demonstrate model home, community/floorplan features and homesites to customers through the Toll Brothers website</li><li>Maintain an FAQ for all communities covered as a quick resource</li><li>Visit all communities to learn firsthand the unique selling propositions, home designs, home sites, location, surrounding area and amenities</li><li>Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. to complete business needs and update our customer information</li><li>Prepare and present project review forms for all divisions covered as needed</li><li>Provide weekly comments/insights for the future community and online sales weekly sales reports</li><li>Attend and participate in sales meetings, future community start up meetings, and monthly marketing meetings as needed</li><li>Visit communities monthly within your assigned geographic territory </li></ul></li><li>Customer Service<ul><li>Provide customers an exceptional experience who contact us through online lead forms, chat or phone calls, building relationships and learning about the customer’s story</li><li>Re-direct callers and web customers to the correct department within the company when necessary</li><li>Provide general overview of the new home building process and set expectations on the next steps</li><li>Coordinate with the marketing team to nurture and build interest for Coming Soon community leads database</li><li>Survey customers and update customer records based on their response</li><li>Follow up after visit to ensure the community was a fit or provide another option</li><li>Maintain chat availability on TollBrothers.com for easy access for customers</li><li>Send congratulations video email to customers once agreement is reported</li></ul></li></ul>This is an excellent opportunity to joine one of the nation's most respected Fortune 500 companies!<h4>Qualifications</h4>Does this describe you?<ul><li>Focus on the customer through: <ul><li>Understanding of the customer needs and Toll Brothers offerings to create win-win solutions</li><li>Builds business partnerships as a trusted advisor relationship</li></ul></li><li>Selling: uses sales techniques to develop leads and gain customer commitment</li><li>Collaboration: ability to work with and learn from internal partners (Onsite Sales, Marketing, Operations) across multiple departments to serve the customer and generate sales</li><li>Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease</li><li>Willingness to take on additional responsibilities outside the scope of your job duties</li></ul>Do you have these qualifications?<ul><li>Essential: <ul><li>2+ years sales or customer service experience</li><li>Excellent written and verbal communication skills</li><li>Solid planning and multi-tasking skills</li><li>Real Estate license is required in some states</li><li>Weekend availability is required </li><li>Maintains a full-time, 5-day work week </li><li>Travel may be required based on areas of coverage</li><li>Must reside within areas of coverage </li></ul></li></ul><ul><li>Preferred: <ul><li>Bachelor’s degree</li><li>3+ years new home sales experience</li><li>New home construction knowledge </li><li>CRM knowledge</li></ul></li></ul>We offer an excellent compensation and benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, and much more! Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry! APPLY ONLINE TODAY! Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.

At Toll Brothers, we build more than homes; we build communities. Trusted since 1967, we've been building communities in picturesque settings where luxury meets convenience, and where neighbors become lifelong friends.
 
Toll Brothers is currently building in 19 states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Pennsylvania, Texas,VA, and Washington, as well as in the District of Columbia.
 
Toll Brothers is the nation's premier builder of luxury homes and is a publicly owned company whose stock is listed on the New York Stock Exchange (NYSE:TOL).

Toll Brothers, Inc.

Online Sales Consultant

Business Development

Campaigns

Customer Experience

Customer Relations

Customer Relationship Management (CRM)

Develop Methodologies

Fortune 500 Customers

Frequently Asked Questions (FAQ)

Genetics

Interest Rates

Lead Generation

Market Surveys

Marketing

Multitasking

Partner Sales

Pivotal CRM

Product Pricing

Real Estate

Residential Construction

Revenue Growth

Revenue/Sales Reporting

Sales

Sales Prospecting

Sales Qualification

Salesforce.com

Short Messaging Service (SMS)

Startup

Web Site Monitoring

Website Conversion

Willing to Travel

eCommerce Sales

Toll Brothers Inc.

Resolve Tier II LMS tickets with expedited solutions while meeting WCC\u2019s service level agreements accordingly increase skills competencies, as assigned, in the areas pertaining to the use of LMS and 3rd party instructional software and design tools Work collaboratively with the Faculty Online Support team for solution implementation, task coverage and completion Communicate regular updates to the Director, Online Technologies indicating volume, trends and opportunities for software issues or training opportunities. Position Summary: The Part time Faculty Online Support will work in collaboration with the Center for Interactive Teaching & Learning\u2019s (CITL) Faculty Online Support team to provide customized faculty and student support for instructional technology media that relates to the Learning Management System (LMS), Canvas, and other 3rd party instructional tools.

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Apply for this JobPlease see Special Instructions for more details.
Our college strives to make a positive difference in people\u2019s lives through accessible and excellent educational programs and services.Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.Washtenaw Community College is an Equal Opportunity Employer.Posting DetailsPosting Details (Default Section)Posting Number:
0603746Position Title:
PT Faculty Online SupportPosition is:
Part TimePosition Type:
Staff Position (Full Time/Part Time)Department/Ofc.:
InstructionPosition Description:Picture Yourself here!Why Join WCC?An inclusive, welcoming environment for our students, faculty & staffWCC tuition waiver of 3 credit hours per semester
Retirement options and flexible schedules available
Great Discounts at WCC\u2019s Health & Fitness Center, Barnes & Noble Bookstore and more!
Check out our Part Time Benefits herePosition Summary:
The Part time Faculty Online Support will work in collaboration with the Center for Interactive Teaching & Learning\u2019s (CITL) Faculty Online Support team to provide customized faculty and student support for instructional technology media that relates to the Learning Management System (LMS), Canvas, and other 3rd party instructional tools. Essential Job Duties and Responsibilities:
Scheduled and drop-in faculty and student support for:LMS instructional and technical needs
Other 3rd party instructional technology tools associated with the LMSResolve Tier II LMS tickets with expedited solutions while meeting WCC\u2019s service level agreements accordingly
increase skills competencies, as assigned, in the areas pertaining to the use of LMS and 3rd party instructional software and design tools
Work collaboratively with the Faculty Online Support team for solution implementation, task coverage and completion
Communicate regular updates to the Director, Online Technologies indicating volume, trends and opportunities for software issues or training opportunities. Assist with Online Learning semester operations
Conduct and support accessibility reviews for best practices of ADA, Universal Design for Learning (UDL) and/or WCAG compliance standards.
Provide support for management and maintenance of LMS course sites.
Proficient use of helpdesk software, including the ability to look up hardware, software, and user information in helping resolve issues.
Work collaboratively with the WCC instructional designers, video specialists, and media specialists to efficiently resolve online course problem
Communicate effectively and efficiently with all tiers of help/support staff
Attend team, departmental and division meetings
Regular attendance on campus is required for this position
Other duties as assigned.
Hours/Schedule:This position will work varying hours 20-25 hours per week\u2014, morning, day, evening and/or weekend hours. May be asked to cover other shifts.Minimum Qualifications:
Minimum Required Knowledge, Skills and Abilities:
Associates Degree or higher and two (2) years\u2019 experience working with a technology platform (i.e. LMS), OR equivalent combination of education and technology experience.
Intermediate skills in MS Office.
Help desk experience and/or customer service/training experience combination.
Effective communication and customer service skills.
Active listening competencies
Ability to learn new software tools and higher-education instructional language.
Ability to work with autonomy, and within a team unit.
Ability to work varying hours 20-25 hours per week\u2014, morning, day, evening and/or weekend hours.Preferred Qualifications:
Additional Preferred Qualifications:
Experience directly supporting higher education faculty.
Learning Management System (LMS) experience.Posting Date:
09/29/2025Closing Date:Open Until Filled
YesSpecial Instructions to Applicants:
Our college strives to make a positive difference in people\u2019s lives through accessible and excellent educational programs and services.Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.Washtenaw Community College is an Equal Opportunity Employer.Salary/Hourly Rate:
$21.71Salary Comments:Supplemental QuestionsRequired fields are indicated with an asterisk (*).<ul><li>Do you have an Associate's Degree or higher and two (2) years\u2019 experience working with a technology platform (i.e., LMS), OR an equivalent combination of education and technology experience?</li></ul>Yes
No<ul><li>Do you meet all other minimum qualifications for this position?</li></ul>Yes
NoRequired DocumentsRequired DocumentsResume
Cover LetterOptional DocumentsCertificate
Letter of Reference 1
Unofficial Transcripts 1
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Spanish WEOC-WAVE Online Content Specialist/Coach Washtenaw Intermediate School District

Online Sales Consultant Toll Brothers, Inc.

PT Faculty Online Support Washtenaw Community College

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