Your Role and Responsibilities: Conduct First Day Workshops as necessary for new students• Closely monitor new students for appropriate activity in online and blended courses• Assist students in developing educational plans and strategies to improve student success• Monitor individual student progress by utilizing tracking and reporting systems• Actively prepare for and participate in campus meetings addressing student success• Provide students with troubleshooting support for Canvas, third-party tools, and/or other academic challenges• Assist instructors with troubleshooting and training for both Canvas and third-party teaching tools• Provide training and coaching to instructors to develop efficient and engaging online teaching methods, tools, and strategies• Assist the Campus Support Center and the Academic Dean with the course review process to evaluate instructor activity and effectiveness• Collaborate closely with Student Affairs and other departments to identify and recommend appropriate services designed to address student needs• Compile information on program services, activities, and students. Maintain accurate, organized, completed, and detailed records and develop and maintain reports as required or assigned• Maintain open communication between Dean, PD's, and Student Affairs to identify high-risk students• Continuously monitor academically at-risk students and recorded activities, progress and communications within the student management system• Maintain an encouraging, supportive, and positive attitude• Proctor examinations as needed• Track and document all work and support activities to permit analysis of areas for improvement• Additional duties as assigned.