Job Description: Key Responsibilities: • Provide customer solutions by developing and managing a network of third-party carriers in order to execute customer orders (i.e., securing freight capacity, tracking & tracing loads) • Book & appoint loads tendered from customers and trace loads as needed and handle any other customer service related duties • Foster excellent customer relations by promptly responding to customer issues or requests • Solicit new sales by developing leads and cold calling potential customers by marketing & promoting J.B. Hunts service solutions • Establishes and maintains a book of business through daily customer and/or carrier engagement activities (i.e. customer calls, emails, etc.) that lead to business growth • Partner with internal teams to promote best in class service, ensure safety, and adhere to all operational SOPs/processes (i.e., carrier verifications, fraud prevention) • Understand & contribute to individual & team-level profit & productivity metrics • Remain current on supply chain information to gain understanding of market trends • Train, mentor, and onboard junior team members.