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Sales Presentations & Negotiations:Deliver compelling presentations (virtual and in-person) to showcase website packages and service tiers. Retail sales experience alone does not qualify — candidates must bring prior experience in outside sales, account management, or digital service sales.

<div><strong>About the Job:<br/></strong><br/></div><div><strong>Company: </strong>PNW WEB DESIGNERS & MARKETING<br/><strong>POSITION: </strong>SALES LEAD<br/><br/>We are seeking a results-driven Website Sales Representative with proven experience in business-to-business (B2B) sales. This role is focused on selling professional website design, marketing, and digital services to small and medium-sized businesses. <strong>Retail sales experience alone does not qualify</strong> — candidates must bring prior experience in outside sales, account management, or digital service sales. </div><div><br/><strong>Key Responsibilities:<br/>Prospect & Lead Generation:</strong></div><ul><li>Identify and research potential business clients through cold calls, networking, and digital outreach.</li><li>Develop and maintain a strong sales pipeline.<br/><br/></li></ul><div><strong>Client Engagement & Consultative Selling:</strong></div><ul><li>Meet with business owners and decision-makers to understand their goals, challenges, and online presence needs.</li><li>Present tailored website and digital marketing solutions that align with client objectives.</li></ul><div><br/><strong>Sales Presentations & Negotiations:</strong></div><ul><li>Deliver compelling presentations (virtual and in-person) to showcase website packages and service tiers.</li><li>Prepare proposals, handle objections, and close sales with professionalism.</li></ul><div><br/><strong>Account Growth & Relationship Management:</strong></div><ul><li>Manage and grow assigned accounts, ensuring high client satisfaction.</li><li>Upsell and cross-sell additional services (SEO, social media management, Google Ads, etc.) where appropriate.</li></ul><div><br/><strong>Performance & Reporting:</strong></div><ul><li>Consistently meet or exceed monthly and quarterly sales targets.</li><li>Track all sales activities in CRM software and report progress to leadership.</li></ul><div><br/><strong>Qualifications:</strong></div><div><strong>Required Experience:</strong></div><ul><li>1+ years of proven B2B sales experience (digital services, software, technology, advertising, or similar).</li><li>Strong track record of meeting or exceeding sales quotas.</li><li>Excellent communication, negotiation, and presentation skills.</li></ul><div><br/><strong>Preferred Skills:</strong></div><ul><li>Knowledge of website design, SEO, and online marketing.</li><li>Existing network of small business contacts.</li><li>Self-starter with ability to work independently and in a team setting.<br/><br/></li></ul><div><strong>Benefits:</strong></div><ul><li>Base Salary: $1,000-$1,600 per month plus Commission: 20% of all website sales</li></ul>

PNW Web Designers

Sales Lead

Advertising

Business-to-Business (B2B)

Cold Calling Skills

Communication Skills

Consultative Sales

Cross-Selling

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Satisfaction

Exceeded Sales Goal

Field Sales

Internet/Online Service

Lead Generation

Leadership

Marketing Software

Negotiation Skills

Online Marketing

Performance Analysis

Presentation/Verbal Skills

Progress Reports

Proposal Writing

Relationship Management

Retail Sales

Revenue Growth

Sales

Sales Closing Skills

Sales Management

Sales Pipeline

Search Engine Optimization (SEO)

Small Business

Social Media

Team Player

Up-Selling

Web Design

eCommerce Sales

Betterteam

Key Responsibilities: • Provide exceptional customer support via phone, email, chat, and social media platforms, addressing inquiries and resolving issues promptly and professionally. In this role, you will be the primary point of contact for our valued customers, addressing their inquiries, resolving issues, and ensuring their satisfaction across various communication channels.

Are you a customer service enthusiast with a knack for creating positive experiences? We're seeking a skilled and empathetic Mid-Level Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, addressing their inquiries, resolving issues, and ensuring their satisfaction across various communication channels. This position requires a proactive problem-solver with excellent communication skills and a passion for service. You will be instrumental in building strong customer relationships and upholding our reputation for exceptional support in the United States market. If you thrive in a fast-paced environment and are dedicated to making a tangible impact, we encourage you to apply. Key Responsibilities: • Provide exceptional customer support via phone, email, chat, and social media platforms, addressing inquiries and resolving issues promptly and professionally. • Diagnose and troubleshoot technical and non-technical problems, guiding customers through solutions with clear and concise instructions. • Document all customer interactions accurately and comprehensively in the CRM system. • Collaborate with internal teams (e.g., technical support, sales, product development) to escalate complex issues and ensure timely resolution. • Identify and escalate recurring issues or trends to management for continuous improvement initiatives. • Actively listen to customer feedback and provide insights to improve product/service offerings and customer experience. • Adhere to established service level agreements (SLAs) and key performance indicators (KPIs). • Proactively offer solutions and educate customers on product features and benefits to enhance their overall experience. • Maintain a high level of product knowledge and stay updated on company policies and procedures. Requirements: • Minimum of 2-3 years of proven experience in a customer service role, preferably in a tech or e-commerce environment in United States. • Bachelor's degree in any discipline; relevant certifications are a plus. • Excellent verbal and written communication skills in English (additional regional languages are a significant asset). • Proficiency in using CRM software (e.g., Salesforce, Zoho CRM) and other customer support tools. • Strong problem-solving abilities and a methodical approach to issue resolution. • Ability to multitask, prioritize, and manage time effectively in a busy environment. • Demonstrated empathy and active listening skills to understand customer needs. • A professional and positive attitude with a strong commitment to customer satisfaction. • Familiarity with common IT concepts and ability to troubleshoot basic technical issues. Qualifications: • Experience working with a diverse customer base across different regions in United States. • Ability to work flexible shifts, including weekends and public holidays, as per business requirements. • Proven track record of meeting or exceeding customer satisfaction targets and KPIs. • Experience with live chat and social media customer support. • A proactive approach to learning new technologies and adapting to change. <p>This is a remote position.</p>

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