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The Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service. 
  Why Vertiv is the best company for Field Service professionals:<ul><li>Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture</li><li>Company leaders have many years of hands-on Field Service experience in this industry and many others</li><li>Tremendous focus is placed on employee technical and leadership development</li><li>Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning</li><li>Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more</li><li>Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides</li><li>Company-wide commitment to promoting a strong work/life balance</li><li>An employer-of-choice for Veterans with technical backgrounds</li></ul>The Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training.  The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers, co-workers, sales representatives and others as appropriate. RESPONSIBILITIES:ROLE<ul><li>Perform service tasks as assigned and as per company policies and procedures</li><li>Capable of working under direct supervision or independently based upon training completion</li><li>Render on-site and phone assistance to customers</li><li>Communicate with Technical Support on technical or procedural issues</li><li>Implement Field Change Notices per published guidelines</li><li>Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips<a rel="nofollow" target="_blank">[CS1]</a> </li></ul>SAFETY<ul><li>Operate in a safe manner in accordance with published safety guidelines</li><li>Maintain and operate company vehicle in accordance with local laws and company policy</li><li>Must wear appropriate PPE as per company guidelines and accordance with job duties</li><li>Adhere to work hours policy guidelines – “14 hours rule”</li><li>Complete required Vertiv safety training assignments on time.</li><li>Adhere to on-site Customer safety requirements when applicable.</li><li>Report all work-related accidents or injuries within 24 hours to the appropriate personnel.</li></ul>ADMINISTRATION<ul><li>Complete accurate and timely administrative tasks (i.e. Timecards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines<a rel="nofollow" target="_blank">[CS2]</a> </li><li>Maintain individual inventory and perform cycle counts in accordance with company policy</li><li>Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies</li></ul>CUSTOMER SATISFACTION<ul><li>Provide proper and adequate communication to internal and external customers</li><li>Provide estimated time of arrival to the customer where applicable</li><li>Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment</li><li>Strive to provide all customers a “first time fix” for their equipment</li><li>Maintain customer satisfaction rates per company guidelines</li><li>Attend Customer Meetings as required</li></ul>PERFORMANCE<ul><li>Maximize productivity by combining service opportunities</li><li>Complete all technical and administrative work in an efficient and timely manner</li><li>Capable of making technical and commercial decisions under pressure</li><li>Properly evaluate site and equipment for appropriate billing status</li><li>Maintain productive utilization rate per company guidelines</li><li>Perform inventory cycle counts per company guidelines</li><li>Adhere to company dress code and safety regulations</li><li>Meet or exceed on-site response time requirements for each customer</li><li>Understand and comply with company startup/escalation processes and procedures</li><li>Maintain proper and adequate level of internal communications</li></ul> QUALIFICATIONSExperience (one or more of the following)<ul><li>ASEET or AMEET, or progress towards, is preferred</li><li>4+ years military experience in a related technical field</li><li>2+ years of relevant industry experience</li></ul>Interpersonal and Administrative Skills<ul><li>Communicate professionally and respectfully in both written and verbal forms</li><li>Manage time effectively by prioritizing and balancing technical tasks with administrative tasks</li><li>Collaborative with peers, customers, suppliers, and leadership</li><li>Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion</li></ul>Technical skills<ul><li>Make basic site evaluation skills to include: environmental temperature, and general operating conditions</li><li>Familiarity with electrical / electronic test equipment and fundamentals</li><li>Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks</li><li>Employ elementary fix/repair techniques based on directed supervision</li><li>Complete service tasks and return unit to full operating conditions based upon directed supervision</li><li>Summarize and report all work related tasks performed in written and verbal form</li><li>Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)</li></ul> WORKING CONDITIONS:<ul><li>Travel is required</li><li>Flexible schedules (weekends, evenings, and holidays)</li><li>Valid driver’s license</li><li>Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.</li></ul> PHYSICAL REQUIREMENTS:While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance.  Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.<div><div><div> </div></div></div>

<h3 class="text-center xx-thick">OUR COMPANY</h3>
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Protecting your critical technologies takes more than just great software and equipment. It takes a level of experience that only comes from years of finding solutions when the industry needed them most. We were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We helped some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing
And now as challenges and demands grow, we continue to find better ways to help you strengthen your most vital applications. Formerly the Network Power business of Emerson, we&rsquo;ve brought together the most trusted and experienced names in critical infrastructure. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide. It&rsquo;s a combination of experience and resources that allow us to better adapt to what&rsquo;s needed, anticipate what&rsquo;s next and continue to find solutions in ways other companies simply can&rsquo;t.
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Vertiv

Field Service Technician/Electrical- Indianapolis, IN

Administrative Skills

Adobe Creative Suite

Billing

Cloud Computing

Collocation

Commissioning

Corporate Law

Corporate Policies

Credit Cards

Customer Satisfaction

Customer Support/Service

Customer Training

Depth Perception

Documentation

Driver's License

Electricity

Emergency Services

Establish Priorities

Expense Reports

Fortune 500 Customers

Identify Issues

Interpersonal Skills

Inventory Cycle Counts

Inventory Management

Laptop PC

Leadership

Lift/Move 50 Pounds

Maintenance - Electrical

Maintenance Services

Microsoft Office

Military

Network Operations Center

On Site Support

PC (Personal Computer) Systems

Physical Demands

Product Documentation

Productivity Management

Property Maintenance

Regulations

Reporting Skills

Safety Codes

Safety Training

Safety/Work Safety

Sales

Site Evaluation

Startup

Team Player

Technical Support

Technical Writing

Test Equipment

Time Management

Willing to Travel

Appcast Exclusive 1

OTHER

FEED

This role is responsible for assessing regional community needs, identifying service gaps and engagement opportunities, and developing outreach strategies designed to improve awareness and utilization of Military OneSource services among Service members and their families. The Bowen Group, a values-led, industry leader in telehealth, strategic communications, and wellness services and staffing, has an outstanding opportunity for a Personal Financial Counselor to join our team supporting the military community.

The Bowen Group, a GTSC company, seeks Military Family Services Field Consultants. This position serves as a regional program representative and liaison between military communities, community organizations, and program leadership. Position Summary: The Military Family Services Field Consultant supports Military OneSource program objectives through independent management of regional outreach, stakeholder engagement, community integration, and program awareness initiatives. This role is responsible for assessing regional community needs, identifying service gaps and engagement opportunities, and developing outreach strategies designed to improve awareness and utilization of Military OneSource services among Service members and their families. Get ready to jump on board with the industry leader in the provision of wellness services to the military and veteran communities!The Bowen Group, a values-led, industry leader in telehealth, strategic communications, and wellness services and staffing, has an outstanding opportunity for a Personal Financial Counselor to join our team supporting the military community. Skills Qualifications/Requirements:<ol><li>Bachelor's degree in social work, communications, public administration, education, human services, business, or a related field.</li><li>Demonstrated knowledge of military culture, military family support systems, and the unique needs of Service members and their families.</li><li>Prior military service, military spouse experience, or prior experience supporting military-connected populations.</li><li>Experience independently managing outreach activities, stakeholder relationships, projects, or regional initiatives.</li><li>Strong analytical, organizational, problem-solving, and decision-making skills.</li><li>Ability to exercise discretion and independent judgment in evaluating community needs, prioritizing outreach activities, and addressing complex situations.</li><li>Strong written and verbal communication skills, including public speaking and presentation experience.</li><li>Ability to establish and maintain effective working relationships with military leadership, community organizations, and program stakeholders.</li><li>Proficiency with Microsoft 365 and standard business reporting tools.</li><li>Ability and willingness to travel frequently within assigned regions as required.</li><li>U.S. Citizenship required.</li><li>Must have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member) to enter a federal facility.</li><li>Ability to successfully obtain a Public Trust clearance and comply with all applicable personnel security requirements.</li></ol> Duties and Responsibilities:<ol><li>Engage in regional outreach and stakeholder engagement activities aligned with Military OneSource program objectives and Government requirements.</li><li>Assess regional demographics, utilization trends, stakeholder relationships, and community needs to identify outreach priorities, underserved populations, and opportunities to improve program awareness and engagement.</li><li>Develop and adjust outreach strategies, engagement strategies, and regional activity plans based on evolving operational needs, community feedback, and program priorities.</li><li>Use Government-approved messaging, materials, and presentations while exercising independent judgment in tailoring outreach efforts and engagement strategies to diverse military and civilian audiences.</li><li>Establish, develop, and maintain professional relationships with military leadership, community organizations, service providers, and other stakeholders to strengthen regional awareness and access to available resources.</li><li>Analyze field observations, participant feedback, outreach outcomes, and regional trends to identify service gaps, emerging concerns, and opportunities for operational improvement.</li><li>Provide recommendations and strategic feedback to program leadership regarding regional engagement priorities, outreach effectiveness, stakeholder concerns, and community resource needs.</li><li>Represent Military OneSource at community events, briefings, meetings, and outreach engagements in a professional and consultative capacity.</li><li>Facilitate participant access to appropriate Military OneSource resources and services through information sharing, referral coordination, and stakeholder collaboration.</li><li>Coordinate with program leadership and cross-functional program teams to support integrated service delivery, outreach initiatives, and operational alignment.</li><li>Maintain accurate records, activity reporting, and program documentation in accordance with contractual, operational, and reporting requirements.</li><li>Exercise discretion and independent judgment in managing regional priorities, stakeholder engagement efforts, and outreach activities with minimal day-to-day supervision.</li><li>Perform other duties as assigned.</li></ol> Physical Requirements/Essential Functions:<ol><li>Prolonged periods of sitting and working on a computer.</li><li>Prolonged periods of standing while attending the engagement events.</li><li>Frequent communication with internal and external stakeholders via phone, video conference, and in-person meetings.</li><li>Ability to frequently travel regionally, including travel to military installations, community organizations, and outreach events.</li><li>Ability to lift up to 50 lb. and transport outreach and presentation materials as needed for events and engagements.</li><li>Ability to present information and conduct outreach activities in group and public settings.</li><li>Ability to maintain productivity and responsiveness in a remote work environment.</li><li>Ability to operate standard office equipment and technology systems.</li></ol> BenefitsWe offer a comprehensive benefits package for Full-time Employees to include the following:<ul><li>Health, dental, vision insurance.</li><li>Generous paid vacation and holiday leave.</li><li>Flexible Spending Account (medical and dependent).</li><li>401(k) with employer match.</li><li>Life insurance.</li><li>Short-term and long-term disability.</li><li>Tuition assistance and professional development opportunities.</li></ul> The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@thebowengroup.com Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting an accommodation will be discarded. The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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Field Service Technician/Electrical- Indianapolis, IN Vertiv

Military OneSource Field Consultant, Indianapolis IN area (BG26051626) The Bowen Group Inc.

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