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We are seeking a detail-oriented Online Order Manual Specialist to support order operations by resolving exceptions and ensuring accurate order processing. This role is ideal for someone with strong data entry skills, ERP experience, and the ability to troubleshoot issues quickly in a high-volume environment.

<p/><div><h2>Online Order Manual Specialist (Data Entry) - Contract</h2><p><strong>Location:</strong> Hunt Valley, MD (100% onsite)<br/><strong>Schedule:</strong> Full-time<br/><strong>Duration:</strong> 6-8+ weeks<br/><strong>Pay Rate:</strong> $18.00-$20.00/hour</p><hr/><h3>About the Role</h3><p>We are seeking a detail-oriented <strong>Online Order Manual Specialist</strong> to support order operations by resolving exceptions and ensuring accurate order processing. This role is ideal for someone with strong data entry skills, ERP experience, and the ability to troubleshoot issues quickly in a high-volume environment.</p><hr/><h3>Key Responsibilities</h3><ul><li>Review and resolve stuck or exception-based orders within the system</li><li>Identify and troubleshoot issues related to pricing, inventory, payments, and address validation</li><li>Perform manual corrections to ensure orders are processed successfully</li><li>Work through exception queues to reduce backlog and maintain workflow efficiency</li><li>Escalate complex issues appropriately-avoid making assumptions or unsupported changes</li></ul><hr/><h3>Qualifications</h3><ul><li>Experience with ERP systems for order entry, order management, or transaction processing</li><li>Solid understanding of the order lifecycle and fulfillment process</li><li>High level of accuracy and speed in manual data entry</li><li>Strong problem-solving and troubleshooting skills</li><li>Experience managing exception queues, order holds, or backlog resolution</li></ul><hr/><h3>Preferred Experience</h3><ul><li>Familiarity with NetSuite or similar ERP platforms</li><li>Exposure to e-commerce systems such as Shopify, Magento, or comparable tools</li></ul><hr/><h3>Basic Requirements</h3><ul><li>Background in sales support, order entry, or customer operations</li><li>ERP and/or CRM system experience required</li><li>Strong attention to detail with the ability to work efficiently under deadlines</li><li>Must be able to work fully onsite with reliable transportation</li><li>Availability to commit to the full duration of the assignment</li></ul></div><p/><p><em>All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. </em></p>

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