UNKNOWN

ADAPTED_NOW

Lead the design, development, and deployment of advanced statistical, machine learning, and AI solutions—including LLM-powered applications—to solve complex business, workforce, and organizational challenges. Build and deploy advanced AI solutions using modern frameworks (e.g., LLMs, embeddings, RAG architectures), and lead experimentation and rapid prototyping to evaluate emerging capabilities.

YEAR

<div>When you join the team at Unum, you become part of an organization committed to helping you thrive.Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: <ul><li>Award-winning culture </li><li>Inclusion and diversity as a priority </li><li>Performance Based Incentive Plans</li><li>Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability </li><li>Generous PTO (including paid time to volunteer!) </li><li>Up to 9.5% 401(k) employer contribution </li><li>Mental health support </li><li>Career advancement opportunities </li><li>Student loan repayment options </li><li>Tuition reimbursement</li><li>Flexible work environments </li></ul><h3>*All the benefits listed above are subject to the terms of their individual Plans.</h3>And that’s just the beginning…  With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! <h2>General Summary:</h2>We’re looking for a Senior Data Scientist passionate about using AI, ML, and LLMs to transform how organizations understand and optimize their workforce. This highly visible role sits at the intersection of advanced AI, scalable data engineering, and people analytics, partnering with senior HR and business leaders to deliver production‑grade solutions. You’ll architect intelligent systems—not just models—translate complex workforce data into actionable insights and help shape our AI roadmap. If you thrive in ambiguity, own end‑to‑end solutions, and want to influence talent strategy, organizational design, and employee experience, we’d love to talk.<h2>Job Specifications</h2><div><ul><li>Bachelor’s degree in a quantitative field required; advanced degree preferred.</li><li>Minimum of 6 years of relevant analytical or data science experience.</li><li>Demonstrated depth in multiple core data science disciplines (e.g., ML/statistics, data engineering, automation).</li><li>Advanced SQL and data modeling experience across complex data environments.</li><li>Proven ability to independently manage multiple initiatives and provide direction to others.</li><li>Strong written and verbal communication skills.</li><li>Experience working in regulated or complex operational environments preferred.</li><li>Demonstrated leadership capability and a track record of delivering high-impact analytical solutions.</li></ul><div><h2>Technical Specifications</h2><ul><li>Hands-on experience with modern AI approaches (LLMs, embeddings, RAG, etc.) Vector databases (e.g., FAISS, Chroma) and RAG architectures</li><li>GitHub (including GitHub Copilot)</li><li>Web app frameworks (e.g., Streamlit, Dash, FastAPI) for building analytics products</li></ul><h2>Primary Responsibilities</h2><div><ul><li>Lead the design, development, and deployment of advanced statistical, machine learning, and AI solutions—including LLM-powered applications—to solve complex business, workforce, and organizational challenges.</li><li>Translate ambiguous business and HR questions into well-defined analytical approaches, scalable data products, and decision-support tools.</li><li>Design and oversee end-to-end data science workflows, including data extraction (e.g., enterprise data warehouses), validation, modeling, deployment, and performance monitoring.</li><li>Integrate data from multiple internal and external sources to create modeling-ready datasets, reusable data assets, semantic layers, and metadata frameworks that enable scalable and self-service analytics.</li><li>Develop and productionize predictive and prescriptive models to explain outcomes, forecast behavior, and identify risks and opportunities.</li><li>Build and deploy advanced AI solutions using modern frameworks (e.g., LLMs, embeddings, RAG architectures), and lead experimentation and rapid prototyping to evaluate emerging capabilities.</li><li>Embed analytics and AI solutions into business processes through automation, system integration, and near real-time data capabilities.</li><li>Partner with HR Business Partners, talent leaders, executives, data engineering, and IT teams to deliver actionable insights and ensure alignment with architectural, security, and data quality standards.</li><li>Provide technical leadership across data science initiatives, ensuring consistency with best practices, methodologies, and quality standards.</li><li>Communicate complex analytical insights and AI concepts clearly to non-technical stakeholders, influencing strategic and operational decision-making.</li><li>Mentor and coach junior team members, elevating team capabilities in AI, machine learning, and analytics best practices.</li><li>Ensure adherence to responsible AI principles, including data privacy, bias mitigation, security, and ethical use of employee data.</li><li>Stay current on emerging AI and analytics trends, proactively identifying opportunities to incorporate new technologies into enterprise use cases.</li></ul></div></div>#LI-AD1#LI-MULTI~IN1</div>Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.$89,400.00-$183,500.00Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.Company:Unum</div>

UNUM Group

Senior Data Scientist - AI & People Analytics

Analysis Skills

Artificial Intelligence (AI)

Automation

Best Practices

Business Processes

Business Strategy

Coaching

Communication Skills

Data Quality

Data Science

Data Warehousing

Decision Support

Employee Benefits

Financial Trend Analysis

Forecasting

Fortune 500 Customers

Genetics

Incentive Programs

Information Technology & Information Systems

Leadership

Machine Learning

Maintain Compliance

Mentoring

Metadata

Model Validation

Online Help

Operational Strategy

Organizational Development/Management

Performance Analysis

Predictive Modeling

Presentation/Verbal Skills

Product Development

Psychiatry and Mental Health

Quality Metrics

Rapid Prototyping

Risk Analysis

Sales Prospecting

Security Architecture

Statistics

System Architecture

System Integration (SI)

Technical Leadership

Training Data Sets

Trend Analysis

Tuition Reimbursement

Use Cases

Web Application Framework

Writing Skills

UNUM Group Jobs

Shared Services Enablement:Operate an operations focused service catalog and scorecards with Service Level Agreements (SLAs) and Objectives & Key Results (OKRs) covering a breadth of leading and lagging indicators not limited to: Operational Performance, Knowledge Management, Workforce Operational Risk, Process Improvement, Quality. Partner Management (Third-Party Oversight):Build and execute strategy for business led external labor partnerships; Centralize governance of external labor; align to Strategic Sourcing on Source‑to‑Pay, commercial strategy, performance credits/penalties, and risk.

<div>When you join the team at Unum, you become part of an organization committed to helping you thrive.Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: <ul><li>Award-winning culture </li><li>Inclusion and diversity as a priority </li><li>Performance Based Incentive Plans</li><li>Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability </li><li>Generous PTO (including paid time to volunteer!) </li><li>Up to 9.5% 401(k) employer contribution </li><li>Mental health support </li><li>Career advancement opportunities </li><li>Student loan repayment options </li><li>Tuition reimbursement</li><li>Flexible work environments </li></ul><h3>*All the benefits listed above are subject to the terms of their individual Plans.</h3>And that’s just the beginning…  With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! <h2>General Summary:</h2>The SVP, Operations & Customer Engagement is responsible for defining and driving the enterprise operations strategy while leading an integrated Customer Engagement and Shared Services organization with empathy, speed and quality. This role unifies service strategy, enablement, partner management, and customer-facing service delivery to strengthen end‑to‑end accountability and elevate the overall customer experience. The leader will shape how services are delivered in an emerging technology future state, building capabilities that allow Unum to anticipate customer expectations, respond with greater agility, and deliver consistently high‑value interactions across channels. In addition, this role ensures operational teams are equipped with the tools, insights, and support they need to serve customers and stakeholders effectively, enabling them to perform at their best and focus on delivering exceptional outcomes.<h1>Principal Duties and Responsibilities:</h1><ul><li>Shared Services Enablement:<ul><li>Operate an operations focused service catalog and scorecards with Service Level Agreements (SLAs) and Objectives & Key Results (OKRs) covering a breadth of leading and lagging indicators not limited to: Operational Performance, Knowledge Management, Workforce Operational Risk, Process Improvement, Quality</li><li>Assurance and program management.</li></ul></li><li>Customer Engagement & Service Design:<ul><li>Leverage Value Stream framework to integrate Service Strategy & Design with delivery and enablement to ensure customer outcomes are designed, delivered, and measured end‑to‑end.</li><li>Drive consistent experience standards across channels, with strong Voice of Customer and Voice of Employee feedback loops.</li></ul></li><li>Operational Excellence Portfolio prioritization:<ul><li>Run an intake/triage and sequencing process with joint prioritization council in Partnership with Transformation Acceleration Office.</li></ul></li><li>Partner Management (Third-Party Oversight):<ul><li>Build and execute strategy for business led external labor partnerships; Centralize governance of external labor; align to Strategic Sourcing on Source‑to‑Pay, commercial strategy, performance credits/penalties, and risk. Target BPO vendor rationalization and value capture.</li><li>Develop forward thinking strategies for BPO disruption including paths for GenAI and AgenticAI opportunities.</li></ul></li><li>AI Operations & Digital Service:<ul><li>Implement and scale intelligent routing, real-time agent assist, automate routine tasks, route work smarter and guide teams to higher value efforts.</li><li>Partner with enterprise teams to leverage and increase utilization of self-service portals and virtual assistants for customers and intuitive knowledge bases for employees.</li><li>Ensure ethical, compliant AI operations with robust data governance and model performance monitoring.</li></ul></li><li>Performance architecture:<ul><li>Own OKRs that connect experience, speed, quality, and cost‑to‑serve; maintain enterprise dashboards; conduct QBRs with business units.</li><li>Establish a unified performance architecture: elevated SLAs, cost‑to‑serve/unit cost, FCR, digital containment, cycle times, quality, and experience metrics.</li><li>Own operational risk posture across Operations; remediate gaps proactively.</li></ul></li><li>Leadership & Culture:<ul><li>Cultivate a high-performing, inclusive culture that fosters employee engagement, accountability, and ethical behavior.</li><li>Build bench strength by attracting, developing, and retaining top talent with a focus on diversity and long-term succession planning.</li></ul></li></ul><h2>Scope of Accountability:</h2><ul><li>Enterprise Strategy & Roadmap: Create and maintain the multi‑year Operations Strategy and priority roadmaps aligned to Customer Operations; translate strategy into funded, sequenced programs with clear value cases and OKRs.</li><li>Customer Engagement: Leverage Value Streams to integrate service strategy, enablement, partner management, and service delivery to ensure end‑to‑end accountability for outcomes and customer success.</li><li>Shared Services/Enablement: Stand up and lead CoEs for Knowledge Mgmt, Workforce Operations, Operational Risk, Process Improvement, Quality Assurance and Program/Portfolio Management; deliver standardized methods, tools, and SLAs across functions.</li><li>AI Operations & Digital: Operationalize AI/automation and intelligent workflow at scale (e.g., intelligent routing, self‑service, agent assist) to improve containment, accuracy, and cost‑to‑serve.</li><li>Partner Management: Accelerate external labor strategy with GenAI and AgenticAI engagement and governance; align tightly with Strategic Sourcing on Source‑to‑Pay strategy, performance, and value realization.</li><li>Service Delivery Orchestration: Drive adoption of intelligent routing, ensure seamless handoffs, and enable Value Delivery Experts (e.g., CBAs) to optimize end‑to‑end Value Streams.</li><li>Performance & Risk: Own operational Success Metrics & OKRs (elevated SLAs and unit cost), benefits tracking, and operational risk controls across the shared services footprint.</li></ul>Success Measures (12-24 Months)<div><ul><li>Customer Value: sentiment analysis; digital containment; reduced friction points by top‑5 drivers.</li><li>Cost & Productivity: cost‑to‑serve/unit cost; forecast accuracy; –avoidable rework/defects; throughput gains in Value Streams.</li><li>Quality & Risk: QA pass rates; operational incidents/findings; improved audit outcomes.</li><li>Speed & Reliability: cycle times; SLA adherence across shared services catalog.</li><li>Vendor Value: Consolidation savings vendors meeting/exceeding performance commitments; improved contractual compliance; third-party risk management adherence</li><li>Adoption & Talent: adoption of new operating model; critical roles filled; progression in enablement capability maturity.</li></ul></div>Job Specifications:<ul><li>15+ years leading enterprise operations with 8–10+ in customer facing and shared services/enablement or CoE leadership; proven record centralizing functions and scaling standards in insurance/FS/healthcare settings.</li><li>Proven track record shaping multi‑year operations strategies and delivering measurable outcomes at enterprise scale</li><li>Strategic Foresight & Innovation: Anticipates future opportunities and drives innovative solutions that advance enterprise value.</li><li>Transformational Change & Adoption: Leads large‑scale change with clarity and influence to ensure teams adopt and sustain new ways of working.</li><li>Analytical Insight & Data‑Driven Decisions: Uses data and analytical rigor to generate actionable insights and guide value‑based decisions.</li><li>Enterprise & Systems Thinking: Optimizes end‑to‑end flow; prioritizes enterprise and customer outcomes over local efficiency.</li><li>Influence Without Authority: Builds alignment across functions; navigates conflict constructively.</li><li>Execution & Follow‑through: Translates strategy into action; drives accountability and removes systemic blockers.</li><li>Demonstrated success governing third‑party delivery and aligning with Strategic Sourcing on S2P, performance SLAs, and risk/compliance.</li><li>Led AI‑enabled operations (self‑service, routing, agent assist) with measurable impact and model oversight.</li><li>High integrity and ethical standards; role model for corporate values and accountability.</li><li>Results-driven with a strong orientation toward continuous learning and performance excellence.</li><li>Exceptional communicator with the ability to inspire, inform, and mobilize teams.</li></ul>~IN1#LI-RA1Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.$233,800.00-$441,800.00Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.Company:Unum</div>

Online Military Jobs in Royal, TN

Resume Resources

Get noticed by top employers!

Online Military Jobs in Royal, TN

Senior Data Scientist - AI & People Analytics UNUM Group

SVP, Customer Care and Operations Strategy UNUM Group

Resume Resources