The Project Manager II oversees ServiceNow platform work end-to-end, coordinating stakeholders and tracking demands, projects, requirements, testing, releases, and upgrades in ServiceNow, while keeping plans, traceability, and governance documentation current and reporting status and escalations to Government and contractor leadership. Ensure demands, projects, epics, features, stories, tasks, defects, risks, issues, decisions, dependencies, changes, and milestones are appropriately documented and maintained and establish traceability between approved requirements, user stories, development activities, testing, releases, and project deliverables.