Manage all OS channel-related customers' requests such as order taking, answering queries and questions, handling complaints, problem solving through different communication channels (telephone, email, fax, chat, web) in order to deliver customer service excellence and maximize business opportunity by enhancing the Kering brands portfolio. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics.