UNKNOWN

FEED

YEAR

This role is responsible for facilitating processes, improving production efficiencies, managing product assortment, optimizing product valuation techniques, and maximizing the flow of donated goods from Retail Stores to online selling platforms. The E-Commerce Manager focuses on improving sell-through rates by enhancing the quality and value of listings across all selling platforms while creating a positive and productive culture within the E-Commerce department.

<div>Position Summary The E-Commerce Manager oversees the entire Goodwill Industries SELA  e-commerce operation for Retail. This role is responsible for facilitating processes, improving production efficiencies, managing product assortment, optimizing product valuation techniques, and maximizing the flow of donated goods from Retail Stores to online selling platforms.</div>The E-Commerce Manager focuses on improving sell-through rates by enhancing the quality and value of listings across all selling platforms while creating a positive and productive culture within the E-Commerce department. This position partners closely with Store Management and Retail Leadership to maximize donor value, ensure operational excellence, and support Goodwill’s mission.<hr/><h2>Essential Functions</h2><ul><li>Manage the overall e-commerce operation for Retail.</li><li>Collaborate with Retail Leadership regarding item selection for e-commerce.</li><li>Optimize product valuation and listing quality across all selling platforms.</li><li>Improve online sales performance and sell-through rates.</li><li>Ensure timely shipping and resolution of customer inquiries and concerns.</li><li>Maintain strong working knowledge of e-commerce platforms and operational tools.</li><li>Partner with Marketing to support promotional strategies and campaigns.</li><li>Provide communication and training to Retail Stores to maximize donor value and operational partnership.</li><li>Evaluate operating practices and implement process improvements to support efficiency and growth.</li><li>Create and maintain a culture of continuous improvement within the e-commerce team.</li><li>Hire, train, coach, and develop e-commerce associates.</li><li>Address employee performance and disciplinary matters in accordance with company policy.</li><li>Assist with daily operational coverage as needed.</li><li>Ensure compliance with all safety policies and procedures.</li><li>Report all injuries and incidents according to company policy.</li><li>Monitor and report on KPIs including sales, production, sell-through rates, profitability, and listing goals.</li><li>Review financial statements, maintain records, and manage expenditures within budget expectations.</li><li>Meet or exceed daily listing production goals.</li></ul><hr/><h2>Essential Skills & Qualifications</h2><ul><li>Strong organizational, time management, communication, and attention-to-detail skills.</li><li>Ability to develop and apply strategies that improve online sales performance.</li><li>Experience utilizing analytics related to sales, sell-through, production, and profitability.</li><li>Knowledge of e-commerce platforms and online selling tools.</li><li>Basic computer proficiency including Microsoft Office Suite and internet applications.</li><li>Ability to photograph merchandise using an iPhone or similar device.</li><li>Supervisory and team leadership experience required.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to work effectively in a fast-paced, high-volume environment.</li></ul><hr/><h2>Skills & Abilities</h2><ul><li>Ability to interact professionally and productively with diverse individuals.</li><li>Ability to represent and explain Goodwill’s mission to the public.</li><li>Ability to establish and maintain effective working relationships with employees and leadership.</li><li>Ability to motivate, train, and develop employees.</li><li>Ability to work flexible schedules including evenings, weekends, and occasional extended hours.</li><li>Ability to operate warehouse equipment including pallet jacks, tippers, balers, and material handling equipment.</li><li>Forklift certification required or ability to obtain certification within 90 days.</li><li>Ability to manage multiple priorities and workloads simultaneously.</li></ul><hr/><h2>Requirements</h2><ul><li>High School Diploma, GED, or equivalent required.</li><li>Some college coursework, leadership training, mentoring, or team-building experience preferred.</li><li>Reliable transportation required.</li><li>Must be able to pass an MVR check.</li><li>Valid driver’s license, liability insurance, vehicle registration, and current inspection sticker required.</li><li>Proficiency with Microsoft Office, Outlook, Word, Excel, Power BI, and related programs.</li><li>Ability to read, write, and communicate clearly in English.</li></ul><hr/><h2>Physical Demands</h2><ul><li>Ability to stand, walk, bend, reach, carry, push, pull, and lift up to 35 pounds.</li></ul><hr/><h2>Working Conditions</h2><ul><li>Work is performed in both office and warehouse environments.</li><li>Frequent exposure to donated goods and warehouse materials.</li><li>Warehouse environment may include forklift traffic, truck traffic, moving containers, heavy-duty equipment, and moderate to high noise levels.</li><li>Ability to tolerate periods of high-volume work and manage multiple priorities in a fast-paced environment.</li></ul>

GOODWILL INDUSTRIES OF SOUTHEASTERN LOUISIANA

E-Commerce Manager (New Orleans, LA)

Apple iPhone

Asset Valuation

Budget Management

Coaching

Communication Skills

Continuous Improvement

Corporate Policies

Detail Oriented

Driver's License

Dump Truck/Tipper

Employee Relations

English Language

Expense Management

Financial Statements

Forklift

Leadership

Liability Insurance

Lift/Move 35 Pounds

Maintain Compliance

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multiplatform/Cross-Platform

Multitasking

Online Sales Tools

Operational Support

Organizational Skills

Pallet Jack

Performance Management

Performance Metrics

Physical Demands

Power BI

Process Improvement

Product Management

Profit & Loss

Record Keeping

Records Management

Retail

Retail Management

Retail Operations

Safety Compliance

Safety Process

Sales

Strategic Planning

Time Management

Training/Teaching

Warehousing

eCommerce

eCommerce Sales

Gethired

The ESM will work closely with the operations leadership team and regional sales teams to build an account plan for each customer focused on developing new sales opportunities and growth with existing customers. This position requires a high-energy, results-driven Enterprise Sales Manager (ESM) to lead revenue growth at key customers by acquiring and expanding customer relationships across all lines of business.

Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.This position requires a high-energy, results-driven Enterprise Sales Manager (ESM) to lead revenue growth at key customers by acquiring and expanding customer relationships across all lines of business. The ESM will work closely with the operations leadership team and regional sales teams to build an account plan for each customer focused on developing new sales opportunities and growth with existing customers.The ESM will own the account performance by collaborating closely with Operations, Quality and the broader Commercial organization to drive revenue across all facilities. The ideal candidate is a strategic account manager with a proven record in B2B sales who thrives in fast-paced, service-driven industries.Essential Job FunctionsThe ESM will own and grow a defined account set, developing new business and expanding existing accounts. This position requires a broad range of commercial related activities to be executed at different time intervals to be effective in this role. An outline of these activities is included below:Daily Activities:<ul><li>Prospecting: Identify potential customers and leads via phone calls, email, social media</li><li>Follow Up: Create, develop, and manage relationships between DCI and local customers</li><li>Salesforce: Log all customer interactions and sales activities</li><li>Administrative: Prepare quotes / proposals, respond to customer inquiries, schedule upcoming meetings. Execute customer volume growth agreements. Coordinate the internal account support team to best serve the customer, give direction and facilitate meetings as needed.</li></ul>Weekly Activities:<ul><li>Customer Meetings: Either in person (preferred) or site visits to discuss potential new business and identify customer requirements</li><li>Champion Customer Experience: Ensure customer needs are met, issues resolved, and expectations exceeded</li><li>Pipeline Management: Review and prioritize opportunities based on customer status and deal stage</li><li>Pipeline Review Meeting (w/ Manager): Review top opportunities, deal parameters, and next step to close an opportunity</li><li>Pipeline Review Meeting (+ Ops): Review top opportunities by region, deal parameters, and any assistance needed from Operations</li><li>Opportunity Review (w/ Account Owners): Coordinate local / national sales efforts to ensure and cohesive approach and avoid conflicting messaging</li></ul>Monthly Activities:<ul><li>Sales Reporting: Review prior month performance and activity level against key KPIs</li><li>Marketing: Consistently and on-going collect customer and market data and add to the account plans/marketing strategy to inform our market position. Review upcoming marketing plans regarding specific campaigns related to a DCI capability, DCI operating market, or industry segment.</li><li>Marketing Feedback: Review effectiveness of current or prior marketing campaigns and measure success of lead conversion</li><li>Territory Sales Planning: Review territory coverage, gaps and support needed from operations or account teams assigned to top customers</li><li>Customer Reporting: Develop regular operational performance reporting to customers in the region including metrics and trends</li><li>Service Implementation: Coordinate implementation of service changes, volume expansions, or new site launches</li></ul>Quarterly Activities:<ul><li>Quarterly Service Reviews: Conduct Quarterly Service Reviews (QBR) with each assigned account (minimum of two per year / two in person)</li><li>Performance Monitoring: Review sales performance in the region and against quota, identify trends and improvement areas</li><li>Forecasting: Provide an updated forecast based on customer activity and industry feedback</li><li>Market Analysis: Continuously analyze market trends, customer feedback, and competitor activity to inform go-to-market strategy</li><li>Networking – Online: Review any changes in leadership at customers and competitors, review online profile as needed (e.g. LinkedIn)</li><li>Networking – Events: Participate in industry events including detailed advanced planning related to marketing message, customer meetings, and social events</li><li>Internal Networking: Participate in internal meetings and planning sessions to develop relationships and supplement market plans</li></ul>Annual Activities:<ul><li>Contract Management: Manage contract renewals including price increase negotiations and service SLA requirements</li><li>Annual Review: Performance evaluation on prior year including goal setting and quotas for the upcoming year</li><li>Annual Meeting: Participate in the annual company meeting to review territory performance including short falls and future opportunities</li></ul>High Level KPIs:<ul><li>Territory Growth – Account Set: Y/Y growth</li><li>New Business: Volume of new business</li><li>Pipeline Growth: Quantity and volume of qualified growth opportunities in Salesforce</li><li>Sales Activity: Number of meaningful customer interactions Q/Q</li><li>Volume Agreements: Number and spend commitment of volume agreements</li></ul>Skill Requirements:<ul><li>Sales Oriented Mindset: Entrepreneurial self-starter motivated by growing their business from the viewpoint as an owner</li><li>Strong Interpersonal Skills: Exceptional communication, negotiation, and relationship-building skills</li></ul><ul><li>Team Orientation: Ability to work effectively with all functional areas and peers</li><li>Technical Skills: High proficiency with CRM (Salesforce preferred) and MS Office Suite</li><li>Influence: Ability to lead collaborative efforts with a cross functional internal team to delight our customers</li></ul>Qualifications:<ul><li>Bachelor’s Degree or at least 3 years of relevant industry or sales experience for a large, distributed service-focused sales organization</li><li>A producer with a verifiable track record of identifying, creating, and closing deals, and ultimately building a business.</li><li>Expertise in building and managing a pipeline from lead generation through deal closure</li><li>(Preferred) Industry experience in transportation, logistics, chemical services, bulk containers, environmental services, or industrial maintenance</li><li>(Preferred) Experience in distributed service-based organizations with field sales teams</li></ul>Work Environment<ul><li>Frequent travel within the region required (up to 50%)</li><li>Office and field-based environment; regular visits to customer and operational sites</li><li>May require use of PPE (e.g., safety glasses, steel-toed shoes) when visiting facilities</li><li>Ability to stand, walk, reach, and lift items as necessary while performing job functions</li></ul>Why Join DCI?<ul><li>Impact: You’ll be a key player in driving regional growth in a high-potential segment</li><li>Autonomy: Own your market and shape your strategy</li><li>Support: Backed by industry-leading operations and marketing teams</li><li>Culture: Fast-paced, entrepreneurial, and growth-oriented.</li></ul>DCI Benefits:<ul><li>Medical, Dental, and Vision Insurance - partially employer paid</li><li>401k with generous employer match</li><li>PTO</li><li>10 Paid Holidays</li><li>Tuition Reimbursement</li><li>Parental Leave</li></ul>

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Online Transportation Jobs in Slidell, LA

E-Commerce Manager (New Orleans, LA) GOODWILL INDUSTRIES OF SOUTHEASTERN LOUISIANA

Enterprise Sales Manager Depot Connect International

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